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- All HBS Web
(1,982)
- People (3)
- News (335)
- Research (1,347)
- Events (15)
- Multimedia (43)
- Faculty Publications (819)
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- September 2017
- Article
The Belief in a Favorable Future
By: Todd Rogers, Don A. Moore and Michael I. Norton
People believe that future others’ preferences and beliefs will change to align with their own. People holding a particular view (e.g., support of President Trump) are more likely to believe that future others will share their view than to believe that future others... View Details
Keywords: Social Cognition; Judgment; Prediction; Forecasting; False Consensus; Donation; Open Data; Open Materials; Preregistered; Forecasting and Prediction; Perception; Values and Beliefs; Behavior
Rogers, Todd, Don A. Moore, and Michael I. Norton. "The Belief in a Favorable Future." Psychological Science 28, no. 9 (September 2017): 1290–1301.
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
delivery had almost entirely been overlooked. Before being able to generate revenue through the call center, institutions have to fully understand and be able to implement superior customer service." "Each service interaction forms the basis View Details
- March 2023 (Revised May 2023)
- Case
OneTen at Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (A)
By: Linda A. Hill and Lydia Begag
It was December 10, 2020, and Ed Bastian, the Chief Executive Officer (CEO) of Delta Air Lines (Delta), had just finished a meeting with Joanne Smith, Executive Vice President and Chief People Officer, and Keyra Lynn Johnson, the Chief Diversity and Inclusion Officer.... View Details
Keywords: Recruitment; Training; Race; Equality and Inequality; Corporate Social Responsibility and Impact; Job Design and Levels; Air Transportation Industry; United States
Hill, Linda A., and Lydia Begag. "OneTen at Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (A)." Harvard Business School Case 423-072, March 2023. (Revised May 2023.)
- 05 May 2011
- Research & Ideas
How ‘Political Voice’ Empowers the Powerless
where the village head was a woman, were much likely to say the police acted efficiently and the case was solved," says Iyer. In another survey that looked at people's perceptions of the police,... View Details
Keywords: by Maggie Starvish
- 04 Sep 2019
- Research & Ideas
'I Know Why You Voted for Trump' and Other Motivation Misperceptions
people’s decisions, our false perceptions can also distort our opinions about others in general. In this case, the more important Clinton voters thought immigration policy was to Trump voters, the more negatively they viewed Trump voters... View Details
Keywords: by Dina Gerdeman
- 15 Oct 2024
- Research & Ideas
We Have Better Ways to Break Habits Than Willpower. Why Don't We Use Them?
strategies—external aids like Internet blockers, nicotine patches, and swear jars. At the same time, studies show that few people use these supportive strategies. Why? “We know these kinds of strategies are helpful, and we know they tend... View Details
Keywords: by Michael Blanding
- 10 Apr 2012
- First Look
First Look: April 10
Perceptions about Member Expertise Authors:Heidi K. Gardner and Lisa Kwan Abstract Why do some teams fail to convert members' knowledge into valued outcomes? We propose that members' differing perceptions... View Details
Keywords: Carmen Nobel
- 10 Mar 2008
- Research & Ideas
Encouraging Entrepreneurs: Lessons for Government Policy
It's common wisdom: When it comes to starting a new business, it matters who you know and how much money you have. But research into the inspiration and success of entrepreneurs has not delved very deeply into why this is so. Does it... View Details
Keywords: by Julia Hanna
- 21 Jul 2006
- Op-Ed
Enron Jury Sent the Right Message
actually unlawful. They exemplify what Owen Young was talking about almost eighty years ago. The jury decided, however, that the exquisite legal arguments surrounding these and similar transactions were secondary to their perception View Details
Keywords: by Malcolm S. Salter
- Fall 2021
- Article
Job-Hopping Toward Equity: Changing Employers Can Help Narrow the Gender Gap in Executive Compensation
By: Boris Groysberg, Paul M. Healy and Eric Lin
Changing employers has been linked to larger pay increases for executives and managers. Although survey-based studies suggest that men gain more than women, an analysis of more than 2,000 job moves found that executive women are commanding bigger increases than men... View Details
Groysberg, Boris, Paul M. Healy, and Eric Lin. "Job-Hopping Toward Equity: Changing Employers Can Help Narrow the Gender Gap in Executive Compensation." MIT Sloan Management Review 63, no. 1 (Fall 2021).
