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  • 2024
  • Working Paper

Transforming the Federal Bureau of Investigation: Outcome and Process Framing

By: Ryan Raffaelli, Tiona Zuzul, Ranjay Gulati and Jan Rivkin
This twelve-year qualitative study examines how Director Robert Mueller and his senior team profoundly transformed the United States Federal Bureau of Investigation (FBI) after the 9/11 terrorist attacks. Drawing on 138 interviews within the FBI and Mueller’s... View Details
Keywords: Mission and Purpose; Transformation; Government and Politics; Organizational Change and Adaptation
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  • Article

From Counting Risk to Making Risk Count: Boundary-Work in Risk Management

By: Anette Mikes
For two decades, risk management has been gaining ground in banking. In light of the recent financial crisis, several commentators concluded that the continuing expansion of risk measurement is dysfunctional (Power, 2009; Taleb, 2007). This paper asks whether the... View Details
Keywords: Risk Management; Banks and Banking; Financial Crisis; Expansion; Organizational Culture; Management Teams; Managerial Roles
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  • 2011
  • Working Paper

From Counting Risk to Making Risk Count: Boundary-Work in Risk Management

By: Anette Mikes
For two decades, risk management has been gaining ground in banking. In light of the recent financial crisis, several commentators concluded that the continuing expansion of risk measurement is dysfunctional (Taleb, 2007; Power, 2009). This paper asks whether the... View Details
Keywords: Forecasting and Prediction; Financial Crisis; Risk Management; Measurement and Metrics; Organizational Culture; Situation or Environment; Banking Industry
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  • March 2006 (Revised February 2007)
  • Case

UBS: Towards the Integrated Firm

By: Rajiv Lal, Nitin Nohria and Carin-Isabel Knoop
In late June 2005, UBS Group CEO Peter Wuffli--anointed "Master of Zurich" by the financial press--was returning to Zurich from the firm's latest three-day Senior Leadership Conference (SLC). Tapping 600 top managers, this SLC featured an outdoor event at a former... View Details
Keywords: Integration; Programs; Leadership; Talent and Talent Management; Trust
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    Sustainability in the Boardroom

    More and more companies recognize the importance of corporate responsibility to their long-term success—and yet the matter gets short shrift in most boardrooms, consistently ranking at the bottom of some two dozen possible priorities. Many years ago labor conditions... View Details

      Leadership To Last: How Great Leaders Leave Legacies Behind

      Society tends to glorify the get-rich-quick entrepreneur—who builds a company, takes it public and then (maybe) contributes to charity.

      In Leadership to Last, Geoffrey Jones and Tarun Khanna interview... View Details

        How Google Sold Its Engineers on Management

        High-performing knowledge workers often question whether managers actually contribute much, especially in a technical environment. Until recently, that was the case at Google, a company filled with self-starters who viewed management as more destructive than beneficial... View Details
        • 07 Jul 2022
        • HBS Case

        How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

        financial security and pursuing a dream, according to podcast interviews cited in the first case. Cuscuna insisted on moving forward, saying in interviews that she “didn’t want her kids to have a miserable... View Details
        Keywords: by Pamela Reynolds
        • 2019
        • Working Paper

        The Impact of Professionals' Contributions to Online Knowledge Communities on Their Workplace Knowledge Work

        By: Hila Lifshitz - Assaf and Frank Nagle
        Knowledge work is becoming increasingly challenging as pace of change in the knowledge frontier is increasing. Organizations have created multiple mechanisms to minimize knowledge gaps and increase learning such internal training, mentorship programs as well as... View Details
        Keywords: Open Source; Future Of Work; Software Development; Knowledge Work; Online Community; Learning; Knowledge Sharing; Applications and Software; Open Source Distribution; Performance Productivity
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        • Article

        Are You Suited for a Start-up?

        By: Jeffrey Bussgang
        Relative to established organizations, start-ups can be hard to figure out. What are the jobs to be done? The best entry points? How can you tell whether a company has potential for success and is the right fit for you? The author advises that you first assess... View Details
        Keywords: Business Startups; Personal Characteristics; Job Search
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        • January–February 2014
        • Article

        Building a Game-Changing Talent Strategy

        By: Douglas A. Ready, Linda A. Hill and Robert J. Thomas
        When most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock was busy charting a course for growth. Its revenues, profits, and stock price all performed consistently... View Details
        Keywords: Talent and Talent Management; Success; Business Strategy; Financial Crisis; Financial Services Industry
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        • Web

        The Hawthorne Plant – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

        and Harvard Business School Women in the Relay Assembly Test Room The Interview Process Spreading the Word The "Hawthorne Effect" Research Links Baker Library | Historical Collections | Site Credits | Digital Accessibility Contact Email:... View Details
        • 25 Jun 2024
        • Research & Ideas

        Rapport: The Hidden Advantage That Women Managers Bring to Teams

        transactions among 76 restaurants to investigate whether the gender of managers and workers impacted a team’s ability to handle busy periods. The team also studied training and scheduling data and interviewed managers to gain insights... View Details
        Keywords: by Kara Baskin; Food & Beverage
        • Web

        Leadership Fellows | Social Enterprise | Harvard Business School

        organization to utilize a Fellow's leadership and management skills. Fellows are chosen by the hiring organizations through a standard interview process. Organizations pay Fellows a $65,000 salary and HBS awards Fellows a one-year grant... View Details
        • 14 Feb 2022
        • Research & Ideas

        Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

        executive we interviewed said: "Leaders must go from trying to have all the answers to being comfortable with being uncomfortable." 5. Be present The leaders we talked to acknowledged just how complex and demanding work has become for... View Details
        Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology
        • Web

        All Industries

        the future of tech in Silicon Valley 04 Mar 2025 Michelle Cao 11 Dec 2023 Becca Carnahan Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy Building Iconic Brands and Brighter Futures: View Details
        • 03 Oct 2022
        • Research & Ideas

        Why a Failed Startup Might Be Good for Your Career After All

        Taking time for reflection might help. In an interview last year, Neumann, the co-founder of WeWork, said of his experience: “I have had a lot of time to think, and there have been multiple lessons and multiple regrets.” Some risks are... View Details
        Keywords: by Sean Silverthorne
        • 02 May 2023
        • What Do You Think?

        How Should Artificial Intelligence Be Regulated—if at All?

        outside on what is acceptable. After interviewing Google CEO Sundar Pichai for 60 Minutes last month, CBS correspondent Scott Pelley said Pichai “told us society must quickly adapt with regulations for AI in the economy, laws to punish... View Details
        Keywords: by James Heskett; Information Technology; Technology
        • Research Summary

        Overview

        Inside the State: Bureaucratic Norms and Primary Education in Rural India (Book manuscript in progress)

        When and how do poor democracies implement primary education effectively? India has earned accolades for its robust democracy. Yet the state’s historic... View Details
        Keywords: Education Reform; Bureaucracy; Policy Implementation; India
        • Web

        Standards of Conduct - Recruiting

        Thursday, October 2, 2025: Direct outreach and event advertising may begin. Monday, October 6, 2025: Recruiting events may begin. Monday, January 5, 2026: Organizations may begin interviewing students. View Details