Group Effectiveness - Publications - Faculty & Research

02 Jan 2013
What Do You Think?

Should We Rethink the Promise of Teams?

identify and encourage introverts I wonder if Einstein's creative unconventional thinking was suppressed what the world would have lost." Most respondents offered advice for insuring the effective use of teams. Much of it concerned team... View Details

Keywords: by James Heskett

23 Mar 2003
Research & Ideas

Putting the Project Puzzle Together

simultaneously hit a particular organizational unit and require so much change that the unit is effectively paralyzed into inactivity. The portfolio approach forces all of these projects from different parts of the organization to be... View Details

Keywords: by Martha Lagace

14 May 2007
Research & Ideas

The Key to Managing Stars? Think Team

that despite their talent, knowledge, experience, and reputation, who they work with really matters for sustaining top performance," say the authors. The article, "The Effects of Colleague Quality on Top Performance: The Case of... View Details

Keywords: by Martha Lagace

07 Apr 2014
Research & Ideas

Negotiation and All That Jazz

former Yugoslavia—explicitly likened negotiation to jazz. "It's improvisation on a theme," he observed. "You know where you want to go, but you don't know how to get there. It's not linear." The great trumpeter Wynton Marsalis made the same connection. "The real power... View Details

Keywords: by Michael Blanding

24 Feb 2022
Other Presentation

The Fearless ICU

By: Amy C. Edmondson

The last 24 months have pushed ICU teams around the world to their limits. As we move forward, we need to heal and rebuild our critical care teams. Healthcare more than ever will require ICU teams to perform at the highest levels and to continuously innovate to deliver... View Details

Keywords: Psychological Safety; Teams; Critical Care; Health Care and Treatment; Groups and Teams; Performance Effectiveness

Citation

1 Jan 2021
Interview

Encore Teams That Succeed with Amy Edmondson

By: Amy C. Edmondson and Wanda Wallace

Teams in which people are not afraid to speak up, to challenge, to risk saying a wild idea are teams with the best performance. Google has found that psychological safety is a key component of their best teams. Yet, people are afraid of causing trouble, looking... View Details

Keywords: Psychological Safety; Organizational Culture; Trust; Groups and Teams; Performance Effectiveness

Citation

27 Jan 2014
Research & Ideas

Family CEOs Spend Less Time at Work

percent increase in firm productivity annually and a .1 percent increase in sales growth over a five-year window. And while the study considered the possibility that some CEOs might work more efficiently than others, "we didn't find any evidence that family CEOs were... View Details

Keywords: by Carmen Nobel

13 Jan 2016
Research & Ideas

The Problem with Productivity of Multi-Ethnic Teams

influenced voters’ decision to register. Pons and co-researchers Benjamin Marx and Tavneet Suri—both of the Massachusetts Institute of Technology—focused on Kibera, the largest slum in Africa, where 30 ethnic groups live side by side, and... View Details

Keywords: by Michael Blanding

05 Sep 2012
What Do You Think?

Will Business Management Save US Health Care?

Wittenberg put it, " management will never fix the health care system (it) can promote standardization and mass production (but) the actions of individual managers will have no effect on the overall system," one that as Barry... View Details

Keywords: by Jim Heskett; Health

27 Jul 2009
Research & Ideas

Social Network Marketing: What Works?

purchases of other members. Middle-status members (40 percent of the users) are moderately connected and show a strong and positive effect due to friends' purchases. In other words, this group shows strong... View Details

Keywords: by Sarah Jane Gilbert; Advertising; Publishing; Retail

28 Nov 2011
Research & Ideas

Rethinking the Fairness of Organ Transplants

distribution of recipients across different groups by age, race, diagnosis, and blood type. "This gives policymakers the ability to focus on what's important and relevant," he adds. "Right now, they focus more on what the... View Details

Keywords: by Dennis Fisher; Health

11 Oct 2004
Research & Ideas

Four Ways to Create Lasting Change

launches a major new program. Yet, when the organization did not redefine employee roles, responsibilities, and rewards, nor alter many core systems and procedures, individual and group behaviors at Alpha returned to the way they... View Details

Keywords: by Martha Lagace

07 Mar 2007
Research & Ideas

How Do You Value a “Free” Customer?

this value and is related to research being done by colleague Andrei Hagiu and others into the dynamics of multi-sided markets: platforms that serve two or more distinct groups of customers who value each other's participation. Just how... View Details

Keywords: by Sarah Jane Gilbert; Web Services

28 Nov 2012
What Do You Think?

Should Pay-for-Performance Compensation be Replaced?

went even further, commenting that "When you try to institutionalize pay-for-performance you actually ruin the concept." (In fact, there is some evidence that performance pay that is not institutionalized may often be more View Details

Keywords: by James Heskett

February 2003
Background Note

Identity Issues in Teams

By: Jeffrey T. Polzer and Hillary Anger Elfenbein

This note explains how identity dynamics underlie many of the observable interpersonal problems that team members encounter, ranging from lack of participation and low involvement to misunderstandings and dysfunctional emotional conflict. It provides a framework for... View Details

Keywords: Framework; Managerial Roles; Outcome or Result; Performance Effectiveness; Groups and Teams; Conflict and Resolution; Emotions; Identity

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21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

Why? Because his answers went straight to a central repository where they were aggregated with other customers' responses and used to measure overall market—not customer—satisfaction. A more effective approach would be to feed his answers... View Details

Keywords: by Jean Ayers

August 2012
Article

Dynamically Integrating Knowledge in Teams: A Resource-based View of Team Performance

By: H. K. Gardner, F. Gino and B. Staats

In knowledge-based environments, teams must develop a systematic approach to integrating knowledge resources throughout the course of projects in order to perform effectively. Yet, many teams fail to do so. Drawing on the resource-based view of the firm, we examine how... View Details

Keywords: Groups and Teams; Projects; Performance Effectiveness; Knowledge Sharing; Employees; Theory; Framework; Management Practices and Processes; Research

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April 2012
Article

The Changing Ecology of Teams: New Directions for Teams Research

By: Ruth Wageman, Heidi K. Gardner and Mark Mortensen

The nature of collaboration has been changing at an accelerating pace, particularly in the last decade. Much of the published work in teams research, however, is still focused on the archetypal team that has well-defined membership, purposes, leadership, and standards... View Details

Keywords: Groups and Teams; Research; Change Management; Leadership; Standards; Performance Effectiveness; Theory; Civil Society or Community

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June 2018 (Revised June 2018)
Teaching Note

Blake Sports Apparel and Switch Activewear: Bringing the Executive Team Together

By: Boris Groysberg, Tricia Gregg and Katherine Connolly Baden

Teaching Note for HBS No. 417-048. View Details

Keywords: Management Teams; Groups and Teams; Performance Effectiveness; Problems and Challenges; Behavior; Communication; Cooperation; Decision Making; Leadership

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February 2008
Case

Moët Hennessy España

By: Tiziana Casciaro, Vincent Dessain and Elena Corsi

Since being appointed CEO of Moët Hennessy España (MHE), the Spanish subsidiary of the wine & spirits business of Louis Vuitton Moet Hennessy (LVMH), the world's leading luxury products group, Ramiro Otano had overseen a spectacularly successful run at the company by... View Details

Keywords: Interpersonal Communication; Growth and Development Strategy; Management Practices and Processes; Organizational Culture; Performance Effectiveness; Groups and Teams; Food and Beverage Industry; Spain

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