- 07 Nov 2006
- First Look
First Look: November 7, 2006
industrial lobbies in Germany (and the world), engaged in social politics, and harnessed the local artistic community to beautify their products and transform their advertising to combat the (then) widespread perception View Details
Keywords: Sean Silverthorne
- December 2008 (Revised October 2009)
- Case
Wal-Mart Stores in 2003 (Abridged Version)
Examines Wal-Mart's development over three decades and provides financial and descriptive detail of its domestic operations. In 2003, Wal-Mart's Supercenter business has surpassed its domestic business as the largest generator of revenues. Its international operation... View Details
Keywords: Equality and Inequality; Business Growth and Maturation; Competitive Advantage; Labor Unions; Operations; Global Strategy; Problems and Challenges; Gender; Retail Industry; United States
Cespedes, Frank V. "Wal-Mart Stores in 2003 (Abridged Version)." Harvard Business School Case 709-423, December 2008. (Revised October 2009.)
- 2016
- Working Paper
Henry Kissinger: Negotiating Black Majority Rule in Southern Africa
By: James K. Sebenius, R. Nicholas Burns, Robert H. Mnookin and L. Alexander Green
In 1976, United States Secretary of State Henry A. Kissinger conducted a series of intricate, multiparty negotiations in Southern Africa to persuade white Rhodesian leader Ian Smith to accede to black majority rule. Conducted near the end of President Gerald Ford’s... View Details
Keywords: Equality and Inequality; Negotiation Process; Race; Negotiation Participants; Negotiation Deal; Government and Politics; Africa; United States
Sebenius, James K., R. Nicholas Burns, Robert H. Mnookin, and L. Alexander Green. "Henry Kissinger: Negotiating Black Majority Rule in Southern Africa." Harvard Business School Working Paper, No. 17-051, December 2016.
- January 4, 2020
- Article
The 10 Commitments Companies Must Make to Advance Racial Justice
By: Mark R. Kramer
In the wake of George Floyd’s tragic death in Minneapolis, major corporations have been voicing their support for racial justice in the United States. But we are way past the point when words alone suffice. Actions are needed. Corporations can and should make 10... View Details
Keywords: Racial Justice; Racial Equity; Race; Equality and Inequality; Corporate Social Responsibility and Impact
Kramer, Mark R. "The 10 Commitments Companies Must Make to Advance Racial Justice." Harvard Business Review (website) (January 4, 2020).
- April 2021 (Revised April 2022)
- Case
OneTen: One Million Opportunities in Ten Years
By: V. Kasturi Rangan and Courtney Han
In the wake of George Floyd's killing in May 2020, and widespread protests for social justice in the United States, OneTen was formed by a coalition of 40 large companies to provide one million jobs for African-Americans in 10 years. The case describes the background... View Details
Keywords: Labor Market; COVID-19 Pandemic; Diversity; Race; Jobs and Positions; Opportunities; Social Issues; Employment; Equality and Inequality; Equity; United States
Rangan, V. Kasturi, and Courtney Han. "OneTen: One Million Opportunities in Ten Years." Harvard Business School Case 521-093, April 2021. (Revised April 2022.)
- 30 Jan 2018
- First Look
January 30, 2018
feelings of life satisfaction, we explore when, how, and why time and money impact peoples’ anticipated, momentary, and lasting happiness. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53781 November 2017 Journal View Details
Keywords: Sean Silverthorne
- Forthcoming
- Article
Boomerasking: Answering Your Own Questions
By: Alison Wood Brooks and Michael Yeomans
Humans spend much of their lives in conversation, where they tend to hold many simultaneous motives. We examine two fundamental desires: to be responsive to a partner and to disclose about oneself. We introduce one pervasive way people attempt to reconcile these... View Details
Brooks, Alison Wood, and Michael Yeomans. "Boomerasking: Answering Your Own Questions." Journal of Experimental Psychology: General (forthcoming). (Pre-published online January 9, 2025.)
- 08 Jan 2019
- First Look
New Research and Ideas, January 8, 2019
far from ideal. Past efforts to impact perceptions of Israel, spearheaded by the Ministry of Foreign Affairs as well as various Jewish organizations, were mainly aimed at... View Details
Keywords: Dina Gerdeman
- 2023
- Chapter
Market Design Under Weak Institutions
By: Benjamin N. Roth
As market designers begin to address economic inequality, we will necessarily also
begin to engage marginalized populations who have so far not been served well by the
markets in which they participate. We will need new market designs for participants who
may not... View Details
Roth, Benjamin N. "Market Design Under Weak Institutions." In More Equal by Design: Economic Design Responses to Inequality, edited by Scott Duke Kominers and Alex Teytelboym. Oxford University Press, forthcoming.
- 30 Sep 2019
- Book
Book Excerpt: Why a Volume on Race, Work, and Leadership
senior leadership positions, the most frequently adopted strategy is to remain silent about race or other issues of inequality or injustice in order to avoid being labeled as an agitator (Cose, 2011). Nearly... View Details