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  • 04 Oct 2012
  • News

Romney Won on Tone, Style in Debate, Kaplan Says

    James I. Cash

    Professor Cash received a Bachelor of Science degree in Mathematics from Texas Christian University; a Master of Science in Computer Science from Purdue University's Graduate School of Mathematical Sciences; and a Doctor of Philosophy in Management Information... View Details

    Keywords: accounting industry; computer; e-commerce industry; financial services; health care; information technology industry; software
    • March 2018
    • Case

    EKOL Logistics: Thinking Outside the Box

    By: Willy C. Shih and Esel Çekin
    This case describes Ekol, an intermodal transportation and logistics company, and how it manages capacity planning. Its busiest routes linked motor vehicle assemblers in Germany and Turkey with many of their parts suppliers, but it had also developed key links in... View Details
    Keywords: Growth And Development; Strategy; Intermodal Transportation; Short-sea Transportation; Capacity Management; Capacity Planning; Delivery Planning; Route Optimization; Car Spare Part; Auto Manufacturing; Automotive Supply Chain; Europe; Turkey; Service Design; Fast Fashion; Near-shoring; Supply Chain; Supply Chain Management; Operations; Performance Capacity; Performance Efficiency; Logistics; Transportation Industry; Auto Industry; Turkey; Germany; Spain; European Union; Europe
    Related
    • March 2022 (Revised July 2022)
    • Teaching Note

    Camera IQ and the Metaverse: Building Augmented Reality Brand Experiences

    By: Jill Avery
    Camera IQ, a camera marketing software company that empowered brands to create and launch augmented reality experiences (AREs) across social platforms, had just raised an additional $5 million to fund further product development and expand its marketing and sales... View Details
    Keywords: Brand Management; Virtual Reality; Augmented Reality; B2B; E-commerce; Technology Platform; Marketing; Marketing Communications; Marketing Strategy; Brands and Branding; Digital Marketing; Internet and the Web; Growth Management; Customer Relationship Management; Customer Value and Value Chain; Social Media; Applications and Software; Digital Platforms; Advertising Industry; United States
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    • August 2009 (Revised August 2012)
    • Case

    Cabot Pharmaceuticals, Inc.

    By: Frank V. Cespedes and John T. Gourville
    Traces the 12-year career of a pharmaceutical salesperson, Bob Marsh, from recruitment to termination. Marsh has had an uneven career with Cabot Pharmaceuticals and eventually is asked to resign. Following his termination, a number of Marsh's former customers complain... View Details
    Keywords: Customer Relationship Management; Employees; Resignation and Termination; Performance Evaluation; Salesforce Management; Alignment; Pharmaceutical Industry
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    • January 2018
    • Supplement

    Blue Harbour's Activism at Babcock & Wilcox (B)

    By: Suraj Srinivasan and Quinn Pitcher
    Follow-up case detailing the changes and performance upswing at BWX Technologies after hedge fund Blue Harbour Group's investment and when the fund’s Managing Director Robb LeMasters (MBA’05) joined its board of directors. View Details
    Keywords: Investment Activism; Organizational Change and Adaptation; Energy Industry; Construction Industry; United States
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    • November 2006
    • Case

    Kroger Union Negotiations

    By: Dennis A. Yao
    A stylized version of the negotiations between Kroger Company and its local unions during the mid-1980s. Management faces a sequence of individual negotiations with local unions during a time of weak economic performance when management is seriously considering... View Details
    Keywords: Job Cuts and Outsourcing; Wages; Management; Negotiation Participants; Negotiation Process; Negotiation Tactics
    Related
    • 2015
    • Working Paper

    Discretion in Hiring

    By: Mitchell Hoffman, Lisa B. Kahn and Danielle Li
    Who should make hiring decisions? We propose an empirical test for assessing whether firms should rely on hard metrics such as job test scores or grant managers discretion in making hiring decisions. We implement our test in the context of the introduction of a... View Details
    Keywords: Selection and Staffing; Management Practices and Processes
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      Frances X. Frei

      Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and design for excellence in leadership, strategy, and operations. She regularly advises senior executives... View Details

      Keywords: management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting
      • 19 Jul 2016
      • Working Paper Summaries

      Towards a Prescriptive Theory of Dynamic Capabilities: Connecting Strategic Choice, Learning, and Competition

      Keywords: by Gary P. Pisano
      • April 1997 (Revised July 1997)
      • Case

      KPMG Peat Marwick U.S.: One Giant Brain

      Demonstrates how organizations can move toward creation of processes and information technology infrastructures for effective knowledge management in order to enhance performance and productivity. More specifically, describes the knowledge management strategy of KPMG... View Details
      Keywords: Internet; Information Technology; Knowledge Management; Service Industry; Consulting Industry; United States
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      • 01 Jan 2006
      • News

      • May 2011
      • Supplement

      The Morrison Company, Spreadsheet Supplement (Brief Case)

      By: Steven C. Wheelwright and Paul Myers
      Keywords: Quantitative Analysis; Technology; Operations Management; Product Lines; Manufacturing; Capacity Planning; Production Planning; Information Technology; Production; Analysis; Performance Capacity; Product Marketing
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      • 2022
      • Book

      Private Equity

      By: Paul A. Gompers and Steven N. Kaplan
      This Advanced Introduction provides an illustrative guide to private equity, integrating insights from academic research with examples to derive practical recommendations. Paul Gompers and Steven Kaplan begin by reviewing the history of private equity then exploring... View Details
      Keywords: Private Equity; Investment Funds; Value Creation
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      • 2020
      • Article

      Assessing the Impact of Big Data on Firm Innovation Performance: Big Data is not Always Better Data

      By: Maryam Ghasemaghaei and Goran Calic
      In this study, we explore the impacts of big data’s main characteristics (i.e., volume, variety, and velocity) on innovation performance (i.e., innovation efficacy and efficiency), which eventually impacts firm performance (i.e., customer perspective, financial... View Details
      Keywords: Big Data; Analytics and Data Science; Performance; Innovation and Invention
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      • 25 Apr 2016
      • News

      Meet The New Mavericks: An Inside Look At America's Drone Training Program

      • 19 Feb 2019
      • First Look

      New Research and Ideas, February 19, 2019

      forthcoming Journal of Political Economy CEO Behavior and Firm Performance By: Bandiera, Oriana, Stephen Hansen, Andrea Prat, and Raffaella Sadun Abstract— We measure the behavior of 1,114 CEOs in six countries parsing granular CEO diary... View Details
      Keywords: Sean Silverthorne
      • 19 Jul 2011
      • Working Paper Summaries

      Signaling to Partially Informed Investors in the Newsvendor Model

      Keywords: by Vishal Gaur, Richard Lai, Ananth Raman & William Schmidt

        James L. Heskett

        James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

        • 2008
        • Chapter

        Conceptual Foundations of the Balanced Scorecard

        By: Robert S. Kaplan

        David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article. The article was based on a multi-company research project that studied performance measurement in companies whose intangible assets played a central role in value... View Details

        Keywords: Balanced Scorecard; Management Systems; Measurement and Metrics; Performance Improvement; Strategy
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