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Show Results For

  • All HBS Web  (4,380)
    • People  (13)
    • News  (1,154)
    • Research  (2,491)
    • Events  (22)
    • Multimedia  (44)
  • Faculty Publications  (1,841)
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  • September 2018 (Revised March 2019)
  • Case

National Australia Bank: Looking Out for the Customer

By: Mark R. Kramer and Hugh Foley
After learning that most defaults were due to health, job or marital problems, National Australia Bank revised its debt collection department to shift from penalizing people in default to assisting them in developing a work-out plan, enabling more than 90% to meet... View Details
Keywords: Banks and Banking; Borrowing and Debt; Customer Focus and Relationships; Success; Australia
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Kramer, Mark R., and Hugh Foley. "National Australia Bank: Looking Out for the Customer." Harvard Business School Case 719-417, September 2018. (Revised March 2019.)
  • 18 Dec 2019
  • News

The Real Story Behind The PNC-Venmo Clash

  • 11 Sep 2020
  • Video

James Mwangi

James Mwangi, CEO of Kenya’s Equity Bank, which has one of the largest customer bases of any bank in Africa, argues that the lack of financial literacy posed a far bigger challenge to the bank in Kenya than problems of corruption. View Details
  • 03 Jun 2015
  • Video

Hakeem Belo-Osagie

Hakeem Belo-Osagie, head of United Bank for Africa,... View Details

  • 11 Sep 2020
  • Video

James Mwangi

James Mwangi, CEO of Kenya’s Equity Bank, which has one of the largest customer bases of any bank in Africa, discusses how the Equity Bank model evolved through learning both from Asian companies and from the bank’s own customers. View Details

    Samuel B. Antill

    Samuel Antill is an assistant professor of business administration in the Finance Unit at Harvard Business School. He teaches the Finance II course in the MBA required curriculum.

    Professor Antill’s research interests are in corporate... View Details
    • April 2007
    • Case

    Microfinance in Bolivia: A Meeting with the President of the Republic

    By: Michael Chu
    Herbert Muller, chair of leading microfinance bank BancoSol, has met with Evo Morales one year after the populist leader's inauguration as president of Bolivia and proceeds to write an email to his fellow board directors. The bank is world famous for pioneering... View Details
    Keywords: Risk and Uncertainty; Race; Government Administration; Business and Government Relations; Microfinance; Poverty; Interest Rates; Banks and Banking; Financial Services Industry; Bolivia; South America
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    Chu, Michael. "Microfinance in Bolivia: A Meeting with the President of the Republic." Harvard Business School Case 307-107, April 2007.
    • 08 Jul 2021
    • Video

    Peter Wharton-Hood

    Peter Wharton-Hood, a former senior executive at Standard Bank and Deutsche Bank in South Africa, discusses Standard Bank’s expansion in Africa beyond South Africa during the 2000s, which involved a heavy focus on expanding lending in markets in which it entered. View Details
    • 18 Feb 2016
    • News

    The Climate Custodians

    • February 1992 (Revised July 1993)
    • Case

    Telefonica de Argentina S.A.

    Deals with the privatization of the Argentine telephone industry. Focuses on the restructuring aspect. Commercial banks owned sovereign debt of Argentina trading at a deep discount to par. The question is whether the banks should exchange their sovereign debt... View Details
    Keywords: Financial Instruments; Restructuring; Privatization; Commercial Banking; Telecommunications Industry; Argentina
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    Fenster, Steven R. "Telefonica de Argentina S.A." Harvard Business School Case 292-039, February 1992. (Revised July 1993.)
    • 2024
    • Working Paper

    Capital Market Integration and Growth across the United States

    By: Leonardo D'Amico and Maxim Alekseev
    What drives the integration of national financial markets and what are its consequences for regional growth? We digitize and collect US state-level banking data from 1953 to 1983 and document a tight link between high nominal short rates and financial integration,... View Details
    Keywords: Interest Rates; Financial Markets; Economic Growth; Banks and Banking; Analytics and Data Science
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    D'Amico, Leonardo, and Maxim Alekseev. "Capital Market Integration and Growth across the United States." Working Paper, October 2024.
    • 11 Sep 2020
    • Video

    James Mwangi

    James Mwangi, CEO of Kenya’s Equity Bank, which has one of the largest customer bases of any bank in Africa, explains the challenges faced by his bank as it expanded into neighboring countries, especially lack of infrastructure, security and politics View Details

      Marco Sammon

      Marco Sammon is an assistant professor in the Finance Unit at Harvard Business School. He teaches FIN2 in the required curriculum.

