Publications

02 Dec 2009
What Do You Think?

Should Immigration Policies Be More Welcoming to Low-Skilled Workers?

economic arguments for open borders do not pertain." Those who claim to have worked with immigrants appeared to have different views. C. J. Cullinane commented that "most seem to have one thing in common, they educate their... View Details

Keywords: by Jim Heskett

31 Jan 2012
First Look

First Look: Jan. 31

literacy may slow adoption of these products. This article reports on a field experiment that offered an innovative new financial product, rainfall insurance, to 600 small-scale farmers in India. A customized financial literacy and insurance View Details

Keywords: Sean Silverthorne & Carmen Nobel

06 Dec 2011
First Look

First Look: Dec. 6

strategy to educate the marketplace and pursue new distribution channels. Increased investor interest in environmental issues-and an ever growing number of corporate environmental rankings-led to a proliferation of competitors to Trucost,... View Details

Keywords: Sean Silverthorne

07 Jul 2009
First Look

First Look: July 7

prompted many industrialized states worldwide to increase their stakes in private corporations. This wave of partial nationalizations has come amidst full-scale expropriations in developing countries such as Venezuela, Bolivia, and... View Details

Keywords: Martha Lagace

November 2007
Article

A Model of Consumer Learning for Service Quality and Usage

By: Raghuram Iyengar, Asim Ansari and Sunil Gupta

In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details

Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry

Find at Harvard

Read Now

14 Jun 2016
First Look

June 14, 2016

Wicked Problem Solvers: Lessons from Successful Cross-industry Teams By: Edmondson, Amy C. Abstract—Companies today increasingly rely on teams that span many industries for radical innovation, especially to solve “wicked problems.” So... View Details

Keywords: Sean Silverthorne

01 Nov 2011
First Look

First Look: Nov. 1

Entrepreneurship in India Authors:Ejaz Ghani, William R. Kerr, and Stephen O'Connell Abstract We analyze the spatial determinants of entrepreneurship in India in the manufacturing and services sectors. Among general district traits, quality of physical infrastructure... View Details

Keywords: Sean Silverthorne

21 May 2001
Research & Ideas

From Tigers to Kaleidoscopes: Thinking About Future Leadership

field as well as in it Attending conferences on subjects that are new and unfamiliar" Leaders who want to stimulate more innovation within their companies need to look beyond the organization's walls, too. Is the company in an environment that counts on high View Details

Keywords: by Martha Lagace

January 1996
Case

Biogen, Inc.: rBeta Interferon Manufacturing Process Development

By: Steven C. Wheelwright

Biogen, Inc., a Cambridge, MA-based biotechnology company, is wrapping up a project to develop a new manufacturing process for a new drug product that will reposition the company from a purely research-oriented company to a fully integrated pharmaceutical manufacturing... View Details

Keywords: Learning; Technological Innovation; Management Analysis, Tools, and Techniques; Product Development; Organizational Change and Adaptation; Projects; Research and Development; Corporate Strategy; Biotechnology Industry

May 1994 (Revised August 1994)
Case

Motorola-Penang

By: Shoshana Zuboff and Janis Lee Gogan

S.K. Ko managed Motorola's Penang, Malaysia factory, producing telecommunications components and equipment. As a female manager of a multi-ethnic and labor-intensive plant in Asia, Ko faced a number of challenges. She had already promoted quality circles and quality... View Details

Keywords: Factories, Labs, and Plants; Transformation; Decision Making; Ethnicity; Gender; Training; Leading Change; Management Analysis, Tools, and Techniques; Problems and Challenges; Technology Industry; Malaysia

27 Jan 2015
First Look

First Look: January 27

public market. Explores at the corporate level the tension between Edison's effort to generate profits while achieving excellent educational outcomes. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/813113-PDF-ENG Harvard... View Details

Keywords: Sean Silverthorne

30 Sep 2014
First Look

First Look: September 30

production decisions. We find that insurance provision induces farmers to shift production towards higher-return but higher-risk cash crops, particularly among educated farmers. Our results support the view that financial innovation can... View Details

Keywords: Sean Silverthorne

20 Feb 2008
First Look

First Look: February 20, 2008

what-if and formal optimization approach). We discuss pros and cons of these approaches and illustrate them through applications and case studies. Download the paper: http://www.hbs.edu/research/pdf/08-069.pdf Positions of Power and Status: Reciprocity in the Venture... View Details

Keywords: Martha Lagace

24 Jul 2019
Lessons from the Classroom

Can These Business Students Motivate Londoners to Do the Right Thing?

purpose company” with employees in London, New York, Singapore, New Zealand, and Sydney, with a new office opening soon in Toronto. Aside from generating big tax dollars for the UK, BIT has seen successes in areas ranging from reducing unemployment and increasing View Details

Keywords: by Dina Gerdeman

09 Feb 2009
Research & Ideas

Uncompromising Leadership in Tough Times

two criteria. The company had to have performed in the top half of its industry for a decade before the inception of the study, and we had to have evidence that these leaders had created a high commitment culture. We decided about the... View Details

Keywords: by Martha Lagace

25 Aug 2015
First Look

First Look Tuesday

Publications Forthcoming Management Science How Much Is a Win Worth? An Application to Intercollegiate Athletics By: Chung, Doug J. Abstract—Intercollegiate athletics in the United States have become a multibillion-dollar industry over... View Details

28 Sep 2015
Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

prospective operators—and perhaps entrepreneurs in other industries as well—take an educated shot at developing a winning service. He outlined his advice in a July working paper, Mobile Money Services—Design... View Details

Keywords: by Dina Gerdeman; Financial Services; Telecommunications

September 2022
Case

HPP: Tapping the Netherlands’ Potential

By: Brian Trelstad and Idelès Kaandorp

Stichting Het Potentieel Pakken (HPP) was launched to solve a systemic problem in the Dutch Labor Market: gender inequity that was leading to a large number of women to work part-time in fields that were in desperately short supply of labor, like health care, child... View Details

Keywords: COVID-19 Pandemic; Grants; Scaling And Growth; Nonprofit Organizations; Opportunities; Gender; Income; Employment; Health Care and Treatment; Human Capital; Mission and Purpose; Motivation and Incentives; Growth and Development Strategy; Employment Industry; Employment Industry; Employment Industry; Employment Industry; Europe; Netherlands