Publications

Program

Transforming Customer Experiences

Summary Superior customer service can differentiate your business in the marketplace—if you design the right offerings and execute flawlessly. Led by HBS thought leaders who are experts in customer experience management, this program... View Details

Program

Agribusiness Seminar

presents many challenges but also new possibilities for firms that can embrace innovation, develop new strategies, deliver value, and build resilience. For more than 60 years, business leaders from around the world have gathered for the... View Details

Keywords: Agriculture; Agriculture

December 1993 (Revised March 1995)
Case

Medical Products Co.

By: Robert H. Hayes

In early 1990, the company is contemplating changes in its European plant network for producing hypodermic products, including the total production capacity to be provided, the number and location of plants over which to spread this capacity, and which products should... View Details

Keywords: Factories, Labs, and Plants; Decision Making; Forecasting and Prediction; Cost; Production; Performance Capacity; Performance Effectiveness; Strategic Planning; Competitive Strategy; Health Industry; Medical Devices and Supplies Industry; Europe

31 Aug 2007
Working Paper Summaries

Innovation through Global Collaboration: A New Source of Competitive Advantage

Keywords: by Alan MacCormack, Theodore Forbath, Peter Brooks & Patrick Kalaher

October 2010 (Revised November 2010)
Case

YES BANK: Mainstreaming Development into Indian Banking

By: Michael Chu and Namrata Arora

YES BANK, founded in 2003 and highly successful, has consistently been profitable meeting the Indian government's Priority Sector Lending (PSL) requirements, unlike virtually all other private sector banks, which view PSL activity as a necessary but loss-making part of... View Details

Keywords: Development Economics; Private Equity; Microfinance; Investment; Governing and Advisory Boards; Corporate Social Responsibility and Impact; Environmental Sustainability; Expansion; Banking Industry; India

Program

PLD Module 5

organization's success. Key Benefits Viewing your leadership approach through a wider lens, you will be better prepared to navigate complex business challenges and future career transitions. PLD Module 5 not only expands your leadership... View Details

Research Summary

Managing Marketspace Service Interfaces

By: Jeffrey F. Rayport

Jeffrey F. Rayport is focusing on the strategic challenges that face businesses selling information-intensive products and services. A key strategic issue in such businesses is the dematerialization of information-intensive products and services as a consequence of... View Details

25 Jul 2005
Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

about people's choices of informal, though work-related, interactions. Even so, that doesn't preclude executives from doing some things that will positively affect those interactions and the often task-crucial informal networks that grow... View Details

Keywords: by Tiziana Casciaro & Miguel Sousa Lobo

17 Jan 2011
Research & Ideas

Being the Boss

Nineteen years ago, Harvard Business School professor Linda A. Hill wrote the first edition of her book Becoming a Manager, detailing the experiences of several first-year supervisors who were making the daunting transition from star... View Details

Keywords: by Carmen Nobel

21 Oct 2008
First Look

First Look: October 21, 2008

major product came under regulatory scrutiny. Purchase this supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=409037 LinkedIn Corp., 2008 Harvard Business School Case 709-426 In June 2008, the online professional... View Details

Keywords: Martha Lagace

17 Aug 2010
First Look

First Look: August 17

explanations of workplace silence. We discuss implications of these results for theory and practice and suggest directions for future research. Paper not available Working PapersPlatform Envelopment Authors:Thomas Eisenmann, Geoffrey Parker, and Marshall Van Alstyne... View Details

Keywords: Martha Lagace

June 2025
Case

Parque del Sendero: Repositioning in the Death Care Industry in Chile

By: Jill Avery, Andres Cuneo and Marco Bertini

Facing changing consumer behavior and shifting industry conditions, Parque del Sendero, one of largest networks of cemeteries in Chile, considers repositioning its products to appeal to a broader swath of Chilean customers to fuel growth and a more profitable business... View Details

Keywords: Consumer Behavior; Positioning; Branding; Marketing; Brands and Branding; Marketing Strategy; Service Industry; Real Estate Industry; Chile

June 2011 (Revised September 2011)
Case

Exchange-Traded Funds at Vanguard (A)

By: Robert C. Pozen and Steven Vickers

Vanguard Group management, led by CEO John Brennan, was considering whether to launch exchange-traded funds (ETFs) in early 2000. ETFs, first created in the early 1990s, combined aspects of traditional mutual funds and closed-end funds. The US ETF industry had reached... View Details

Keywords: Investment Funds; Managerial Roles; Growth and Development Strategy; Experience and Expertise; Market Entry and Exit; Network Effects; Profit; Business and Shareholder Relations; Product Launch; Asset Management; Distribution Channels; Ownership; Financial Services Industry; United States

30 Jun 2023
Blog Post

Finding Pride

This is an abridged version of the ''Finding Pride" story, originally published on the Harvard Business School's Alumni website. In the late 1970s, a dozen or so gay men found one another at HBS and decided to band together, calling... View Details

22 Sep 2021
Blog Post

Meet LASO: The HBS Latino Student Organization

The Latino Student Organization (LASO) proudly promotes and supports Harvard Business School’s Latino students and works alongside the Latino Alumni Association (HBSLAA). Representing a wide range of backgrounds, experiences, interests,... View Details

05 Apr 2011
First Look

First Look: April 5

Limits to Network Effects Authors:Hann Hałaburda and Mikołaj Jan Piskorski Abstract We model conditions under which agents in two-sided matching markets rationally prefer a platform restricting choice rather than a platform that offers... View Details

Keywords: Sean Silverthorne

February 2022
Case

NFX Capital and Moov Technologies

By: Scott Duke Kominers and Nicole Tempest Keller

In July 2019, James Currier, a general partner at San Francisco-based NFX Ventures, was considering a seed stage investment of $1.5 million in Moov Technologies, a B2B marketplace for used industrial equipment. NFX was a venture capital firm focused on seed-stage... View Details

Keywords: Venture Capital; Network Effects; Marketplace Matching; Digital Platforms; Market Design; Applications and Software; Semiconductor Industry; Financial Services Industry; San Francisco