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  • All HBS Web  (1,767)
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    • News  (412)
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← Page 55 of 1,767 Results →
  • April 2021
  • Supplement

Buy Online, Pickup in Store: CEO Supplement

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein
In April 2019, Sylvarella CEO Sylvia Coparella must assess the impact of the company’s Buy Online, Pickup in Store (BOPS) program on her company’s overall sales. To do so, she must review analyses of both e-commerce and brick-and-mortar sales data and compare the... View Details
Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Apparel and Accessories Industry; United States; Canada
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Moreno, Antonio, Santiago Gallino, and Amy Klopfenstein. "Buy Online, Pickup in Store: CEO Supplement." Harvard Business School Supplement 621-104, April 2021.
  • April 2021
  • Case

Buy Online, Pickup in Store: Evaluating an Omnichannel Intervention in Retail

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein
In October 2018, fashion, wellness, and beauty retailer Sylvarella implemented a Buy Online, Pickup in Store (BOPS) program in an attempt to counteract a sales decline. While BOPS had the potential to meet customer expectations for a seamless order and fulfillment... View Details
Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Apparel and Accessories Industry; United States; Canada
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Moreno, Antonio, Santiago Gallino, and Amy Klopfenstein. "Buy Online, Pickup in Store: Evaluating an Omnichannel Intervention in Retail." Harvard Business School Case 621-103, April 2021.
  • 2017
  • Working Paper

Digital Labor Markets and Global Talent Flows

By: John Horton, William R. Kerr and Christopher Stanton
Digital labor markets are rapidly expanding and connecting companies and contractors on a global basis. We review the environment in which these markets take root, the micro- and macro-level studies of their operations, their ongoing evolution and recent trends, and... View Details
Keywords: Information Infrastructure; Job Cuts and Outsourcing; Talent and Talent Management; Labor
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Horton, John, William R. Kerr, and Christopher Stanton. "Digital Labor Markets and Global Talent Flows." Harvard Business School Working Paper, No. 17-096, May 2017.
  • 01 Apr 2001
  • News

Ed Tian: Boardroom Revolutionary

network — not just the backbone, but the access, too. The Internet right now runs too slowly, which is why building a new infrastructure is so critical.” That mission won’t be easy. For one thing, innovative and entrepreneurial business... View Details
Keywords: Alejandro Reyes; Telecommunications; Information
  • 16 Oct 2006
  • Research & Ideas

Report from China: The New Entrepreneurs

regional governments' roles are the most significant in terms of creating the infrastructure to support entrepreneurship—university programs, tax incentives, incubator programs, educational programs, and the like. Q: Your travel group... View Details
Keywords: by Sean Silverthorne
  • November 2005 (Revised July 2009)
  • Case

Trolltech (Norway) - Will Cenapio Steal Christmas?

Describes the creation of an open source software venture in Norway, Australia, and the United States that lands a strategic OEM deal with a leading Japanese manufacturer of embedded devices (PDAs in this instance). Details the evolution of the two companies'... View Details
Keywords: Applications and Software; Conflict and Resolution; Strategy; Partners and Partnerships; Open Source Distribution; Information Infrastructure; Entrepreneurship; Cross-Cultural and Cross-Border Issues; Information Technology Industry; Australia; Japan; Norway; United States
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Isenberg, Daniel J. "Trolltech (Norway) - Will Cenapio Steal Christmas?" Harvard Business School Case 806-090, November 2005. (Revised July 2009.)
  • November 1990 (Revised May 1994)
  • Case

Microsoft Corp.: Office Business Unit

By: Marco Iansiti
Describes the development of a new word processing software package, Word for Windows. The major focus is how the development process should be improved to reduce schedule slips and cost overruns. Some of the issues raised are: the use of schedules in managing... View Details
Keywords: Communication Strategy; Cost Management; Business or Company Management; Time Management; Product Development; Programs; Projects; Information Infrastructure; Applications and Software; Information Technology Industry
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Iansiti, Marco. "Microsoft Corp.: Office Business Unit." Harvard Business School Case 691-033, November 1990. (Revised May 1994.)
  • November 1990 (Revised September 1991)
  • Case

The Transformation of IBM

By: Andrall E. Pearson and David B. Yoffie
John Akers, IBM's chairman, must confront how to transform a $60 billion, full line, global computer company that is the leader in every market it serves, yet losing share across the board. The case explores senior management's perspective on the process of... View Details
Keywords: Organizational Change and Adaptation; Transformation; Corporate Strategy; Adoption; Management Teams; Information Infrastructure; Information Technology; Multinational Firms and Management; Computer Industry
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Pearson, Andrall E., and David B. Yoffie. "The Transformation of IBM." Harvard Business School Case 391-073, November 1990. (Revised September 1991.)
  • 23 Jun 2021
  • Blog Post

