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  • All HBS Web  (1,874)
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    • News  (554)
    • Research  (1,030)
    • Events  (4)
    • Multimedia  (13)
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Show Results For

  • All HBS Web  (1,874)
    • People  (2)
    • News  (554)
    • Research  (1,030)
    • Events  (4)
    • Multimedia  (13)
  • Faculty Publications  (326)
← Page 55 of 1,874 Results →
  • 20 Jul 2022
  • News

Wired to be Inspired

in? What's our long term vision for why we are here? Just like ancient mariners used compasses to kind of direct themselves, purpose was an orienting scheme. The second was: Purpose became like an operating system. It’s the way organizations worked, how people showed... View Details
Keywords: Management of Companies and Enterprises; Management
  • 17 Dec 2015
  • News

Field 2 Gives Students Hands-On Exposure To Business Practices In Malaysia

capital as part of FIELD 2, the second module of the required course Field Immersion Experiences for Leadership Development. She and her five teammates helped Groupon Malaysia explore the potential for developing its own loyalty program.... View Details
  • 01 Oct 2001
  • News

Q&A: Orin Smith

revolutionized the way Americans drink coffee. In his spare time, he enjoys golf and skiing, and names a Seattle Starbucks location in his Capitol Hill neighborhood as his favorite store. Customers might even enjoy a double-tall-nonfat... View Details
Keywords: Hanna, Julia; Hospitality; Food and Beverage Stores; Retail Trade
  • Profile

Florence Evina-Ze

and improve customer satisfaction. “In the United States,” Florence says, “the waitstaff are motivated by tips. That doesn’t exist in Chinese culture.” The team spent a week interviewing employees and customers, then arrived at some “very... View Details
  • Web

Departments | Employment

work and collaborate with customers to ensure we meet their information needs in the dynamic climate of the information industry, knowledge-creating institutions such as Higher Education, and the changing global economy. More about... View Details
  • 16 Jun 2015
  • First Look

First Look: June 16, 2015

strategy. Without such a strategy, companies will have a hard time weighing the trade-offs of various practices-such as crowdsourcing and customer co-creation-and so may end up with a grab bag of approaches. They will have trouble... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2007
  • News

Riding It Out

An ailing horse and an overweight Labrador retriever provided the inspiration for Becky Minard and Paal Gisholt (both MBA ’93) to launch SmartPak, a business that provides nutritional supplements, dog food, and supplies to customers... View Details
Keywords: Julia Hanna; dog food; pets; Food Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade
  • 01 Mar 2025
  • News

Venture: Time Heals All

Assembling a nursing schedule for a hospital ward can be surprisingly difficult—a little like playing three-dimensional Tetris, says Ilana Springer Borkenstein (MBA 2022). “It is a really challenging, tedious task.” Nurse managers must take into consideration a host of... View Details
Keywords: Amy Crawford; Illustration by Klaus Kremmerz; Ambulatory Health Care Services; Health, Social Assistance
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

revisit another. But the goal remains the same: Find the option that can set your company on the path to disruptive growth. Customer Diagnostic This diagnostic assesses customers in order to identify... View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 19 Apr 2011
  • First Look

First Look: April 19

team to deliver a highly customized solution that absolutely requires Julia's expertise. This case presents an opportunity for students to analyze two prevailing aspects of organizational life: working in teams and working under pressure.... View Details
Keywords: Sean Silverthorne
  • Web

Video Management Policy | About

operations and critical back of house areas to support quality, safety, and overall service management. Executive Education – Program Services may access live video from select cameras to support customer View Details
  • 01 Sep 2020
  • News

Good Odds

pounds of food that had been prepared for customers in the catering, hotel, travel, and restaurant industries got stuck in the supply chain when the world seized up. That’s when Philip Behn (MBA 2005), CEO of Imperfect Foods, jumped into... View Details
Keywords: Jen McFarland Flint; food industry; Food Manufacturing; Manufacturing
  • 28 Jun 2011
  • News

Beyond Case Writing

policy, officials asked Ashraf to conduct research on how to change men’s preferences for having more children. “So I’m piloting projects on that right now,” she said. Ashraf is one of a small number of HBS faculty who pursue experimental field research. For her, it’s... View Details
Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services; Ambulatory Health Care Services; Health, Social Assistance
  • 01 Sep 2010
  • News

You’ve Been YouTubed

media, analyzing the reach and impact of a clever customer complaint music video produced by Canadian musician Dave Carroll when his attempts to recoup the value of his guitar (broken in transit) are stonewalled for over a year by United... View Details
Keywords: Julia Hanna; social media; Advertising, Public Relations, and Related Services; Professional Services; Air Transportation; Transportation
  • 22 Nov 2011
  • News

A Storybook Beginning

constantly: POM and Service Management,” he states. “Ordering 500 Kindles, shipping them halfway around the world, getting them, intact, through customs and to schools way off the beaten track — that could be a Roy Shapiro case. And from... View Details
Keywords: Elementary and Secondary Schools; Educational Services; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services
  • 14 Nov 2019
  • Blog Post

Future Leaders Dive into the MS/MBA: Engineering Sciences Program

to a host of entrepreneurship resources, including HBS’s Rock Center for Entrepreneurship and the Harvard Innovation Labs; the chance to experience five design cycles; and the opportunity to tap into Harvard’s vast network of leaders and... View Details
  • 25 Aug 2022
  • News

Open Market

first focusing on scaling operations and then becoming a partner at Google Capital (now CapitalG), investing in late-stage tech companies and helping founders grow their businesses. The experience at Google was revelatory, with Howard... View Details
Keywords: Dan Morrell; illustration by Keith Negley; Securities, Commodities, and Other Financial Investments; Finance
  • 01 Sep 2005
  • News

Perfection’s Price

emphasize a shopping experience that includes spacious aisles, comfortable seating throughout the store, sophisticated climate control because their customers “tend to get warmer faster,” larger dressing... View Details
Keywords: Margie Kelley; Clothing and Clothing Accessories Stores; Retail Trade
  • 16 Feb 2011
  • News

Healthy Growth

Ayers After gaining experience in strategy consulting, M&As, systems engineering, and running a multibillion-dollar refrigeration company, Jonathan Ayers (MBA ‘83) has come full circle to a job that relates to his Yale undergraduate major... View Details
Keywords: veterinary medicine; Health, Social Assistance
  • 06 Dec 2021
  • News

Tipping Point

drivers. It is a model customers are familiar with.” And it’s a model she believes could also transform the coffee industry and other commodity supply chains. Courtesy Margaret Nyamumbo “The economics of coffee are some of the most... View Details
Keywords: April White; Food Manufacturing; Manufacturing
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