Publications

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  • 1995
  • Book

Concurrent Marketing: Integrating Product, Sales, and Service

By: Frank V. Cespedes
Keywords: Marketing; Product; Sales; Service Delivery
Related
  • 11 Oct 2016
  • Blog Post

Why We Recruit: HelloFresh

OrganizationAmna Belhedi, Global HR Business Partner at HelloFresh Describe your organization in three to five sentences.HelloFresh is the global leading meal kit delivery service. We aim to revolutionize the way people eat by making it... View Details
Keywords: Consumer Products / Retail
  • Web

Partners - Managing the Future of Work

professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned... View Details
  • 01 Dec 2020
  • News

Digital Health Care: Empowering Consumers

See more from the online-only December Alumni Bulletin Impact section’s exploration of how the digital revolution has improved health care delivery and discovery. Digital Transformation of Health Care See more from the online-only... View Details
Keywords: April White
  • Web

AllWorld Network - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network AllWorld Network AllWorld Network... View Details
  • Web

Litsa Kapsalis | MBA

Litsa Kapsalis Bioengineering (AB/SM) Pforzheimer 2024 Cohort 6 The rapid development of revolutionary breakthroughs in the translational life sciences and biotechnology promise to transform healthcare delivery and conquer previously... View Details
  • Article

Can Big-Box Retailers Provide Local Health Care?

By: Robert S. Huckman
National retailers, most notably Walmart and Best Buy, are making big bets on their ability to fill this need for local health care. At first glance, these moves are a bit surprising given that these companies have not traditionally been focused on health care... View Details
Keywords: Health Care and Treatment; Service Delivery; Local Range; Retail Industry; Health Industry
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  • 2016
  • Working Paper

Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals

By: Hummy Song, Robert S. Huckman and Jason R. Barro
We consider the impact of cohort turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we examine the impact of the... View Details
Keywords: Health Care; Health Care Operations; Hospitals; Productivity; Empirical Operations; Service Delivery; Training; Performance Productivity; Health Care and Treatment; Health Industry; United States
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  • Article

Team Scaffolds: How Mesolevel Structures Enable Role-based Coordination in Temporary Groups

By: M. Valentine and A. C. Edmondson
This paper shows how meso-level structures support effective coordination in temporary groups. Prior research on coordination in temporary groups describes how roles encode individual responsibilities so that coordination between relative strangers is possible. We... View Details
Keywords: Fluid Personnel; Team Scaffolds; Team Effectiveness; Role-based Coordination; Multi-method; Service Delivery; Organizational Structure; Groups and Teams; Performance Efficiency
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  • March 2009
  • Teaching Note

elBulli: The Taste of Innovation (TN)

By: Michael I. Norton, Julian Villanueva and Luc Wathieu
Teaching Note for [509015]. View Details
Keywords: Innovation and Invention; Growth and Development; Success; Service Delivery; Service Industry
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  • February 1999 (Revised November 1999)
  • Case

HealthPartners

By: Richard M.J. Bohmer and Nancy Dean Beaulieu
Presents the efforts by HealthPartners to create competition among health care providers in Minnesota on the basis of both quality and price. Also provides some insight into the strategies for changing physician behavior. View Details
Keywords: Health Care and Treatment; Service Delivery; Behavior; Competition; Health Industry; Minnesota
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  • August 1994 (Revised January 1999)
  • Case

Taco Bell Corporation (Abridged Update)

By: James L. Heskett
Taco Bell's management has developed plans to establish 100,000 points of service for its fast food business. Clearly, this will require significantly different approaches to management and organization. View Details
Keywords: Business Plan; Growth and Development Strategy; Service Delivery; Organizations; Food and Beverage Industry
Related
  • 26 Mar 2014
  • News

Renting Harvard MBAs to Big Biz, HourlyNerd Raises $4M

Keywords: Rob Biederman
  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

were being carefully monitored and measured. Design and production problems should be worked out off-line, in a lab setting without customers, before the service delivery is tested in a live environment. —Stefan Thomke To select and... View Details
Keywords: by Stefan Thomke; Banking; Financial Services
  • Profile

Blake Landro

company.” There, Blake focused on the intersection of technology and the delivery of marketing messages. “The experience taught me the importance of being able to articulate value to your customers,” says Blake. Like many MBA candidates,... View Details
  • June 2017
  • Article

A Systematic Approach to Discussing Active Surveillance with Patients with Low-risk Prostate Cancer

By: Behfar Ehdaie, Melissa Assel, Nicole Benfante, Deepak Malhotra and Andrew Vickers
A systematic approach to counseling—using appropriate framing techniques derived from principles studied by negotiation scholars—can be taught to physicians in a one-hour lecture. We found evidence that even this minimal intervention can decrease overtreatment of... View Details
Keywords: Health Care and Treatment; Health Disorders; Service Delivery; Negotiation; Health Industry
Related
  • 20 Sep 2021
  • Research & Ideas

How Much Is Freedom Worth? For Gig Workers, a Lot.

drivers would likely quit dashing; the researchers estimate that a strict assignment to the most frequently worked delivery shifts would result in more than 30 percent of drivers leaving DoorDash entirely. Understanding dashers and their... View Details
Keywords: by Lane Lambert; Technology
  • 18 Oct 2021
  • Blog Post

How Much is Freedom Worth? For Gig Workers, a Lot.

drivers would likely quit dashing; the researchers estimate that a strict assignment to the most frequently worked delivery shifts would result in more than 30 percent of drivers leaving DoorDash entirely. Understanding dashers and their... View Details
Keywords: Consumer Products
  • Web

Find Books, Articles, & More | Baker Library

with HBS Exceptions may apply. Please consult library staff ahead of time for assistance. Harvard Library Proxy Access Form Faculty Book Delivery Faculty may opt-in to have books they have requested via HOLLIS delivered from the library... View Details
  • 01 Mar 2013
  • News

A Mission in Motion

Public Health that uses business solutions to improve public health products, services, and delivery in the developing world. "Only business can provide the massive scale, permanence, and continuous efficacy and efficiency improvements... View Details
Keywords: summary