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- All HBS Web
(2,581)
- People (3)
- News (249)
- Research (2,019)
- Events (13)
- Multimedia (4)
- Faculty Publications (964)
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- 11 Jan 2021
- Research & Ideas
Is A/B Testing Effective? Evidence from 35,000 Startups
Koning. Isolating the effects of A/B testing Using data available publicly through the website BuiltWith, the researchers identified companies that were up to eight years old that had installed A/B testing software. These tools enable... View Details
Keywords: by Kristen Senz
- 2023
- Working Paper
How Wicked Problems Drive Business Performance: A Review of the Academic Literature
By: Caroline Adelson, Charlotte Kuller, Cate Tompkins, Ellora Sarkar, Samantha Price and Marco Iansiti
Recent years have seen a rise in the number of businesses engaged in the pursuit of “purposeful” activities – that is, activities that engage with the broader community in ways that expand beyond the pursuit of shareholder value. Many of these activities involve... View Details
Adelson, Caroline, Charlotte Kuller, Cate Tompkins, Ellora Sarkar, Samantha Price, and Marco Iansiti. "How Wicked Problems Drive Business Performance: A Review of the Academic Literature." Harvard Business School Working Paper, No. 23-064, April 2023.
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
of capitalism, and it demonstrates the unsettling effects of the rise of the United States on European powers. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53430 2017 Measuring Entrepreneurial Businesses: Current... View Details
Keywords: Carmen Nobel
- 31 Mar 2022
- Op-Ed
Navigating the ‘Bermuda Triangle’ in Professional Services
easy. Small firms operate informally. Continuing an informal approach to management strains performance as a firm grows. Costs begin to increase and errors in operations and service delivery begin to cumulate. Formal systems and processes... View Details
Keywords: by Ashish Nanda
- 28 May 2008
- First Look
First Look: May 28, 2008
institutional theory, we hypothesize that ratings are particularly likely to spur responses from firms whose legitimacy is threatened—and thus are shamed—by these ratings. We extend existing theory by drawing on the strategic choice perspective to hypothesize that the... View Details
Keywords: Martha Lagace
- 19 Sep 2006
- First Look
First Look: September 19, 2006
channels will fuel a shift in consumption away from hits to a much larger number of lower-selling niche products. While the long-tail view predicts an increase in the heterogeneity of consumption patterns, the well-known superstar effect... View Details
Keywords: Sean Silverthorne
- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
concept," he says. "Its impact on profit can be measured and quantified." Heskett finds that as much as half of the difference in operating profit between organizations can be attributed to effective cultures. Why? "We... View Details
Keywords: by Sean Silverthorne
- 2007
- Article
Three Perspectives on Team Learning: Outcome Improvement, Task Mastery, and Group Process
By: Amy C. Edmondson, James R. Dillon and Kate Roloff
The emergence of a research literature on team learning has been driven by at least two factors. First, longstanding interest in what makes organizational work teams effective leads naturally to questions about how members of newly formed teams learn to work together... View Details
Keywords: Learning; Organizational Culture; Performance Improvement; Practice; Groups and Teams; Research; Adaptation; Cooperation
Edmondson, Amy C., James R. Dillon, and Kate Roloff. "Three Perspectives on Team Learning: Outcome Improvement, Task Mastery, and Group Process." Academy of Management Annals 1 (2007): 269–314.
- 30 Sep 2008
- First Look
First Look: September 30, 2008
benefit of increased labor is improved quality. The objective of this paper is to examine the effect of labor on profitability through its impact on quality. Since employees at retail stores perform both... View Details
Keywords: Martha Lagace
- 2012
- Article
Demand and Capacity Management in Air Transportation
This paper summarizes research trends and opportunities in the area of managing air transportation demand and capacity. Capacity constraints and resulting congestion and low schedule reliability currently impose large costs on airlines and their passengers. Significant... View Details
Keywords: Demand Management; Capacity Management; Mathematical Modeling; Congestion And Delays; Trends And Opportunities; Demand and Consumers; Air Transportation; Mathematical Methods; Performance Capacity; Air Transportation Industry
Barnhart, Cynthia, Douglas S. Fearing, Amedeo Odoni, and Vikrant Vaze. "Demand and Capacity Management in Air Transportation." EURO Journal on Transportation and Logistics 1, nos. 1-2 (2012): 135–155.
