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  • 19 Nov 2014
  • HBS Seminar

Leaf Van Boven, University of Colorado Boulder

  • 15 Apr 2025
  • HBS Seminar

Hal Hershfield, University of California, Los Angeles

  • 28 Feb 2023
  • HBS Seminar

Kanishka Misra, University of California (San Diego)

  • 01 May 2020
  • HBS Seminar

Ginaluca Rinaldi | Andreas Schaab, Harvard University

  • 24 Apr 2020
  • HBS Seminar

Francesca Bastianello | Rishab Guha, Harvard University

  • 03 Apr 2020
  • HBS Seminar

David Zhang | Shushu Liang, Harvard University

  • 27 Mar 2018
  • HBS Seminar

Jeffrey Clemens, University of San Diego, Economics

  • 16 Oct 2017
  • HBS Seminar

Alice Wu, University of California - Berkeley

  • 16 May 2011
  • HBS Seminar

Professor Martha Feldman, University of California, Irvine

  • 09 Nov 2015
  • HBS Seminar

Alan M. Taylor, University of California, Davis

  • 26 Oct 2015
  • HBS Seminar

Deirdre McCloskey, University of Illinois at Chicago

  • 30 Oct 2014

HBS 2+2 Information Session at University of Maryland

Join us to learn more about the 2+2 application process to the MBA program at HBS. The event will include a presentation and an opportunity to ask questions to an Admissions Officer. Registration is not required but encouraged. The session will begin at 4:00 PM EST in... View Details
  • October 1993 (Revised July 1997)
  • Case

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
Related
  • September 2002
  • Article

Universal Access and Local Commercial Internet Markets

By: Tom Downes and Shane Greenstein
Related
  • July 2008
  • Teaching Note

Yale University Investments Office: August 2006 (TN)

By: Josh Lerner and Ann Leamon
Teaching Note for [807073]. View Details
Keywords: Investment Funds; Strategy; Cost vs Benefits; Resource Allocation; Decision Choices and Conditions; Venture Capital; Assets; Leveraged Buyouts
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  • August 2001
  • Teaching Note

Yale University Investments Office: July 2000 (TN)

By: G. Felda Hardymon, Josh Lerner and Ann Leamon
Teaching Note for (9-201-048). A rewritten version of an earlier teaching note. View Details
Keywords: Education Industry
Related
  • 1993
  • Chapter

Optimal Investment Strategies for University Endowment Funds

By: Robert C. Merton
Keywords: Investment Funds; Financial Strategy; Higher Education; Non-Governmental Organizations; Education Industry; Financial Services Industry
Related
  • 06 Feb 2007
  • News

Universal Health Care: A New Business Paradigm?

  • 05 Nov 2014

HBS 2+2 Information Session at Cornell University

Join us to learn more about the 2+2 application process to the MBA program at HBS. The event will include a presentation and an opportunity to ask questions to an Admissions Officer. Registration is not required but encouraged. The session will begin at 4:30 PM EST in... View Details
  • 15 Nov 2023

HBS Information Session at University of Arizona

Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and feel the flexibility of the MBA degree. Come learn more about the MBA program at HBS including the 2+2 Program, a deferred admission process for... View Details