Publications

June 1992 (Revised May 1996)
Case

Xerox Corp.: Leadership Through Quality (C)

Reveals the course of action that Xerox took after discovering that its Leadership Through Quality program had not met all expectations. Reinforces the message that change is an ongoing and continuous effort, and that companies never achieve all of their change goals. View Details

Keywords: Organizational Change and Adaptation; Quality; Electronics Industry; Electronics Industry

March 1991 (Revised July 1993)
Case

Kyocera Corp.

By: John P. Kotter

Examines the three factors critical to this company's remarkable success in the high tech field. The first factor is the founder, Dr. Inamori's powerful leadership. The second is the strong corporate culture or philosophy of the firm. The third element in Kyocera's... View Details

Keywords: Customer Relationship Management; Information Infrastructure; Leadership Style; Management Systems; Management Style; Organizational Culture; Practice; Profit; Planning; Electronics Industry; Electronics Industry

April 1987
Case

Bob Galvin and Motorola, Inc. (C)

Describes the implementation of the "organization effectiveness" process which was designed to make major changes in two major divisions at Motorola. The reactions and actions of each division are described in some detail, as well as the initial results. View Details

Keywords: Business Divisions; Business Processes; Electronics Industry; Electronics Industry

June 1991 (Revised December 1995)
Teaching Note

Cooper Industries' Corporate Strategy (A) and (B), Teaching Note

By: David J. Collis

Teaching Note for (9-391-095) and (9-795-154). View Details

Keywords: Electronics Industry; Electronics Industry

Having grown up in his father’s photography products firm, Haloid Company, Wilson knew the business well enough to spot the need for Haloid to find a new technology in which to invest. He found such a venture in Chester Carlson’s electric photography process, which... View Details

Keywords: Computers & Electronics

Joseph D. Brenner

Brenner led AMP’s rapid growth as the world’s largest electrical device manufacturer while generating exceptional financial returns. Every year during his tenure, AMP was ranked as one of the Top 50 companies in terms of market value growth and performance. View Details

Keywords: Computers & Electronics

Theodore W. Waitt

Waitt built one of the most successful computer manufacturers and sellers in the US. Along with Dell, Gateway became a pioneering force in using direct mail and the Internet to sell personal computers. Though Gateway has often lagged the performance of Dell, it was the... View Details

Keywords: Computers & Electronics

Thomas M. Siebel

Siebel founded his firm in 1993 as a provider of sales force automation systems. Though his firm quickly became a major player in sales force automation, Siebel Systems achieved tremendous growth when its software was applied to customer service functions. In many... View Details

Keywords: Computers & Electronics

William C. Norris

An electrical engineer by trade, Norris pioneered Control Data Corporation (CDC) into a leading mainframe computer maker, giving IBM heavy competition during the 1970s and 1980s. Norris was also a great philanthropist, building CDC factories in depressed neighborhoods... View Details

Keywords: Computers & Electronics

Steven P. Jobs

Jobs was a pioneer in the personal computer industry. He was instrumental in bringing computers to the masses – spawning a multi-million dollar industry. Apple’s attractive, small and inexpensive computers were an instant success. View Details

Keywords: Computers & Electronics

Patrick E. Haggerty

Haggerty led Texas Instruments into the manufacture of transistors - the first to make them cheaply enough to be commercially viable. During Haggerty’s tenure, the company expanded its overseas market (47 manufacturing plants in 19 countries), focused on new product... View Details

Keywords: Computers & Electronics

Louis V. Gerstner, Jr.

Under pressure to break-up IBM, Gerstner instead went against the tide of expectation and kept IBM in one piece. He went on to make IBM more competitive by announcing downsizing and a new vision for the company called network computing/e-business. During the period of... View Details

Keywords: Computers & Electronics

John T. Chambers

Chambers grew Cisco from a company with $1.2 billion in sales to $10 billion in sales by 1998. Chambers has grown Cisco through both acquisitions and internal development. He capitalized on the data-intensive internet revolution and generated exceptional stock... View Details

Keywords: Computers & Electronics

June 2013
Supplement

Wayne Ferrari: iAutomation at a Crossroads (Video Supplement)

This is the Video Supplement for Wayne Ferrari: I Automation at a Crossroads (HBS Case #813120). View Details

Keywords: Entrepreneurs; Private Equity Exit; Pricing; Pricing Policies; Pricing Strategy; Pricing Structure; Distribution; Channels Of Distribution; Acquisitions; Integration; Growth; Salesforce Management; Price; Private Equity; Electronics Industry; Electronics Industry; Electronics Industry; United States

May 2006 (Revised November 2006)
Case

DVD War

By: David B. Yoffie and Michael Slind

In 2006, the DVD was the most popular storage medium in the entertainment and computer industries. The development of high-definition (HD) technology created a need for a format with greater storage capacity. Instead of agreeing on a single standard for a new HD disc,... View Details

Keywords: Disruption; Entertainment; Business History; Intellectual Property; Product; Competition; Technology Adoption; Electronics Industry; Electronics Industry

March 1989
Case

Philips In-Car Entertainment (B)

By: F. Warren McFarlan and H. Jeff Smith

Keywords: Electronics Industry; Electronics Industry

Find at Harvard

October 1988
Case

Digital Communications, Inc.: Encoder Device Division

Explores the issues surrounding the determination of the product cost of a subassembly in a firm that has never had to determine subassembly costs. Asks students to change the cost system by adding allocation bases and developing a step-down allocation process. View Details

Keywords: Cost Accounting; Resource Allocation; Electronics Industry; Electronics Industry; Electronics Industry