- 13 Jan 2020
- Research & Ideas
Do Private Equity Buyouts Get a Bad Rap?
private companies. The work had to be done by Census personnel to maintain the proper anonymity. Once the researchers had job and performance data on different companies, however, they also had to match them across time. “When one has a... View Details
- 21 Sep 2010
- First Look
First Look: September 21, 2010
Conflict: The Effects of Contract Structure Authors:Deepak Malhotra and Fabrice Lumineau Publication:Academy of Management Journal (in press) Abstract Leveraging a longitudinal dataset concerning 102 inter-firm disputes, we evaluate the... View Details
Keywords: Sean Silverthorne
- March 2014
- Teaching Note
Oral Rehydration Therapy
By: Nava Ashraf and Natalie Kindred
This Teaching Note accompanies the case "Oral Rehydration Therapy" (911-035). The case highlights the puzzlingly high rate of diarrhea-related child mortality in developing countries despite the existence of a simple, effective treatment: oral rehydration therapy... View Details
- 29 Nov 2021
- Research & Ideas
How Bonuses Get Employees to Choose Work Over Family
results are outlined in a May article published in Organizational Behavior and Human Decision Processes called Are They Useful? The Effects of Performance Incentives on the Prioritization of Work Versus... View Details
Keywords: by Rachel Kim Raczka
- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
light of new external circumstances, data collected about the performance of the existing strategy, and new suggestions from employees throughout the organization. Being willing to welcome and subject existing business strategies to... View Details
Keywords: by Martha Lagace
- April 2019
- Article
Incentives for Public Goods Inside Organizations: Field Experimental Evidence
By: Andrea Blasco, Olivia S. Jung, Karim R. Lakhani and Michael Menietti
Understanding why employees go the extra mile at work is a key problem for many organizations. We conduct a field experiment at a medical organization to study motivations for employees to submit project proposals for organizational improvement. In total, we analyze... View Details
Keywords: Field Experiment; Innovation; Contest; Incentives; Free-rider Problem; Healthcare Organizations; Employees; Motivation and Incentives; Innovation and Invention; Organizations; Performance Improvement; Perspective
Blasco, Andrea, Olivia S. Jung, Karim R. Lakhani, and Michael Menietti. "Incentives for Public Goods Inside Organizations: Field Experimental Evidence." Journal of Economic Behavior & Organization 160 (April 2019): 214–229.
- 21 Aug 2000
- Research & Ideas
Inside the OR: Disrupted Routines and New Technologies
What Is Mics? Minimally invasive cardiac surgery (MICS) is performed by accessing the heart through incisions made between the ribs and employing a balloon device that is threaded into the heart through a vein to serve as an internal... View Details
Keywords: by Hilah Geer
- October 1992 (Revised December 1992)
- Case
American Connector Company (A)
By: Gary P. Pisano
American Connector Co. is forced to reexamine operations at its Sunnyvale plant when a Japanese competitor announces plans to build an "ultimate" plant in the United States. Case examines issues related to benchmarking a competitor's manufacturing capabilities and... View Details
Keywords: Production; Infrastructure; Competitive Strategy; Global Strategy; Policy; Strategic Planning; Performance Productivity; Management Analysis, Tools, and Techniques; Performance Effectiveness; Sunnyvale; Japan
Pisano, Gary P. "American Connector Company (A)." Harvard Business School Case 693-035, October 1992. (Revised December 1992.)
- 21 Sep 2020
- Research & Ideas
Are You Sabotaging Your Own Company?
leaders who create arcane and tedious processes can kill employee morale and cripple company performance just as quickly as an adversary who pours sand into the gas tank of a company vehicle, Thomke writes in the MIT Sloan Management... View Details
Keywords: by Dina Gerdeman
- April 2011
- Case
Designs by Kate: The Power of Direct Sales
By: John A. Deighton and Sarah Abbott
The sales representatives at Designs by Kate (DBK) sell private label jewelry at hosted parties and through online social media channels. They are also responsible for recruiting, training, and managing new sales reps. CEO and founder Kate Creevey designed the... View Details
Keywords: Direct Sales; Consumer Marketing; Marketing Management; Personal Selling; Sales Compensation; Sales Organization; Motivation and Incentives; Marketing Strategy; Salesforce Management; Performance; Compensation and Benefits; Apparel and Accessories Industry
Deighton, John A., and Sarah Abbott. "Designs by Kate: The Power of Direct Sales." Harvard Business School Brief Case 114-284, April 2011.