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  • All HBS Web  (4,379)
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  • All HBS Web  (4,379)
    • People  (13)
    • News  (1,154)
    • Research  (2,491)
    • Events  (22)
    • Multimedia  (44)
  • Faculty Publications  (1,840)
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  • March 2002 (Revised May 2007)
  • Case

Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)

By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Customers; Customer Relationship Management; Price; Perspective; Marketing; Competitive Advantage; Banking Industry; Banking Industry; Canada
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Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)." Harvard Business School Case 102-072, March 2002. (Revised May 2007.)
  • 11 Sep 2020
  • Video

James Mwangi

James Mwangi, CEO of Kenya’s Equity Bank, which has one of the largest customer bases of any bank in Africa, argues that the lack of financial literacy posed a far bigger challenge to the bank in Kenya than problems of corruption. View Details
  • 13 May 2020
  • Video

Cas Coovadia

Cas Coovadia, the long-running Managing Director of the Banking Association South Africa, discusses how the banking sector has been crucial to financing SMEs and providing low cost housing, and gives his belief... View Details
  • 03 Jun 2015
  • Video

Hakeem Belo-Osagie

Hakeem Belo-Osagie, head of United Bank for Africa,... View Details

  • 11 Sep 2020
  • Video

James Mwangi

James Mwangi, CEO of Kenya’s Equity Bank, which has one of the largest customer bases of any bank in Africa, discusses how the Equity Bank model evolved through learning both from Asian companies and from the bank’s own customers. View Details
  • May 1986 (Revised February 1991)
  • Case

Wilson Lumber Co.

By: Thomas R. Piper
The Wilson Lumber Co. is faced with a need for increased bank financing due to its rapid sales growth and low profitability. Students must determine the reasons for the rising bank borrowing, estimate the amount of borrowing needed, and assess the attractiveness of the... View Details
Keywords: Borrowing and Debt; Financing and Loans; Banks and Banking; Forecasting and Prediction; Sales; Financial Strategy
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Piper, Thomas R. "Wilson Lumber Co." Harvard Business School Case 286-122, May 1986. (Revised February 1991.)
  • 18 Feb 2016
  • News

The Climate Custodians

    Marco Sammon

    Marco Sammon is an assistant professor in the Finance Unit at Harvard Business School. He teaches FIN2 in the required curriculum.

    His research is focused on asset pricing. Currently, he is working on several projects regarding the factors that affect the... View Details

    • February 1992 (Revised July 1993)
    • Case

    Telefonica de Argentina S.A.

    Deals with the privatization of the Argentine telephone industry. Focuses on the restructuring aspect. Commercial banks owned sovereign debt of Argentina trading at a deep discount to par. The question is whether the banks should exchange their sovereign debt... View Details
    Keywords: Financial Instruments; Restructuring; Privatization; Commercial Banking; Telecommunications Industry; Argentina
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    Fenster, Steven R. "Telefonica de Argentina S.A." Harvard Business School Case 292-039, February 1992. (Revised July 1993.)

      Ricardo Salinas Pliego

      Keywords: Diversified
      • August 2011 (Revised July 2012)
      • Case

      Mike Mayo Takes on Citigroup (A)

      By: Suraj Srinivasan and Amy Kaser
      The case details the conflict between Mike Mayo, an influential banking analyst and Citigroup about what Mayo considers aggressive accounting policies. Mike Mayo questions Citigroup's lack of a valuation allowance against their Deferred Tax Assets despite Citi's recent... View Details
      Keywords: Accounting; Taxation; Capital; Financial Reporting; Corporate Disclosure; Valuation; Banks and Banking; Financial Strategy; Money; Conflict Management; Capital Budgeting; Asset Management; Banking Industry
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      Srinivasan, Suraj, and Amy Kaser. "Mike Mayo Takes on Citigroup (A)." Harvard Business School Case 112-025, August 2011. (Revised July 2012.)
      • 08 Jul 2021
      • Video

      Peter Wharton-Hood

      Peter Wharton-Hood, a former senior executive at Standard Bank and Deutsche Bank in South Africa, discusses Standard Bank’s expansion in Africa beyond South Africa during the 2000s, which involved a heavy focus on expanding lending in markets in which it entered. View Details
      • 2024
      • Working Paper

      Capital Market Integration and Growth across the United States

      By: Leonardo D'Amico and Maxim Alekseev
      What drives the integration of national financial markets and what are its consequences for regional growth? We digitize and collect US state-level banking data from 1953 to 1983 and document a tight link between high nominal short rates and financial integration,... View Details
      Keywords: Interest Rates; Financial Markets; Economic Growth; Banks and Banking; Analytics and Data Science
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      D'Amico, Leonardo, and Maxim Alekseev. "Capital Market Integration and Growth across the United States." Working Paper, October 2024.
      • November 2019 (Revised December 2019)
      • Case

      Marcus by Goldman Sachs

      By: Rory McDonald, Samir Junnarkar and David Lane
      Five years on from the 2008 financial crisis, Goldman Sachs remained wounded. Revenues at the global investment bank had stagnated below pre-crisis levels, and the firm had yet to rebound from a substantial decline in securities-trading revenues. Marcus by Goldman... View Details
      Keywords: Corporate Entrepreneurship; Banks and Banking; Innovation Leadership; Growth and Development Strategy; Growth Management; Organizational Culture; Financial Services Industry; United Kingdom
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      McDonald, Rory, Samir Junnarkar, and David Lane. "Marcus by Goldman Sachs." Harvard Business School Case 620-005, November 2019. (Revised December 2019.)

        Daniel W. Green

        Daniel Green is an assistant professor of business administration in the Finance Unit. He teaches the Finance II course to MBA students.

        Professor Green’s research focuses on corporate finance, capital markets, and financial intermediation.  His current... View Details

        Keywords: banking; banking; banking; banking
        • 18 Dec 2019
        • News

        The Real Story Behind The PNC-Venmo Clash

        • 06 Aug 2008
        • Working Paper Summaries

        Fixing Market Failures or Fixing Elections? Agricultural Credit in India

        Keywords: by Shawn A. Cole; Banking
        • September 2010 (Revised November 2010)
        • Case

        J.P. Morgan Private Bank: Risk Management during the Financial Crisis 2008-2009

        By: Anette Mikes, Clayton S. Rose and Aldo Sesia
        Mary Erdoes, the CEO of JP Morgan's asset management business, and three colleagues provide insights into risk management issues faced by the firm's private bank during the financial crisis in 2008–2009. The case provides perspective on the philosophy with which they... View Details
        Keywords: Judgments; Financial Crisis; Globalized Firms and Management; Management Analysis, Tools, and Techniques; Risk Management; Mathematical Methods; Banking Industry; United States
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        Mikes, Anette, Clayton S. Rose, and Aldo Sesia. "J.P. Morgan Private Bank: Risk Management during the Financial Crisis 2008-2009." Harvard Business School Case 311-003, September 2010. (Revised November 2010.)
        • 27 Mar 2015
        • Working Paper Summaries

        Capital Requirements, Risk Choice, and Liquidity Provision in a Business Cycle Model

        Keywords: by Juliane Begenau; Banking; Banking
        • 13 May 2020
        • Video

        Cas Coovadia

        Cas Coovadia, the long-running Managing Director of the Banking Association South Africa, discusses how the global financial crisis of 2008 impacted South Africa as mainly an economic crisis as the banking... View Details
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