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Show Results For
- All HBS Web
(6,965)
- People (6)
- News (2,016)
- Research (1,673)
- Events (1,284)
- Multimedia (132)
- Faculty Publications (1,110)
- 19 Nov 2014
- HBS Seminar
Leaf Van Boven, University of Colorado Boulder
- 15 Apr 2025
- HBS Seminar
Hal Hershfield, University of California, Los Angeles
- 28 Feb 2023
- HBS Seminar
Kanishka Misra, University of California (San Diego)
- 01 May 2020
- HBS Seminar
Ginaluca Rinaldi | Andreas Schaab, Harvard University
- 24 Apr 2020
- HBS Seminar
Francesca Bastianello | Rishab Guha, Harvard University
- 03 Apr 2020
- HBS Seminar
David Zhang | Shushu Liang, Harvard University
- 27 Mar 2018
- HBS Seminar
Jeffrey Clemens, University of San Diego, Economics
- 16 Oct 2017
- HBS Seminar
Alice Wu, University of California - Berkeley
- 16 May 2011
- HBS Seminar
Professor Martha Feldman, University of California, Irvine
- 09 Nov 2015
- HBS Seminar
Alan M. Taylor, University of California, Davis
- 26 Oct 2015
- HBS Seminar
Deirdre McCloskey, University of Illinois at Chicago
- 30 Oct 2014
HBS 2+2 Information Session at University of Maryland
Join us to learn more about the 2+2 application process to the MBA program at HBS. The event will include a presentation and an opportunity to ask questions to an Admissions Officer. Registration is not required but encouraged. The session will begin at 4:00 PM EST in... View Details
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
- September 2002
- Article
Universal Access and Local Commercial Internet Markets
By: Tom Downes and Shane Greenstein
Downes, Tom, and Shane Greenstein. "Universal Access and Local Commercial Internet Markets." Research Policy 31, no. 7 (September 2002): 1035–1052.
- July 2008
- Teaching Note
Yale University Investments Office: August 2006 (TN)
By: Josh Lerner and Ann Leamon
Teaching Note for [807073]. View Details
- August 2001
- Teaching Note
Yale University Investments Office: July 2000 (TN)
By: G. Felda Hardymon, Josh Lerner and Ann Leamon
Teaching Note for (9-201-048). A rewritten version of an earlier teaching note. View Details
Keywords: Education Industry
- 06 Feb 2007
- News
Universal Health Care: A New Business Paradigm?
- 05 Nov 2014
HBS 2+2 Information Session at Cornell University
Join us to learn more about the 2+2 application process to the MBA program at HBS. The event will include a presentation and an opportunity to ask questions to an Admissions Officer. Registration is not required but encouraged. The session will begin at 4:30 PM EST in... View Details
- 15 Nov 2023
HBS Information Session at University of Arizona
Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and feel the flexibility of the MBA degree. Come learn more about the MBA program at HBS including the 2+2 Program, a deferred admission process for... View Details