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  • Web

Generative AI for Business Leaders - Course Catalog

a production scale Gen AI application using a no code platform. The HBS digital transformation (DTX) team will assist in the delivery fot he project. Learn about the basic foundations of the technology as well as the latest developments... View Details
  • 25 Aug 2022
  • News

Turning Point: Dream Weaver

four decades ago, there’s been a technological shift from a local delivery platform to one that is global. In tandem, we’ve seen a transformation from a culturally and ethnically centralized world of actors, writers, and directors to one... View Details
Keywords: career; life experience; Hollywood; movies; film
  • 02 Jan 2018
  • News

Reconsidering Retirement

store in New Jersey; the son accompanied him on buying trips to New York and watched him negotiate for the best merchandise and price. He had even launched his own successful business before arriving at HBS: a birthday cake delivery... View Details
Keywords: April White; Securities, Commodities, and Other Financial Investments; Finance
  • 01 Oct 1996
  • News

An Atypical Case — Robin G. Berglund (MBA 1971)

At the Cedars-Sinai Hospital complex in Los Angeles, patients, visitors, doctors, nurses, and delivery people stream up and down the hallways on a busy summer afternoon. The bank of phones in the lobby is fully occupied. On one of them,... View Details
Keywords: Thomas Frick
  • 25 May 2018
  • Working Paper Summaries

Trust and Disintermediation: Evidence from an Online Freelance Marketplace

Keywords: by Grace Gu and Feng Zhu; Service
  • 29 Oct 2024
  • Cold Call Podcast

Can a Coffee Shop in Utah Help Solve Underemployment for People with Disabilities?

Keywords: Re: Richard S. Ruback
  • September 2020
  • Case

Walmart Health: Scaling During a Pandemic

By: Robert S. Huckman, Yoonjin Min and Marissa Thiel
Amidst the onset of COVID-19 pandemic in the United States, Marcus Obsborne, Vice President for Health and Wellness Transformation at Walmart was planning to scale its new health care clinic business, Walmart Health, to additional locations in Georgia and beyond.... View Details
Keywords: Health Care and Treatment; Health Pandemics; Health; Service Delivery; Growth and Development Strategy; Health Industry; United States; Arkansas; Georgia (state, US); Texas
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  • June 2017
  • Article

Creating Reciprocal Value Through Operational Transparency

By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact... View Details
Keywords: Operational Transparency; Service Management; Production Management; Organizational Performance; Behavioral Operations; Service Operations; Service Delivery; Consumer Behavior; Labor; Organizational Design; Operations; Service Industry; United States; Kenya
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  • 2008
  • Working Paper

Contracting for Servicizing

By: Michael W. Toffel
Servicizing, a novel business practice that sells product functionality rather than products, has been touted as an environmentally beneficial business practice. This paper describes how servicizing transactions mitigate some problems associated with sales... View Details
Keywords: Customer Focus and Relationships; Contracts; Market Transactions; Service Delivery; Service Operations; Sales
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  • July 2003 (Revised June 2010)
  • Case

FrontPoint Partners

By: Jay O. Light
A hedge fund platform, a new and unique kind of asset management firm, contemplates various client markets for its services. View Details
Keywords: Asset Management; Investment; Demand and Consumers; Digital Platforms; Service Delivery; Financial Services Industry
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  • April 2003
  • Teaching Note

Energis (A) (TN)

By: John R. Wells
Teaching Note for (9-703-505). View Details
Keywords: History; Demand and Consumers; Strategy; Distribution; System Shocks; Service Delivery; Organizational Structure; Telecommunications Industry; United Kingdom
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  • 31 Aug 2016
  • News

Managing McDonald’s Makeover

(McDonald's) (McDonald's) McDonald’s has a new head of US operations: Chris Kempczinski (MBA 1997). The former Kraft executive takes over effective January 1, and comes, according to the Associated Press, a year after new McDonald’s CEO Steve Easterbrook took over and... View Details
Keywords: Food Services and Drinking Places; Hospitality
  • Profile

Benjamin Peterson

chills. I realized that this is a school where students push each other to achieve excellence in persuasion, reasoning, and delivery – they celebrate that.” Ben celebrates the very challenges that make him uncomfortable. “Before, I... View Details
  • Web

CORe Final Exam Preparation | HBS Online

the exam window concludes, we'll calculate your final grade based on the exam, module quizzes, and participation. A passing exam score on all three courses is required in order to earn the CORe credential. For more information on grading, please review our Program... View Details
  • 01 Dec 2002
  • News

Books

managerial capitalism, its chronic “inward focus,” and its tendency toward “organizational narcissism” as fatal limitations that prevent traditional corporations from understanding and addressing the needs of this new population. Today's individuals want more than... View Details
  • Web

FSG - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network FSG FSG FSG is mission-driven... View Details
  • December 2015
  • Case

IDEO: Human-Centered Service Design

By: Ryan W. Buell and Andrew Otazo
The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,... View Details
Keywords: Design Thinking; Innovation; Service Management; Service; Design; Service Delivery; Innovation and Management; Entertainment and Recreation Industry; Peru
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  • 15 Oct 2019
  • News

Innovative Thinking Fuels Nascent Startup Scene

Amira Rashad (MBA 1998) Amira Rashad (MBA 1998) When Amira Rashad (MBA 1998) cofounded the grocery delivery platform BulkWhiz in the United Arab Emirates (UAE) in spring 2017, she joined a nascent startup scene in the Middle East and... View Details
  • November 2015 (Revised February 2020)
  • Teaching Note

IDEO: Human-Centered Service Design

By: Ryan W. Buell
The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,... View Details
Keywords: Design Thinking; Innovation; Service Management; Service; Design; Service Delivery; Innovation and Management; Entertainment and Recreation Industry; Peru
Related
  • July 2002 (Revised August 2002)
  • Case

SIG Beverages (A)

SIG Beverages, a leading supplier of bottling and packaging systems for the beverage industry, has recognized an opportunity in providing services for its product end users. Management's challenge is to develop a service portfolio to address end users' needs, while... View Details
Keywords: Organizational Change and Adaptation; Production; Service Delivery; Manufacturing Industry; Italy
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