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Publications

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  • All HBS Web  (2,203)
    • People  (10)
    • News  (547)
    • Research  (1,417)
    • Events  (5)
    • Multimedia  (4)
  • Faculty Publications  (673)

Show Results For

  • All HBS Web  (2,203)
    • People  (10)
    • News  (547)
    • Research  (1,417)
    • Events  (5)
    • Multimedia  (4)
  • Faculty Publications  (673)
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  • 16 Jul 2013
  • First Look

First Look: July 16

more or less effective? Does bundling serve as a complement or substitute to network effects? To address these questions, we develop a consumer-choice model from micro-foundations to capture the essentials of our setting, the handheld... View Details
Keywords: Anna Secino
  • 01 Sep 2024
  • News

Reduce, Reuse, Recycle

Thirteen years ago, Marcelo Claure, founder of wireless services company Brightstar, discussed with a reluctant Steve Jobs the idea of launching a trade-in and recycling program for iPhones. It was a business move that expanded the market and created a new profit... View Details
Keywords: Jennifer Meyers
  • Profile

Frank Spencer

which became the national model for reform during the Clinton Administration. Since joining Habitat, Spencer has overseen a significant uptick in activity. In FY 2012, construction starts numbered 80; in the first four months of FY 2014,... View Details
Keywords: Services; Services
  • Person Page

Media

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

  • 11 Jun 2020
  • In Practice

Are Digital Organizations Better at Overcoming COVID?

chains and people analytics to artificial intelligence-based models and automated biotechnology research, organizations further along the digital curve are responding differently than those still wondering how to evolve. The digital... View Details
Keywords: by Danielle Kost
  • 01 Feb 2001
  • News

HBSi Combines HBS Content with State-of-the-Art Technology

will add many new dimensions and capabilities to the School's already extensive portfolio of custom Executive Education programs," added Robert Fogel, the former executive director of Executive Education who will serve as president and CEO of the new venture. "It will... View Details
Keywords: HBSi; HBS Interactive; e-learning; Educational Services; Educational Services
  • September 2000 (Revised February 2025)
  • Case

Netflix (2000)

By: E. Scott Mayfield
The CEO of a successful Internet start-up must decide whether to delay the company's initial public offering following a significant decline in the NASDAQ market during the spring of 2000. The company's CFO is asked to reevaluate the company's projected cash flow needs... View Details
Keywords: Business Model; Contracts; Initial Public Offering; Cash Flow; Service Delivery; Financial Strategy; Web Services Industry
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Mayfield, E. Scott. "Netflix (2000)." Harvard Business School Case 201-037, September 2000. (Revised February 2025.)
  • 17 Aug 2015
  • Research & Ideas

Who is Boss in the Sharing Economy?

interest in enforcing consistency in order to build their brands. On the other, their business models are predicated on the ability to empower professionals to deliver services independently. The key word to... View Details
Keywords: by Michael Blanding; Service; Service
  • 30 Nov 2009
  • Research & Ideas

Tracks of My Tears: Reconstructing Digital Music

Mushroom Pillow. So despite selling record numbers of individual songs on online services such as Apple's iTunes, the labels are in an era of declining revenues and consolidation. What happens next? “When consumers start buying music... View Details
Keywords: by Sean Silverthorne; Music
  • 01 Sep 2011
  • News

Water for Life

an excellent public-private partnership model that provided the right incentives for investment and the flexibility to attack the problems in service delivery. This was key. How did you structure Manila... View Details
Keywords: Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services
  • 31 May 2023
  • Research & Ideas

With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines

2,000 users, homing in on passenger usage data between January and November in 2018. After a rider had been active for three weeks, the authors tracked how—and, more important, when—customers used the service. The researchers then ranked View Details
Keywords: by Rachel Layne; Transportation
  • 01 Jun 2012
  • News

Think Locally, Act Globally

mobile services in Delhi and in time became India’s largest telecom company. Then, looking overseas for new markets, Mittal decided on Africa, where mobile penetration is still only about 40 percent, and 60 percent of the continent’s 1... View Details
Keywords: Garry Emmons; Telecommunications; Information
  • 01 Oct 2000
  • News

Laura Scher of Working Assets

Most of the money is taken from revenues generated by the Working Assets credit card, long-distance telephone, and Internet businesses, whose customers sign on for these services because they support the company's progressive stance and... View Details
Keywords: Marguerite Rigoglioso
  • 01 Sep 2004
  • News

Alumni Board Wraps Up Year

year-end report. The Alumni Career Services Committee, chaired by Jim Gibbons (MBA ’94), found that alumni are changing job responsibilities and employers more frequently than in the past, and that many are interested in making the... View Details
Keywords: Ted Fischer; Educational Support Services; Educational Support Services
  • 29 Sep 2015
  • Research & Ideas

Work 3.0: Redefining Jobs and Companies in the Uber Age

as Lyft, Postmates, Upwork, TaskRabbit, and scores of others like them—connect large numbers of independent contractors providing services with customers seeking those services. The companies profit by taking a cut of the revenue for... View Details
Keywords: by Andrei Hagiu; Web Services; Web Services
  • 30 Apr 2019
  • News

Leading Schools That Change Lives

extension, mine,” he says. After earning a psychology degree from Boston College in 1998, Kennealey spent two years of community service in nearby Roxbury as a teacher at Nativity Prep, a tuition-free Jesuit middle school that serves boys... View Details
Keywords: Deborah Blagg; Educational Support Services; Educational Support Services
  • April 2001
  • Teaching Note

PlanetAll TN

By: Jeffrey F. Rayport, Steven Silverman and William A. Sahlman
Teaching Note for (9-898-105). For book only. View Details
Keywords: Decision Making; Business Model; Web Services Industry
Citation
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Rayport, Jeffrey F., Steven Silverman, and William A. Sahlman. "PlanetAll TN." Harvard Business School Teaching Note 901-027, April 2001.
  • 26 Aug 2024
  • Research & Ideas

Can AI Match Human Ingenuity in Creative Problem-Solving?

When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could... View Details
Keywords: by Michael Blanding; Information Technology; Information; Technology
  • 19 May 2003
  • Lessons from the Classroom

Business Plan Winner Targets India Dropouts

Harvard Business School MBA '03 students Raj De Datta, Arvind Krishnamurthy, and Meghna Modi recently won the Social Enterprise track of the annual HBS Business Plan contest with their plan for brokering microfinance loans to families in the View Details
Keywords: by Carla Tishler; Financial Services
  • November 2020 (Revised May 2023)
  • Case

Holaluz: Taking on the Spanish Energy Market

By: Elie Ofek, Marco Bertini, Oded Koenigsberg, Elena Corsi and Emer Moloney
In 2020, the three cofounders of Holaluz, a newcomer to Spain’s electricity retail market, are preparing to launch a new offering: installing and managing solar panels on households' roofs at no extra cost for the consumer, who would still benefit from the energy... View Details
Keywords: Electricity; Solar Power; Subscription Business; Renewable Energy; Entrepreneurship; Service Delivery; Business Model; Product Launch; Marketing; Energy Industry; Spain
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Ofek, Elie, Marco Bertini, Oded Koenigsberg, Elena Corsi, and Emer Moloney. "Holaluz: Taking on the Spanish Energy Market." Harvard Business School Case 521-045, November 2020. (Revised May 2023.)
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