Failure - Publications - Faculty & Research - Harvard Business School

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02 Dec 2019
What Do You Think?

How Does a Company like Boeing Respond to Intense Competitive Pressure?

billion for SpaceX) from NASA. One can only imagine the pressure under which developers were working at Boeing. The result? A failure to reach its destination, the International Space Station. While the cause is under investigation, early... View Details

Keywords: by James Heskett; Air Transportation

01 Dec 2009
News

An Action Plan for Economic Recovery

financial institutions are too big to fail? There are two valid reasons for bailing out a financial institution. First is to protect the system for processing payments, like checks, because that system is critical to the operation of the U.S. economy. Second is to... View Details

Keywords: Roger Thompson; Finance

March 2004 (Revised June 2004)
Case

Blackout: August 14, 2003

By: Thomas R. Eisenmann and Ryland Matthew Willis

On August 14, 2003, an electricity blackout cascaded throughout the northeastern United States and Canada. Describes the structure, technology, and economics of the electric utility industry and how gradual deregulation beginning in the 1970s placed unprecedented, and... View Details

Keywords: Information Technology; Performance Improvement; Infrastructure; Energy Sources; Business and Government Relations; Networks; Emerging Markets; Failure; Economics; Utilities Industry; Canada; Northeastern United States

18 Dec 2018
First Look

New Research and Ideas, December 18, 2018

Mitigating Malicious Envy: Why Successful Individuals Should Reveal Their Failures By: Brooks, Alison Wood, Karen Huang, Nicole Abi-Esber, Ryan W. Buell, Laura Huang, and Brian Hall Abstract—People often feel malicious envy, a destructive... View Details

Keywords: Dina Gerdeman

August 2019 (Revised August 2022)
Case

Baroo (A): Pet Concierge

By: Thomas R. Eisenmann and Susie L. Ma

Baroo CEO Lindsay Hyde was facing unrest from the board of her pet services startup in August 2017. One board member (and lead investor) was alarmed that Baroo’s growth was slowing while its appetite for funding was accelerating. Hyde wanted to hit the gas and continue... View Details

Keywords: Entrepreneurship; Outcome or Result; Failure; Business and Shareholder Relations; Venture Capital; Governing and Advisory Boards; Opportunities; Strategy; Service Industry; United States; Massachusetts

January 2024
Case

Post-Wirecard: BaFin under Mark Branson

By: Jonas Heese, Carlota Moniz and Daniela Beyersdorfer

In November 2023, Mark Branson, the head of Germany's Federal Financial Supervisory Authority (BaFin), reflected on the efficacy of the reforms initiated since the Wirecard scandal. BaFin had been discredited after Wirecard’s downfall in 2020. The press had derided it... View Details

Keywords: Accounting; Crime and Corruption; Governing Rules, Regulations, and Reforms; Government Administration; Failure; Trust; Financial Services Industry; Public Administration Industry; Germany

January 2014 (Revised August 2014)
Case

The Kursk Submarine Rescue Mission

By: Anette Mikes

The Kursk, a Russian nuclear-powered submarine sank in the relatively shallow waters of the Barents Sea in August 2000, during a naval exercise. Numerous survivors were reported to be awaiting rescue, and within a week, an international rescue party gathered at the... View Details

Keywords: Risk Management; Moral Sensibility; Leadership; Organizational Structure; Crisis Management; Failure; Cooperation; Cross-Cultural and Cross-Border Issues; Norway; United Kingdom; Russia

2011
Working Paper

The Importance of Work Context in Organizational Learning from Error

By: Lucy H. MacPhail and Amy C. Edmondson

This paper examines the implications of work context for learning from errors in organizations. Prior research has shown that attitudes and behaviors related to error vary between groups within organizations but has not investigated or theorized the ways in which... View Details

Keywords: Judgments; Learning; Business Processes; Organizational Culture; Failure; Performance Improvement; Opportunities; Complexity

31 Jul 2012
First Look

First Look: July 31

success and failure in organizational learning, to date the phenomenon has received little attention at the individual level. Drawing on attribution theory in psychology, we investigate how individuals learn from their own past... View Details

Keywords: Carmen Nobel

10 May 2017
Research & Ideas

Amazon Web Services Changed the Way VCs Fund Startups

round of funding. They found that failure rates increased after the introduction of cloud computing in 2006, implying that although money was being spread to more firms, many of them were failing before they received a second round of... View Details

Keywords: by Michael Blanding; Banking; Financial Services; Information Technology

19 Sep 2012
Research & Ideas

Funding Innovation: Is Your Firm Doing it Wrong?

cutbacks, the firm was late to the game in the digital imaging market. In 2012, Kodak filed for bankruptcy. The aforementioned Nokia fixated on maintaining its leadership in the low-end phone business, a failure to anticipate the rise of... View Details

Keywords: by Carmen Nobel

07 Oct 2019
Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

JetBlue employees and more than 130,000 customers whose flights were cancelled, delayed, or diverted. How did the airline make it right with customers and learn from its mistakes? The Hidden Cost of a Product Recall Product failures... View Details

Keywords: by Sean Silverthorne; Retail; Air Transportation

08 Feb 2022
Blog Post

Get to Know Past New Venture Competition Winners: Everly Health

world. I would never have started a company had I not gone to business school because I never would have been exposed to the option. What advice do you have for aspiring entrepreneurs? Be inspired by problems. Always ask yourself: What’s wrong with this? What could be... View Details

15 Apr 2008
First Look

First Look: April 15, 2008

and efficiency of hospitals and to contrast these concerns with national patient safety initiatives. Data Sources: Primary data include semi-structured interviews with frontline staff and 1,732 staff-identified operational failures at 20... View Details

Keywords: Martha Lagace

01 Dec 2020
News

The Camel and the Unicorn

we’re going to examine why Silicon Valley is at risk of losing its startup crown and what that could mean for the future of innovation. READ MORE If you were asked to name some of the greatest entrepreneurial failures in history, you... View Details

04 Mar 2015
What Do You Think?

Can a Laissez-Faire Approach Fix Labor Market Inequality?

power of unions, competition based on lower prices and costs, the failure of governments to take action—inequality appears to have increased over the past three decades in many parts of the world. A strong economic case can be made that... View Details

Keywords: by James Heskett; Retail

16 Jun 2003
Research & Ideas

Researchers Contribute Globalization of Markets Papers

Twenty years has provided time to judge the success or failure of Theodore Levitt's predictions of a global economy populated by standardized products and marketing approaches. For the colloquium, a number of Harvard Business School and... View Details

Keywords: by Working Knowledge editors

01 Sep 2005
News

Predictable Surprises

in 1994 to turn an airplane into a missile aimed at the Eiffel Tower. And yet, post-9/11, then–national security advisor Condoleezza Rice talked about the impossibility of predicting that someone would use an airplane as a missile. So there was a communication View Details

Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Educational Services

06 Jan 2011
What Do You Think?

How Should Management Deal With “Anonymous”?

individuals using the tools?" Rather the problem for many of you is management itself, ranging from lack of transparency (Shantha Yahanpath. Bruce Watson) to a failure to support "whistle blowing" (Ratnaja Gogula), as well... View Details

Keywords: by James L. Heskett

30 Aug 2010
Research & Ideas

Turning Employees Into Problem Solvers

Ten years ago, the Institute of Medicine published To Err is Human, a groundbreaking report that pushed the issue of medical errors into the public spotlight. That we all make mistakes was certainly nothing new: Operational failures occur... View Details

Keywords: by Julia Hanna; Health

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