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  • May 2002 (Revised May 2003)
  • Case

Sa Sa Cosmetics

By: David E. Bell and Iris T. Li
Sa Sa Cosmetics has had spectacular success as a low-price retailer of branded cosmetics. But recently, growth has slackened. What are the causes? This case describes recent strategic initiatives and provides market research data to aid the students in diagnosis. View Details
Keywords: Crisis Management; Management Analysis, Tools, and Techniques; Brands and Branding; Marketing Strategy; Distribution; Beauty and Cosmetics Industry; Fashion Industry
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Bell, David E., and Iris T. Li. "Sa Sa Cosmetics." Harvard Business School Case 502-085, May 2002. (Revised May 2003.)
  • July 2020
  • Case

Sesame Workshop (C): Mission Critical Responses to Global and National Crises

By: Rosabeth Moss Kanter and Joyce J. Kim
Beginning in March 2020, Sesame Workshop navigated a global pandemic and racial justice crisis, which caused unemployment, business shutdowns, school closures, and remote work. The CEO and team responded with new partnership using its assets and reinforcing its... View Details
Keywords: Health Pandemics; Social Issues; Crisis Management; Global Range; Mission and Purpose; Education; Education Industry; Media and Broadcasting Industry
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Kanter, Rosabeth Moss, and Joyce J. Kim. "Sesame Workshop (C): Mission Critical Responses to Global and National Crises." Harvard Business School Case 321-016, July 2020.
  • August 2010 (Revised September 2010)
  • Case

Paul Bremer at the Coalition Provisional Authority in Iraq

By: Robert Steven Kaplan and Nicholas Henri Taranto
Since becoming the President's envoy responsible for post-war Iraq, Paul Bremer endured many sleepless nights, struggling with the decision of how to hand over sovereignty to the Iraqi people. Despite daily assassination attempts, tribal warfare, growing violence, and... View Details
Keywords: Government Administration; International Relations; National Security; Leadership; Crisis Management; Iraq; District of Columbia
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Kaplan, Robert Steven, and Nicholas Henri Taranto. "Paul Bremer at the Coalition Provisional Authority in Iraq." Harvard Business School Case 411-010, August 2010. (Revised September 2010.)
  • April 2017
  • Supplement

Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (D)

By: Tsedal Neeley and Esel Çekin
Supplements the (A) case. View Details
Keywords: Functions; Structure; Centralization; Decentralization; Diversity; Country Of Origin Effects; Global Contextual Intelligence; Leading Change; Crisis Management; Organizational Structure; Experience and Expertise; Situation or Environment; Central Asia; Turkey
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Neeley, Tsedal, and Esel Çekin. "Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (D)." Harvard Business School Supplement 417-071, April 2017.
  • April 2017
  • Supplement

Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (B)

By: Tsedal Neeley and Esel Çekin
Supplements the (A) case. View Details
Keywords: Functions; Structure; Centralization; Decentralization; Diversity; Country Of Origin Effects; Global Contextual Intelligence; Leading Change; Crisis Management; Organizational Structure; Experience and Expertise; Situation or Environment; Central Asia; Turkey
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Neeley, Tsedal, and Esel Çekin. "Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (B)." Harvard Business School Supplement 417-069, April 2017.
  • April 2002 (Revised July 2002)
  • Case

Imagicast

By: John T. Gourville and Alison Berkley Wagonfeld
Imagicast has brought to market an interactive, multimedia retail kiosk designed to increase product sales. In spite of promising projections by industry analysts and detailed demand forecasts by Imagicast management, the company has yet to sell a single kiosk. Time... View Details
Keywords: Forecasting and Prediction; Crisis Management; Product Launch; Demand and Consumers; Sales; Technology; Retail Industry; United States
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Gourville, John T., and Alison Berkley Wagonfeld. "Imagicast." Harvard Business School Case 502-052, April 2002. (Revised July 2002.)
  • December 1997
  • Case

Franco Bernabe at ENI (B)

By: Linda A. Hill, Jennifer Suesse and Mara Willard
Supplements the (A) case. View Details
Keywords: Leadership Style; Personal Development and Career; Management Teams; Management Style; Strategic Planning; Crisis Management; Privatization; Italy
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Hill, Linda A., Jennifer Suesse, and Mara Willard. "Franco Bernabe at ENI (B)." Harvard Business School Case 498-035, December 1997.
  • July 2022
  • Case

Operation Overlord

By: Boris Groysberg, Greg Goullet, Katherine Connolly Baden and Sarah L. Abbott
On June 6, 1944, nearly 5,000 ships, 11,000 planes, and 160,000 infantrymen under an Allied joint-command of American, British, and Canadian leaders were sent across the English Channel, with hopes of re-establishing a foothold in Nazi-occupied France. Known as D-Day,... View Details
Keywords: Execution; Data Analytics; Leadership; Planning; Operations; Crisis Management; War; Organizational Structure; Decision Choices and Conditions; Information Management; France; England
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Groysberg, Boris, Greg Goullet, Katherine Connolly Baden, and Sarah L. Abbott. "Operation Overlord." Harvard Business School Case 422-098, July 2022.
  • 25 Oct 2004
  • Research & Ideas

Planning for Surprises

too often, we only address problems after the surprise has occurred. Q: Your book uses examples of widely known surprises in the public record, including the 9/11 attacks. As a business example, you use what you call the looming crisis of... View Details
Keywords: by Martha Lagace
  • 28 Oct 2013
  • Research & Ideas