How I Sourced My Internship Outside of the US: Abena Nyantekyi-Owusu

interested in exploring a transition within infrastructure or considering a career in technology given my interest in the impact of tech on emerging markets,” she explained. “I also wanted to become a senior leader as my career progressed... View Details
  • 17 Jul 2023
  • Blog Post

From the Panelists: Toward a Decarbonized Future: Who Pays? Who Profits?

learned during the conference. Scott Jacobs, CEO of Generate Capital, a leading sustainable infrastructure platform, offered several surprisingly upbeat messages. Jacobs wrote: “Solving the Net Zero challenge is a physical problem, not a... View Details
  • April 2021
  • Supplement

Buy Online, Pickup in Store: Vice President of E-Commerce Supplement

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein
In April 2019, Sylvarella VP of E-Commerce Charla Limont must review an analysis of her department’s sales data to determine the impact of the company’s Buy Online, Pickup in Store (BOPS) program. The program implementation created significant problems for the... View Details
Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Apparel and Accessories Industry; United States; Canada
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Moreno, Antonio, Santiago Gallino, and Amy Klopfenstein. "Buy Online, Pickup in Store: Vice President of E-Commerce Supplement." Harvard Business School Supplement 621-106, April 2021.
  • November 2020 (Revised September 2021)
  • Case

HP Instant Ink: (Self) Disrupting the Consumer Printing Market

By: Elie Ofek, Marco Bertini, Oded Koenigsberg and George Gonzalez
Seeking to disrupt the consumer printing market (before being disrupted by others), and in response to customer pain points, in 2013 HP Inc. launched an ink replenishment service called Instant Ink, where customers pay a monthly subscription fee based on the number of... View Details
Keywords: Printing; Ink; Subscription Model; Customers; Information Infrastructure; Service Delivery; Business Model; Disruption; Growth and Development Strategy
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Ofek, Elie, Marco Bertini, Oded Koenigsberg, and George Gonzalez. "HP Instant Ink: (Self) Disrupting the Consumer Printing Market." Harvard Business School Case 521-016, November 2020. (Revised September 2021.)
  • August 2013
  • Technical Note

Raising the Level of Abstraction

By: Willy Shih
This technical note discusses abstraction as a way of generalizing a process or component for wider application. By hiding complexity inside a module, abstraction enables system designers to think at a higher level. This lowers entry barriers to using (and reusing) a... View Details
Keywords: Abstraction; Modularity; Commercialization; Information Technology; Information Infrastructure; Information Technology; Applications and Software; Digital Platforms; United States; Asia; Europe
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Shih, Willy. "Raising the Level of Abstraction." Harvard Business School Technical Note 614-019, August 2013.
  • 25 Feb 2022
  • Blog Post

Climate Stories Episode #1: Kameale C. Terry

Terry, “It was clear to me that not enough emphasis or effort was being extended to how we will keep the electric vehicle charging infrastructure up and running at all times so that we can increase confidence in the future of mobility. So... View Details
  • 14 Apr 2021
  • Research & Ideas

The High Cost of the Slow COVID Vaccine Rollout

officials took steps to speed vaccine development last year, the United States and other countries could have paid to build manufacturing infrastructure and shore up the supply chain needed to produce vaccines at higher capacity. That... View Details
Keywords: by Michael Blanding; Health
  • 15 Nov 2012
  • Research & Ideas

Funding the Design of Livable Cities

sustainability. “Private investors will need to fund not only real estate development, but also the supporting urban infrastructure systems” In his multiple roles as a member of the HBS faculty teaching courses in Real Estate Development... View Details
Keywords: by Lisa Chase; Construction; Real Estate; Energy; Utilities
  • 06 Apr 2023
  • Blog Post

Circularity in Denmark

pumps they sell annually, but Grundfos is building the knowledge and infrastructure that will be necessary to scale. In Kalundborg, we saw circularity applied to energy as NGO Kalundborg Symbiosis presented Kalundborg Bioenergy’s... View Details
  • Web

South Asia - Global Activities 2020

by the time a lengthy infrastructure project is completed. Hong Kong The lack of traffic on the Hong Kong–Zhuhai–Macao Bridge, a $20 billion feat of engineering, illustrated how a regional economy’s needs can change by the time a lengthy... View Details
  • 04 Nov 2016
  • News

The Competitiveness of Lost Causes

international markets, they’re developing ambitious plans for their producers.” Lack of infrastructure makes follow-through on those plans challenging in Haiti, the third-poorest country in the world and the site of a catastrophic... View Details
Keywords: Deborah Blagg
  • Profile

Carlos Coto

Carlos joined his fifty-odd HBS colleagues on the India IXP, where the focus was on "the technology and infrastructure necessary to sustain growth in an emerging market." That theme resonates with Carlos' own ambitions.... View Details
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