Publications

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07 Jul 2019
HBS Case

Walmart's Workforce of the Future

private employer in the United States, with 1.5 million workers (2.2 million worldwide). But that size and dominance doesn’t make Walmart immune to pressures faced by any other retail operation. In the second-year Harvard Business School course View Details

Keywords: by Julia Hanna; Retail

03 Jan 2016
Research & Ideas

NFL Black Monday: How Much Do Coaches Really Matter?

important question: Can able managers create value for their organizations by applying the resources at their disposal, and are they thus a source of competitive advantage? In general, NFL head coaches are responsible for player View Details

Keywords: by Boris Groysberg & Abhijit Naik; Sports

Web

Executive Education - Global

comprehensive leadership programs that prepare you to assume greater responsibility. Designed for individuals at all levels—from top executives and general managers to up-and-coming leaders and business owners—each intensive program... View Details

08 Jul 2025
Blog Post

In-Office, Remote, or Hybrid: Strategies for Success

While many employees find themselves back in the office a great deal of the time, remote and hybrid work remain defining features of the modern workplace. Whether you work from home full-time or split your week between home and the office, success depends on... View Details

Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality

The public release of Large Language Models (LLMs) has sparked tremendous interest in how humans will use Artificial Intelligence (AI) to accomplish a variety of tasks. In our study conducted with Boston Consulting Group, a global management consulting firm, we examine... View Details

March 2022 (Revised March 2024)
Case

DaVita Responds to COVID

By: Susanna Gallani and David Lane

Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured... View Details

Keywords: COVID-19 Pandemic; Change Management; Communication; Talent and Talent Management; Fairness; Values and Beliefs; Corporate Accountability; Health Care and Treatment; Health Pandemics; Human Resources; Employee Relationship Management; Retention; Wages; Working Conditions; Leadership Style; Crisis Management; Organizational Culture; Health Industry; United States

May 2021
Teaching Note

From Globalization to Dual Digital Transformation: CEO Thierry Breton Leading Atos Into 'Digital Shockwaves'

By: Tsedal Neeley

Teaching Note for HBS Case Nos. 419-027 and 419-046. Thierry Breton, chairman and CEO of IT company Atos, faces a pivotal juncture. After spending eight intense years scaling the company globally to over 100,000 employees in 70 countries, he sees digital shockwaves... View Details

Keywords: Multinational Firms and Management; Transformation; Strategy; Disruption; Employees; Competency and Skills; Training; Organizational Culture; Digital Transformation; Information Technology Industry

01 Dec 2023
News

Wide Horizon

There were three critical events that led John Rodakis (MBA 1997) to form the nonprofit N of One in 2014 and ultimately dedicate his life to surfacing breakthrough autism research. The first occurred on Thanksgiving of 2012. He had driven about four hours with his wife... View Details

Keywords: Dan Morrell; Photos by Sarah Wilson

16 Dec 2002
Research & Ideas

Mentoring—Using the Voice of Experience

active learning in the organization as a whole, and some of those people also may have a role in thinking about skills development. It would be the internal university that people set up. I'm on the Board of American View Details

Keywords: by Sean Silverthorne

16 Mar 2015
Research & Ideas

Advice on Advice

In business, good advice is priceless. Managers who are anxious and confused when confronted with corporate challenges can find that a piece of sound advice from a colleague can instill a sense of calm and clarity that leads to more... View Details

Keywords: by Dina Gerdeman

January 2002 (Revised June 2002)
Background Note

A Note on Building and Leading Your Senior Team

By: Linda A. Hill and Maria Farkas

As performance demands intensify in fast-moving global markets, more executives are coming to rely on senior teams for strategic and operational assistance. Team building with powerful senior executives presents special challenges, including competition for their boss'... View Details

Keywords: Talent and Talent Management; Globalized Markets and Industries; Selection and Staffing; Leadership; Management Teams; Operations; Organizational Culture; Rank and Position; Strategy

02 Mar 2020
Blog Post

Know Your Audience – Recruiting HBS Students for Energy

Director Amanda Schmitt – Recruiting Relations Manager Together, Phillip and Amanda make up the Career & Professional Development team that manages relationships with recruiting partners in the energy... View Details

Keywords: Energy / Cleantech

March 1999 (Revised May 1999)
Background Note

Putting Your Finger on Capability

By: Clayton M. Christensen and Tara Donovan

Presents a model or theory about the competence or capability of organizations. Written to help managers be more precise about what the capabilities and disabilities of an organization are, and to be able to put their finger precisely on the place in the organization... View Details

Keywords: Experience and Expertise; Management; Organizations; Theory

Web

2023 Reunion Presentations - Alumni

Recording Leveraging HBS Online for Social Impact in the Education Sector Senior Lecturer Monique Burns Thompson (MBA 1993) + More Info – Less Info HBS and the Harvard Graduate School of Education have partnered to develop a multi-course leadership and View Details

Web

About - Global

been a leader in developing field-based research for management education around the world. 2022 Senior Researcher hired in Nairobi to provide research support for the Africa Research Center and growing faculty interest in the region.... View Details

October 2001 (Revised March 2002)
Case

Perlegen Sciences

By: Linda A. Hill and Nicole Tempest

As a biotech start-up company involved in studying human genomes, Perlegen needed to develop an organization that fostered innovation and teamwork among a group of highly trained professionals from both the science and technology fields. Perlegen's CEO, Brad Margus,... View Details

Keywords: Innovation Leadership; Groups and Teams; Management Teams; Problems and Challenges; Business Startups; Genetics; Talent and Talent Management; Innovation Strategy; Biotechnology Industry