Publications

Read Now

July 2005 (Revised June 2006)
Case

Narayana Murthy and Compassionate Capitalism

By: William W. George, Shailendra Jit Singh and Andrew N. McLean

Narayana Murthy's roles at Infosys Technologies--as a co-founder, longtime CEO, and nonexecutive chairman and chief mentor--has been marked by explosive growth, demanding management challenges, and widely lauded company leadership. His personal leadership philosophy... View Details

Keywords: Business Ventures; Economic Systems; Ethics; Values and Beliefs; Philanthropy and Charitable Giving; Biography; Leadership; Business or Company Management; Information Technology Industry; India

Educators

14 Feb 2005
Research & Ideas

Desktop Search and Revenue Streams

Yahoo is able to collect data, such as click patterns, from its users and use the information to individually "tune" searches to users' personal tendencies. Such product improvements, Horowitz said, will change the nature of... View Details

Keywords: by Julie Jette

March 2006
Book Review

Book review of Capitalism, Social Privilege and Managerial Ideologies

By: Rakesh Khurana

Keywords: Economic Systems; Information; Society; Management

14 Sep 2020
Working Paper Summaries

Digital Labor Market Inequality and the Decline of IT Exceptionalism

Keywords: by Ruiqing Cao and Shane Greenstein; Information Technology

23 Nov 1999
Research & Ideas

What’s Your Strategy for Managing Knowledge?

Ernst & Young. Love was preparing an important bid for a large industrial manufacturer that needed help installing an enterprise resource planning system. He had already directed projects for implementing information View Details

Keywords: by Morten T. Hansen, Nitin Nohria & Thomas Tierney; Consulting

18 Jun 2001
Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

Manufacturing and information technology these days go together like bread and butter. But it wasn't always so. As Professor David Upton pointed out in a Global Alumni Conference panel titled "E-Commerce and the New Operations,"... View Details

Keywords: by Jim Aisner

05 Aug 2015
What Do You Think?

What Happened to the ‘Innovation, Disruption, Technology’ Dividend?

produced innovations in information and other technologies. Some questioned the data. Others counseled patience. David Caulfield sees productivity improvement, but not necessarily among workers. In questioning the way we measure... View Details

Keywords: by James Heskett; Computer; Technology

06 Jan 2012
Op-Ed

Where Green Corporate Ratings Fail

News Corporation—a multinational media conglomerate that includes BSKYB, Dow Jones, Fox News, 20th Century Fox and Star, among other units—announced earlier this year that it has become climate neutral, meaning that its operations have no net impact on global climate... View Details

Keywords: by Michael Toffel & Auden Schendler; Information; Publishing

26 Mar 2014
Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

where informal but highly effective relationships may exist, introducing an EHR system might generate formal processes that, at a certain level, become counterproductive. "In large practices, where staff... View Details

Keywords: by Dina Gerdeman; Health

30 Apr 2012
Research & Ideas

India’s Ambitious National Identification Program

project for free. People are signing up just for the experience," Khanna says. "That's never happened before for a government position." Reaching More Than A Billion People Almost every decision about building and executing the View Details

Keywords: by Dina Gerdeman

June–July 2014
Article

Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in Global Teams

By: Pamela J. Hinds, Tsedal Neeley and Catherine Durnell Cramton

Through an ethnographic study comprised of interviews with and observations of 96 globally distributed members in six software development teams, we propose a model that captures how asymmetries in language fluency contribute to an us vs. them dynamic so common in... View Details

Keywords: Equality and Inequality; Communication Intention and Meaning; Groups and Teams; Applications and Software; Emotions; Cross-Cultural and Cross-Border Issues; Power and Influence; Information Technology Industry

13 Aug 2024
Research & Ideas

Why Companies Shouldn't Delay Software Updates—Even After CrowdStrike's Flaw

to time, there's an error in them. It’s rare, but it happens. The other problem is more [prevalent]: delaying updates and exposing systems to cyberattacks.” That growing incidence of cybercrime in recent years also View Details

Keywords: by Jay Fitzgerald; Information Technology; Information Technology; Information Technology; Information Technology

August 2001
Article

Technology as a Complex Adaptive System: Evidence from Patent Data

Keywords: Information Technology; System; Patents; Analytics and Data Science

Read Now

1 Jan 1999
Conference Presentation

Technological Evolution as a Complex Adaptive System: Evidence from Patent Data

Keywords: Information Technology; Complexity; Patents

April 2013 (Revised October 2013)
Case

National Instruments

By: Lynda M. Applegate, Keri Pearlson and Natalie Kindred

This case explores the use of social media to support product design, customer support, marketing and HR activities at National Instruments (NI). Based in Austin, Texas, with over $1 billion in 2011 sales, NI designs, produces, and sells software and hardware platforms... View Details

Keywords: Organizational Structure; Applications and Software; Organizational Culture; Technological Innovation; Digital Platforms; Innovation and Management; Media; Management Systems; Social and Collaborative Networks; Information Technology Industry; Information Technology Industry; Texas

Educators

April 1993 (Revised May 1994)
Case

General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A)

By: F. Warren McFarlan and Katherine Seger

Designed to generate discussion on the issues of outsourcing from the perspective of a firm thinking about turning over its IS activities to a third-party vendor. View Details

Keywords: Management Systems; Management Style; Information Technology; Job Cuts and Outsourcing; Business Strategy; Economic Systems; Business or Company Management; Organizational Change and Adaptation; Business Processes; Employment; Emerging Markets; Activity Based Costing and Management; Information Technology Industry; Information Technology Industry

Educators

11 Oct 2022
Research & Ideas

Shrinking the Racial Wealth Gap, One Mortgage at a Time

is required,” Sunderam says. That type of “soft” information can make a difference for loans that require human discretion—applications that the automated system sends back for further analysis by a loan... View Details

Keywords: by Rachel Layne; Financial Services

October 2013
Article

Barriers to Completion of Patient Reported Outcome Measures

By: Elizabeth H. Schamber, Steven K. Takemoto, Kate Eresian Chenek and Kevin J. Bozic

Patient Reported Outcomes Measures (PROMs) are commonly used in total joint arthroplasty (TJA) to assess surgical outcomes. However certain patient populations may be underrepresented due to lower survey completion rates. The purpose of this study is to evaluate... View Details

Keywords: Patient Reported Outcome Measures; PROM; Total Joint Arthroplasty; Hip; Knee; Electronic Survey; Equality and Inequality; Demographics; Surveys; Health Care and Treatment; Health Industry

February 1989 (Revised December 1991)
Case

Intel Corp.--1988

By: David B. Yoffie

In 1988, Intel had a spectacular year. However, Andy Grove, Intel's CEO, wanted to reevaluate the company's position in "systems"--Intel's OEM PC, boards, and supercomputer businesses. This case explores Intel's position in both the semiconductor industry and its... View Details

Keywords: Competition; Information Infrastructure; Customers; Performance Evaluation; System; Rank and Position; Semiconductor Industry