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- All HBS Web (1,700)
- Faculty Publications (742)
- December 2004
- Teaching Note
Yield Curves and Bond Ratings Tutorial (TN)
Teaching Note to (9-204-712). View Details
- 2008
- Working Paper
Resolving Information Asymmetries in Markets: The Role of Certified Management Programs
Firms and regulators are increasingly relying on voluntary mechanisms to signal and infer quality of difficult-to-observe management practices. Prior evaluations of voluntary management programs have focused on those that lack verification mechanisms and have found... View Details
Keywords: Management Practices and Processes; Information; Standards; Performance Improvement; Programs; Environmental Sustainability; Manufacturing Industry; United States
Toffel, Michael W. "Resolving Information Asymmetries in Markets: The Role of Certified Management Programs." Harvard Business School Working Paper, No. 07-023, December 2008. (October 2006.)
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
Why? Because his answers went straight to a central repository where they were aggregated with other customers' responses and used to measure overall market—not customer—satisfaction. A more effective approach would be to feed his answers... View Details
Keywords: by Jean Ayers
- April 2012
- Article
The Changing Ecology of Teams: New Directions for Teams Research
By: Ruth Wageman, Heidi K. Gardner and Mark Mortensen
The nature of collaboration has been changing at an accelerating pace, particularly in the last decade. Much of the published work in teams research, however, is still focused on the archetypal team that has well-defined membership, purposes, leadership, and standards... View Details
Keywords: Groups and Teams; Research; Change Management; Leadership; Standards; Performance Effectiveness; Theory; Civil Society or Community
Wageman, Ruth, Heidi K. Gardner, and Mark Mortensen. "The Changing Ecology of Teams: New Directions for Teams Research." Journal of Organizational Behavior 33, no. 3 (April 2012): 301–315.
- 27 Sep 2016
- First Look
September 27, 2016
plans and performance measurement systems to implement their strategy and explores the five organizational tensions that managers must resolve to ensure success: (1) balancing profit, growth, and control;... View Details
Keywords: Sean Silverthorne
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
health care has led her to study nurses, who, as direct care providers, are at the center of the web of supply chains of equipment, supplies, medications, and even physicians. Singer received a grant from the Agency for Healthcare Research and Quality to develop an... View Details
Keywords: by Paul Guttry
- June 2009 (Revised April 2011)
- Case
Cincinnati Children's Hospital Medical Center
By: Anita L. Tucker and Amy C. Edmondson
The case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common... View Details
Keywords: Change Management; Experience and Expertise; Leading Change; Measurement and Metrics; Service Delivery; Performance Improvement; Health Industry; Ohio
Tucker, Anita L., and Amy C. Edmondson. "Cincinnati Children's Hospital Medical Center." Harvard Business School Case 609-109, June 2009. (Revised April 2011.)
- August 2001
- Background Note
Work Methods Design: Note on Time Standards
By: H. Kent Bowen
Looks at production design. Helps students observe and work with procedures and consider cost reduction ideas using a view of methods improvement. View Details
- 23 May 2011
- Op-Ed
Leading and Lagging Countries in Contributing to a Sustainable Society
which corporate and investor behavior is changing. We did so by analyzing data from more than 2,000 companies in 23 countries, and then ranked those countries based on the degree of integration of corporate environmental and social View Details
Keywords: by Robert G. Eccles & George Serafeim
- 01 Mar 2009
- News
Where Are They Now?
financial measures of performance,” he says. “How do you design a performance measurement system that is both useful for monitoring purposes and motivates people to do the... View Details
- 03 Jun 2020
- Research & Ideas
Who Guarantees Your Workplace Is Safe for Return?
As we start to think about returning to work, shopping, and recreation, there is much talk about transformed workplaces and innovative social distancing designs. But how will companies, workers, and customers have confidence that these new View Details
- 12 May 2011
- Research & Ideas
The Difficult Transition from For-Profit to Nonprofit Boards
mission and whether we are doing it in a fiscally responsible fashion. Chapter Two deals with the complex multifaceted issue of mission definition and evaluation of its appropriateness. Chapter Three shows, in a series of examples, how organizations can go about View Details
Keywords: by Sean Silverthorne
- Web
VBHCD Initiative - Institute For Strategy And Competitiveness
Kaplan’s research, Executive Education teaching, and consulting focus on linking cost and performance management systems to strategy implementation. His current research focuses on two topics: measuring and... View Details
- 01 Sep 2015
- First Look
First Look -- September 1, 2015
Mandatory Nonfinancial Performance Measurement Beneficial? By: Gallani, Susanna, Takehisa Kajiwara, and Ranjani Krishnan Abstract—We use value of information theory and examine the effect of regulation... View Details
Keywords: Sean Silverthorne
- 01 Jun 2005
- News
Transforming the IRS
traditional services on the telephones and in local offices, and offered new electronic services for filing, paying, and information. Why did you change the way the IRS measures employee performance? View Details
- August 2009 (Revised October 2009)
- Case
Indian Railways: Building a Permanent Legacy?
By: Tarun Khanna, Aldo Musacchio and Rachna Tahilyani
Keywords: Government and Politics; Managerial Roles; Size; State Ownership; Performance; Transportation Industry; India
Khanna, Tarun, Aldo Musacchio, and Rachna Tahilyani. "Indian Railways: Building a Permanent Legacy?" Harvard Business School Case 710-008, August 2009. (Revised October 2009.)
- September 2017
- Teaching Note
The Productivity Decline: Demographics, Robots, or Globalization?
By: Laura Alfaro and Hayley Pallan
In the early 21st century, there was a noticeable trend of declining productivity growth. Despite the persistent decline in productivity growth, a consensus on its explanation had not been reached. Some of the debate focused on the technicalities of productivity... View Details
- 01 Jul 2019
- What Do You Think?
Are Super Stretch Goals Only for the Very Young?
Visionary Companies (New York: HarperBusiness, 1994), especially pp. 81-115. John Doerr, Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs (New York: Portfolio/Penguin, 2018). View Details
Keywords: by James Heskett
- 01 Jun 2000
- News
Books
www.mindedge.com. Performance Measurement & Control Systems for Implementing Strategy by Robert L. Simons (Prentice Hall) "This book is built around a number of tensions inherent in all business," declares... View Details
- 05 Sep 2012
- What Do You Think?
Will Business Management Save US Health Care?
the background? How will change be achieved? What could go wrong? Will management save US health care? What do you think? To Read More: Atul Gawande, Big Med, The New Yorker, August 13 & 20, 2012, pp. 52-63. Paul C. Weiler, Howard W. Hiatt, Joseph P. Newhouse,... View Details