      His research is focused on asset pricing. Currently, he is working on several projects regarding the factors that affect the... View Details

      • 27 Mar 2015
      • Working Paper Summaries

      Capital Requirements, Risk Choice, and Liquidity Provision in a Business Cycle Model

      Keywords: by Juliane Begenau; Banking; Banking
      • 13 May 2020
      • Video

      Cas Coovadia

      Cas Coovadia, the long-running Managing Director of the Banking Association South Africa, discusses how the global financial crisis of 2008 impacted South Africa as mainly an economic crisis as the banking... View Details
      • March 2002 (Revised May 2007)
      • Case

      Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)

      By: V.G. Narayanan and Lisa Brem
      The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
      Keywords: Customers; Customer Relationship Management; Price; Perspective; Marketing; Competitive Advantage; Banking Industry; Banking Industry; Canada
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      Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)." Harvard Business School Case 102-072, March 2002. (Revised May 2007.)
      • 2023
      • Working Paper

      When Should Public Programs Be Privately Administered? Theory and Evidence from the Paycheck Protection Program

      By: Alexander Bartik, Zoë B. Cullen, Edward L. Glaeser, Michael Luca, Christopher Stanton and Adi Sunderam
      What happens when public resources are allocated by private companies whose objectives may be imperfectly aligned with policy goals? We study this question in the context of the Paycheck Protection Program (PPP), which relied on private banks to disburse aid to small... View Details
      Keywords: Paycheck Protection Program; Targeting; Impact; Entrepreneurship; Health Pandemics; Small Business; Financing and Loans; Outcome or Result; United States
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      Bartik, Alexander, Zoë B. Cullen, Edward L. Glaeser, Michael Luca, Christopher Stanton, and Adi Sunderam. "When Should Public Programs Be Privately Administered? Theory and Evidence from the Paycheck Protection Program." Harvard Business School Working Paper, No. 21-021, August 2020. (Revised July 2023. Accepted at The Review of Economics and Statistics.)
      • August 2011 (Revised July 2012)
      • Case

      Mike Mayo Takes on Citigroup (A)

      By: Suraj Srinivasan and Amy Kaser
      The case details the conflict between Mike Mayo, an influential banking analyst and Citigroup about what Mayo considers aggressive accounting policies. Mike Mayo questions Citigroup's lack of a valuation allowance against their Deferred Tax Assets despite Citi's recent... View Details
      Keywords: Accounting; Taxation; Capital; Financial Reporting; Corporate Disclosure; Valuation; Banks and Banking; Financial Strategy; Money; Conflict Management; Capital Budgeting; Asset Management; Banking Industry
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      Srinivasan, Suraj, and Amy Kaser. "Mike Mayo Takes on Citigroup (A)." Harvard Business School Case 112-025, August 2011. (Revised July 2012.)
      • 06 Aug 2008
      • Working Paper Summaries

      Fixing Market Failures or Fixing Elections? Agricultural Credit in India

      Keywords: by Shawn A. Cole; Banking
      • September 2016
      • Case

      Financial Services at Falabella (A)

      By: C. Fritz Foley and Agustin M. Hurtado
      In 2010, the board and senior management team of Falabella, a leading retailer with operations throughout Latin America, faced choices about what to do with its financial services division. More than 4.5 million customers had CMR credit cards that could be used in... View Details
      Keywords: Consumer Credit; Financial Institutions; Personal Finance; Financial Management; Financial Strategy; Corporate Strategy; Banking Industry; Banking Industry; Latin America; Chile; Argentina; Colombia; Peru
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      Foley, C. Fritz, and Agustin M. Hurtado. "Financial Services at Falabella (A)." Harvard Business School Case 217-016, September 2016.
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