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  • July 2007 (Revised January 2008)
  • Case

Turnaround at the Veterans Health Administration (A)

By: Amy C. Edmondson, Brian R. Golden and Gary J. Young
Investigates the challenges that Dr. Kenneth W. Kizer confronted in seeking to create organizational change at the largest integrated health care system in North America, the Veterans Health Administration (VHA). Kizer was appointed as the Under Secretary of Health, to... View Details
Keywords: Problems and Challenges; Organizational Change and Adaptation; Transformation; Leadership; Consolidation; Health Care and Treatment; Service Delivery; Health Industry; Public Administration Industry; North and Central America
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  • 24 Feb 2011
  • Research & Ideas

What’s Government’s Role in Regulating Home Purchase Financing?

all, if the government charges the right price for bearing the credit risk of its guarantee, the effect on mortgage rates is likely to be small. Second, the government guarantee proposals that involve private financial firms are likely to... View Details
Keywords: by Sean Silverthorne; Financial Services
  • Article

Are Self-service Customers Satisfied or Stuck?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
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  • Web

Strategy Execution Online Course | HBS Online

Participant Prepare for a managerial role and position yourself for advancement by learning how to effectively implement strategy. "What I found most valuable were the methods and tools, which were useful and practical. I’ve already... View Details
  • 26 Mar 2018
  • Research & Ideas

To Motivate Employees, Give an Unexpected Bonus (or Penalty)

don’t like that worker, so you are biased consciously or unconsciously against him,” says Gallani. Whether or not that bias exists, humans’ natural tendency to look for someone else to blame often makes employees believe that bias exists. Gallani and Cai decided to... View Details
Keywords: by Michael Blanding; Manufacturing
  • 10 Jan 2022
  • Research & Ideas

How to Get Companies to Make Investments That Benefit Everyone

talk less about how we can encourage positive spillovers." Creating virtuous cycles like FOSS involves rewiring existing market inefficiencies, which produce too many negative side effects and too few positive ones, Nagle says. It’s an... View Details
Keywords: by Lane Lambert
  • 27 May 2009
  • First Look

First Look: May 27, 2009

particularly within a tenth of a mile, of a house lowers the price at which it is sold. Our preferred estimate of this effect is that a foreclosure at a distance of 0.05 miles lowers the price of a house by about 1%. Download the paper... View Details
Keywords: Martha Lagace
  • 15 Sep 2015
  • First Look

September 15, 2015

Operations Management Analytics for an Online Retailer: Demand Forecasting and Price Optimization By: Ferreira, Kris J., Bin Hong Alex Lee, and David Simchi-Levi Abstract—We present our work with an online retailer, Rue La La, as an... View Details
Keywords: Sean Silverthorne
  • 03 Dec 2020
  • Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

and layoffs. Questions that CEOs raised with us included: “What are best practices for digital terminations?” and “If the economy worsens and you have to consider reducing payroll, what’s the most effective way?” As we look ahead to what... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 05 Sep 2017
  • First Look

First Look at New Research and Ideas, September 5, 2017

forthcoming Journal of Financial Economics The Effects of Media Slant on Firm Behavior By: Baloria, Vishal P., and Jonas Heese Abstract—The media can impose reputational costs on firms because of its important role as an information... View Details
Keywords: Sean Silverthorne
  • 04 Feb 2002
  • Research & Ideas

How a Juicy Brand Came Back to Life

unfolds. An Endearing Artlessness Some brands just want to have fun, and from birth Snapple was one of them. Operating from the back of his parents' pickle store in Queens, Arnie Greenberg and his friends Leonard Marsh and Hyman Golden... View Details
Keywords: by John Deighton; Food & Beverage
  • Web

K–12 Education | Social Enterprise | Harvard Business School

and sustain high-performing K–12 public school districts in the United States. These efforts have resulted in more than 30 case studies focused on adapting and applying management concepts within urban school systems to drive improved performance and on using... View Details
  • 2009
  • Working Paper

Virtual Team Learning: Reflecting and Acting, Alone or With Others

By: Deborah L. Soule and Lynda M. Applegate
This paper examines virtual team learning in new product development situations. New product development activities manifest novelty, uncertainty and complexity, presenting an extreme need for learning in the course of the work. We present data from an exploratory... View Details
Keywords: Competency and Skills; Learning; Knowledge Acquisition; Knowledge Use and Leverage; Product Development; Groups and Teams; Behavior
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  • 17 Aug 2021
  • Op-Ed

Dispensing Justice: The Case for Legalizing Cannabis Nationally

Insurance Corporation—if they participate in a federal offense. Because cannabis businesses operate in a penumbra of selective state legitimacy, but face federal illegitimacy, banks are extremely chary about extending capital to them.... View Details
Keywords: by Ashish Nanda and Tabatha Robinson
  • 01 Sep 2003
  • News

Larry Murphy

a $1.5 billion operation — as chief strategic officer. Responsible for strategy, acquisitions, business development, and the Disney brand on a global basis, Murphy helped grow the firm to a $60 billion enterprise by the time he and the... View Details
Keywords: Garry Emmons; Accommodation; Hospitality
  • 26 Jul 2016
  • First Look

July 26, 2016

virtually every county and industry in the United States. We study the impact of this reform on county-sector employment growth over the subsequent three years. Despite firms being paid just 15 days sooner, we find payroll increased 10 cents for each accelerated... View Details
Keywords: Sean Silverthorne
  • 17 Jan 2019
  • Blog Post

MBA Curriculum Spotlight: Short Intensive Programs (SIPs)

first-hand what it’s like to work on a startup, which should help them assess career fit.  How to Talk Gooder in Business and Life  This SIP focuses on a pervasive, unavoidable, and profoundly important part of the human experience: conversation. Humans have to... View Details
  • 2010
  • Book

The Comingled Code: Open Source and Economic Development

By: Josh Lerner and Mark Schankerman
Discussions of the economic impact of open source software often generate more heat than light. Advocates passionately assert the benefits of open source, while critics decry its effects. Missing from the debate is rigorous economic analysis and systematic... View Details
Keywords: Development Economics; Economic Growth; Policy; Government and Politics; Open Source Distribution; Software
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  • 01 Jun 2024
  • News

Competing in the Age of AI

to control it—is constantly improving, but AI will never solve all problems. And among those who are realistic about AI’s future potential, Lakhani often finds they misunderstand how to effectively implement the technology in a business.... View Details
Keywords: April White
  • 01 Jan 2013
  • News

Joanna M. Jacobson, MBA 1987

throughout Jacobson's life. At the University of Pennsylvania, Jacobson studied international relations with a specialization in China. After college, she worked in operations at Greenwich Associates and was soon promoted to run the... View Details
Keywords: Susan Young