Publications

28 Aug 2017
Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

companies operating in different parts of the agriculture value chain on standards of conduct for improving livelihoods of farmers, among other outcomes. Some collaborations are effective, and others are... View Details

Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining

27 Oct 2014
News

Track Customer Service, but Don't Forget the Financials

Keywords: customer satisfaction; financial results; front line employees; decision making

19 Apr 2016
First Look

April 19, 2016

solutions—and that doing so can open tremendous growth opportunities for their businesses and the country as a whole. Set in September 2015, this case provides a detailed look at Nigeria's poultry value View Details

Keywords: Sean Silverthorne

Web

Entrepreneurship Outside the Valley - Course Catalog

and provide value to businesses and consumers. For example, 73% of Egypt is unbanked, having no access to financial services. In Mexico, that number is 50.9%. The increasingly pervasive nature of mobile connectivity and access to big data... View Details

08 Mar 2016
First Look

March 8, 2016

Cohen, Alma, and Charles C.Y. Wang Abstract—In a paper published in the Journal of Financial Economics (JFE) in 2013, we provided evidence that market participants perceive staggered boards to be on average value reducing. In a recent... View Details

Keywords: Sean Silverthorne

J. Paul Austin

Austin was instrumental in building Coke’s international presence. This was dramatically exhibited by his development of an exclusive agreement to market Coke in China in 1978. During his tenure as Coke’s third CEO, the company produced 15 consecutive years of market... View Details

Keywords: Food & Tobacco

16 Jun 2003
Research & Ideas

Researchers Contribute Globalization of Markets Papers

Value A transnational brand is the corporate brand of firms that market globally in order to leverage economies of scale and scope, according to HBS professors Douglas Holt, John Quelch, and co-author Earl Taylor of Research... View Details

Keywords: by Working Knowledge editors

01 Dec 2017
News

Ask the Expert: Human Intelligence

Superintelligence: Paths, Dangers, Strategies to better understand the issues. + ONLINE web-only content Do you see AI replacing the need for humans completely as it’s applied in certain value chain roles in... View Details

Keywords: April White

11 Jan 2016
Blog Post

Meet the Business and Environment Initiative

environment; educate MBAs on the value of natural resources and the opportunities of environmental innovations; inform and engage alumni to leverage their expertise relating to environmental issues; and promote awareness across... View Details

March 2024
Teaching Note

Madrigal: Conducting a Customer-Base Audit

By: Eva Ascarza, Peter S. Fader, Bruce Hardie and Michael Ross

Teaching Note for HBS Case No. 524-046. This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in... View Details

Keywords: Customer Relationship Management; Analytics and Data Science; Growth and Development Strategy; Customer Value and Value Chain; Retail Industry; United States

August 2024
Case

Quickmart: Sustaining Growth in a Challenging Economic Environment

By: Ramon Casadesus-Masanell and Kuria Kamau

In July 2023, Peter Kang’iri, the Chief Executive Officer (CEO) of Quickmart, Kenya’s second-largest retail chain, sat in his Nairobi office reviewing the company’s first half financial results before the weekly executive committee (EXCO) meeting. The company was in... View Details

Keywords: Distribution; Supply Chain; Logistics; Business Strategy; Expansion; Business Earnings; Growth and Development Strategy; Strategic Planning; Food and Beverage Industry; Food and Beverage Industry; Africa; Kenya; Nairobi

August 2000 (Revised February 2003)
Case

Borders Group, Inc.

By: Zeynep Ton and Ananth Raman

Describes Borders Group, a well-known retail chain, in late 1999 and its traditional strengths and rapid growth in the 1990s. By 1990, however, the company had fallen behind Amazon.com and Barnes & Noble in leveraging the Internet for book retailing, although it... View Details

Keywords: Supply Chain Management; Customer Value and Value Chain; Distribution Channels; Service Operations; Business Growth and Maturation; Economic Growth; Industry Growth; Growth and Development; Internet; Business Model; Order Taking and Fulfillment; Supply and Industry; Retail Industry; Publishing Industry

27 Aug 2012
Research & Ideas

Employee-Suggestion Programs That Work

Bumping up against accepted theories in process improvement, a new research paper from Harvard Business School questions the value of prioritizing problems identified by frontline employees. Citing a hospital safety improvement program... View Details

Keywords: by Paul Guttry

Career Coach

Megan Gardner

Megan (HBS ’06) is an executive coach, board member and tactical advisor for CEOs and senior executives. As a founder and CEO of a technology business, she knows first-hand the value of strong coaching in a rapidly growing business. In... View Details

Keywords: Emerging Markets; Entrepreneurship; Venture Capital; Financial Services (All); Hospitality

December 2012
Case

Coca-Cola: Residual Income Valuation

By: Suraj Srinivasan, Beiting Cheng and Edward J. Riedl

The case illustrates the use of the residual income (also known as the abnormal earnings) valuation approach. Students are asked to provide a valuation of Coca-Cola Company using the residual income valuation methodology and understand how it maps into the discounted... View Details

Keywords: Business Earnings; Valuation; Financial Statements; Equity; Food and Beverage Industry