System Outsourced Services - Publications - Faculty & Research

Web

Business, Government & the International Economy Awards & Honors - Faculty & Research

for exceptional contributions to the graduating class’s HBS experience. Meg Rithmire : Received the 2020 Greenhill Award for Outstanding Service to the HBS Community. Marco E. Tabellini : Recipient of the 2020 Excellence in Refereeing... View Details

02 Jun 2021
Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

George Floyd’s murder last year forced many people to recognize the systemic racism that pervades American institutions, from law enforcement to health care. Even so, identifying those inequities is different than fixing them. “I don’t... View Details

Keywords: by Michael Blanding; Health

01 Feb 2002
News

It's academic. (Not!)

"During the times of the Republic, the Romans had a very small government, which outsourced all kinds of economic activities. They even took bids for services such as tax collection and street construction.... View Details

Keywords: Educational Services; Educational Services

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

as customer acquisition, on-time delivery, developing new services and products, and running efficiently. But operating performance is also a result; it is derivative of human performance. Human performance involves many things but is... View Details

Keywords: by Benson Shapiro

Web

HBS - The year in Review

overcoming every obstacle that the pandemic presented, to ensure the continuity of the School's work. Every team leaned in--from food service workers to security to technology and administrative support--whether on campus or remote. Their... View Details

31 Oct 2011
Research & Ideas

The Most Powerful Workplace Motivator

system by repeatedly downloading their own papers, so that others would see the high download count and assume that these particular papers were very popular. SSRN maintains detailed historical records of every paper download and is able... View Details

Keywords: by Carmen Nobel

09 Aug 2011
First Look

First Look: August 9

for Auditor Independence Yet? Authors:M.H. Bazerman and D.A. Moore Publication:Accounting, Organizations and Society (in press) Abstract Well before the collapse of Enron and Arthur Andersen, we argued that the auditing system had been... View Details

Keywords: Sean Silverthorne

Web

Effects of Climate Change - Business & Environment

Intergovernmental Panel on Climate Change (IPCC), which includes more than 1,300 scientists from around the world, forecasts a temperature rise of 1.4° to 5.5° Celsius by 2100 with serious consequences for business and for the natural View Details

15 Dec 2003
Research & Ideas

Women Leaders and Organizational Change

success, are closely aligned with idealized masculine interests, attributes, and life situations is a hard sell, especially to those who have become successful within this system—whether men or women, rich or poor, white or minority. People, understandably, are... View Details

Keywords: by Mallory Stark

24 Feb 2022
Op-Ed

Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC

billing rule that hospitals had ignored, it imposed a tangle of new requirements and directed the US Department of Health and Human Services (HHS) to help prevent excess out-of-network charges. And consider the HHS’s multimillion dollar... View Details

Keywords: by Regina Herzlinger and Richard Boxer; Health

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

company that does business in more than 200 countries and uses more than 25 crops sourced from over 7 million acres in 60 different countries, PepsiCo has an opportunity and a responsibility to use our size and scale to help build a food View Details

28 May 2020
Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

to “flatten the curve” and reduce the number of bankruptcy filings, at least by enough to allow the existing system to function effectively. Massive financial support available to distressed businesses under the CARES Act and various... View Details

Keywords: by Dina Gerdeman; Financial Services; Financial Services

12 Feb 2020
Blog Post

Trying Out New Career Options with SIPs (Short Intensive Programs)

social innovation, as the delivery system for critical goods and services at scale, as the stewards of our cultural heritage, and as advocates for a more just and inclusive society. This SIP will take a... View Details

05 Sep 2018
Research & Ideas

The Hidden Benefit of Giving Back to Open Source Software

pixelfit Companies that contribute to open source software and use it in their own IT systems and applications can gain a competitive advantage—even though they may be helping their competitors in the short run. Open source software is... View Details

Keywords: by Kristen Senz; Computer

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

interviews. The correlation between a manager's assessment of people in interviews and their actual on-the-job performance is less than 50 percent. In other words, less than flipping a coin, and usually much less in service jobs, like... View Details

Keywords: by Kristen Senz

01 May 2019
What Do You Think?

What Should the Leadership of YouTube Do?

of their teams ” David Wittenberg would have YouTube look to its users for a solution to the dilemma. As he put it, ‘My preferred solution errs on the side of personal liberty and adds the element of information. I'd institute a rating View Details

Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting

18 Aug 2008
Research & Ideas

How Disruptive Innovation Changes Education

our schools." The ability of these lenses to shed new light on complicated problems has been proven in contexts ranging from national defense to semiconductors; from health care to retailing; and from automobiles to financial View Details

Keywords: by Martha Lagace; Education

01 Mar 2024
News

The Internet's Next Frontier

from being just consumers to also creators (publish posts on social media) Interactive web pages User-generated content; can be shared and customized Rise of social media, e-commerce, online services User data controlled by central... View Details

Keywords: Jennifer Gillespie

06 Mar 2012
First Look

First Look: March 6

not been well served by the financial sector's boom. First, the shift from deposit-based banking to a market-based "shadow banking" system, without adequate regulatory adjustments, has left the financial system vulnerable to... View Details