Responsible Leadership in an Unforgiving World

Management Badaracco started by researching the experience of entrepreneurs-figuring that if anyone knew what it meant to struggle it was those who started small businesses, half of which fail within the first year. In the wake of the... View Details
Keywords: by Michael Blanding
  • October 2007 (Revised August 2009)
  • Case

Perfect Storm over Zurich Airport (A)

By: Michael L. Tushman and David Kiron
Josef Felder, CEO of Zurich Airport, faces several crises as he tries to transform the Airport from a slow-moving, conflict-ridden, government-owned entity into a privatized, world-class airport. View Details
Keywords: Change Management; Transformation; Leading Change; Crisis Management; Organizational Change and Adaptation; State Ownership; Privatization; Air Transportation Industry
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Tushman, Michael L., and David Kiron. "Perfect Storm over Zurich Airport (A)." Harvard Business School Case 408-023, October 2007. (Revised August 2009.)
  • August 2002 (Revised February 2003)
  • Case

Myteam.com

By: John T. Gourville, Joseph B. Lassiter III and Taslim Pirmohamed
Elliot Katzman is faced with the need to raise cash and cut spending to develop his online amateur sports software application, Myteam.com. Even with powerful allies such as Little League and Coca-Cola, "big deals with big players" had not kept the company from running... View Details
Keywords: Cash Flow; Financial Management; Leadership Style; Crisis Management; Resource Allocation; Alliances; Sports; Web Sites; Sports Industry; Web Services Industry
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Gourville, John T., Joseph B. Lassiter III, and Taslim Pirmohamed. "Myteam.com." Harvard Business School Case 503-026, August 2002. (Revised February 2003.)
  • September 1998 (Revised December 1998)
  • Case

Infinity Carpets, Inc.

By: Ronald W. Moore and Thomas R. Piper
A turnaround expert must determine whether a firm in distress is worth more as a going concern than its liquidation value. If so, the finances of the firm must be restructured in a way consistent with the bargaining power of the holders of the various securities. The... View Details
Keywords: Restructuring; Borrowing and Debt; Financial Liquidity; Crisis Management; Value; Apparel and Accessories Industry
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Moore, Ronald W., and Thomas R. Piper. "Infinity Carpets, Inc." Harvard Business School Case 299-014, September 1998. (Revised December 1998.)
  • October 2004 (Revised August 2007)
  • Case

Alibris in 2004

Alibris, an online marketplace for rare, used, and out-of-print books, is trying to communicate to the professional book dealers who are its main suppliers that they are in the middle of a crisis. Supply is flooding the market, in part from individuals who simply want... View Details
Keywords: Price; Books; Crisis Management; Supply and Industry; Service Operations; Online Technology; Consumer Products Industry
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McAfee, Andrew P. "Alibris in 2004." Harvard Business School Case 605-035, October 2004. (Revised August 2007.)
  • November 1997 (Revised February 1998)
  • Case

Finansol

By: James E. Austin, Roberto Gutierrez, Marc Labie and Enrique Ogliastri
Finansol, created to provide loans to micro-entrepreneurs, encountered considerable difficulties after rapidly growing to become the biggest micro-enterprise lender in Colombia. Major restructuring was required to rescue it. View Details
Keywords: Restructuring; Microfinance; Crisis Management; Problems and Challenges; Social Enterprise; Financial Services Industry
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Austin, James E., Roberto Gutierrez, Marc Labie, and Enrique Ogliastri. "Finansol." Harvard Business School Case 398-071, November 1997. (Revised February 1998.)
  • 26 Jun 2009
  • Research Event

Business Summit: Business and the Environment

Managing Partner, Generation Investment ManagementJames McCarthy, Harvard University faculty These experts shared their perspectives on global climate change. Professor McCarthy discussed scientific findings; Blood provided an investor's... View Details
Keywords: Re: Forest L. Reinhardt; Energy; Utilities
  • 23 Jun 2009
  • First Look

First Look: June 23

Interconnected: A Manifesto for Smarter Cities Authors:Rosabeth Moss Kanter and Stanley S. Litow Abstract The need for a fresh approach to U.S. communities is more urgent than ever because of the biggest global economic crisis since the... View Details
Keywords: Martha Lagace
  • January 2010 (Revised April 2010)
  • Case

Google in China (A)

By: John A. Quelch
In January 2010, Google threatened in a public statement to stop censoring its search results on its google.cn website, as required by Chinese authorities. Should Google exit China? Or attempt a compromise with the Chinese government? View Details
Keywords: Crisis Management; Market Entry and Exit; Business and Government Relations; Internet and the Web; Information Technology Industry; China
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Quelch, John A., and Katherine Jocz. "Google in China (A)." Harvard Business School Case 510-071, January 2010. (Revised April 2010.)
  • June 2001
  • Case

Cerner Corporation (A)

By: D. Quinn Mills and Matt Salloway
The CEO thinks people are not working long enough hours. He sends a memo. This series describes the backlash. View Details
Keywords: Crisis Management; Management Style; Leadership Style; Nonverbal Communication; Employees; Organizational Culture; Health Industry
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Mills, D. Quinn, and Matt Salloway. "Cerner Corporation (A)." Harvard Business School Case 301-136, June 2001.
  • March 2009
  • Teaching Note

Antegren: A Beacon of Hope (TN)

By: Joshua D. Margolis
Teaching Note for [408025], [408026], [408027], and [408028]. View Details
Keywords: Ethics; Corporate Social Responsibility and Impact; Decision Choices and Conditions; Crisis Management; Biotechnology Industry; Pharmaceutical Industry
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Margolis, Joshua D. "Antegren: A Beacon of Hope (TN)." Harvard Business School Teaching Note 409-096, March 2009.
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