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  • June 2021
  • Teaching Note

Michael Phelps: 'It's Okay to Not Be Okay'

By: Boris Groysberg, Carin-Isabel Knoop and Michael Norris
Teaching Note for HBS Case No. 421-044. In 2020, Michael Phelps, the most decorated Olympian of all time, with 28 medals in various swimming events, was now retired. As he looked back on his 20+ year athletic career, he considered what had gone into making him the... View Details
Keywords: Mental Health; Talent and Talent Management; Training; Health; Success; Performance Improvement; Personal Development and Career; Family and Family Relationships; Sports; Competition; Sports Industry; United States; Baltimore; Arizona; Sydney; Athens; Beijing; London
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  • January 2015 (Revised July 2019)
  • Case

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman
Email mking@hbs.edu for a courtesy copy.

The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from a societal, public policy, and firm... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Pharmaceutical Industry; Insurance Industry; Public Relations Industry; Retail Industry; United States
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  • 17 Oct 2014
  • News

Committed to helping others

Eryn Schultz (MBA 2015) is concerned about access to healthy food and critical services for low-income families and plans to dedicate herself to... View Details
  • November 2016 (Revised February 2017)
  • Case

BrightStar Care: The Evolution of a Leadership Team

By: Boris Groysberg, Colleen Ammerman and John D. Vaughan
BrightStar Care was a rapidly growing franchise of home health care agencies. Founded by husband and wife team JD and Shelly Sun as a single agency near Chicago in 2002, BrightStar had opened nearly 300 franchises across the United States by 2016, generating over $300... View Details
Keywords: Health Care Services; Entrepreneurs; Board Of Directors; Boards Of Directors; Health Care Industry; Growth Strategy; Organizational Change; Brand Positioning; Entrepreneurial Organizations; Entrepreneurial Management; Franchising; Family-owned Business; Home Health Care; Managing Growth; Management Styles; Organizational Development; Talent Management; Women Executives; Women And Leadership; Business Startups; Family Business; Small Business; Talent and Talent Management; Governing and Advisory Boards; Health Care and Treatment; Human Capital; Leadership Development; Leadership Style; Business or Company Management; Growth and Development Strategy; Management Analysis, Tools, and Techniques; Management Skills; Management Style; Management Succession; Management Systems; Management Teams; Brands and Branding; Marketing Strategy; Strategy
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  • 15 Aug 2018
  • News

Put away that credit card. You need to use cash more

  • June 2015 (Revised November 2016)
  • Supplement

HealthCare.gov: The Crash and the Fix (B)

By: Leonard A. Schlesinger and Paras D. Bhayani
A review of the process utilized by the Obama administration to create the Health Care.gov exchange and the problems that resulted from the implementation effort. This case provides the follow on strategy and processes utilized to get the site up and running after the... View Details
Keywords: Organizational Change; Implementing Strategy; Implementation; Government Innovation; Health Care Industry; Health Care Reform; Service Delivery; Internet and the Web; Health; Government and Politics; Information Technology Industry; Public Administration Industry; Health Industry; United States
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  • 01 Jun 2012
  • News

Letters to the Editor

and no one should get a tax refund if one pays no taxes. Let’s get rid of this Rube Goldberg tax system and put some sanity to work. Jim Werner (MBA 1973) Mount Airy, MD It’s All about Access I agree with... View Details
Keywords: Administration of Economic Programs; Government; Management, Scientific, and Technical Consulting Services; Professional Services
  • 17 Sep 2018
  • Research & Ideas

Welcome to Retirement. Who Am I Now?

time and attention to a certain activity, role, or relationship in a way that wasn’t possible when they worked full time. A grandmother who saw her grandchildren only on weekends might start caring for them... View Details
Keywords: by Dina Gerdeman; Entertainment & Recreation
  • September 2023
  • Supplement

Fighting the Battle of the Bulge—Evaluating Do Good/Do Well Innovations in Morbid Obesity Treatment

By: Regina E. Herzlinger
This PowerPoint accompanies Regina E. Herzlinger's "Fighting the Battle of the Bulge – Evaluating Do Good/Do Well Innovations in Morbid Obesity Treatment" teaching note (HBS Case No.324-013) and is designed for instructors to use in the classroom when teaching this... View Details
Keywords: Health Care Delivery; Obesity; Weight Loss; Innovation and Invention; Innovation and Management; Health Care and Treatment; Medical Specialties; Health Industry
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  • 01 Sep 2009
  • News

Keys to the Kingdom

Yorkers in the future.” Added Rhea, who grew up in Detroit and attended its public schools, “I know what it’s like to be from a place where both parents are working hard to help give their children a better... View Details
Keywords: Real Estate
  • 24 Apr 2014
  • News

A Commitment to Education

involved in education in the 1970s when his two daughters were enrolled in the Charlotte, North Carolina, public schools. As president of UNC, he increased enrollment and the university’s operating budget, enhanced access View Details

    When It's Time to Pivot, What's Your Story?

    To succeed, a new company must rally investors, staff, customers, and the media around a good story. But often that narrative turns out to be wrong, and entrepreneurs realize they need to change direction. How that shift is communicated can have a huge impact on a... View Details

    • 29 Jan 2021
    • News

    Holding Business to Account

    fall of 2020, Boston Common had $3 billion in assets under management and a mission to be, as Aiyer explains, “responsible investors who pursue financial returns but who also use the unique access and voice... View Details
    • 16 Feb 2022
    • News

    Holding Business to Account

    returns but who also use the unique access and voice we have as investors to engage management and redirect corporate efforts toward long-term sustainability.” The firm has been active in encouraging... View Details
    • Web

    From C-Suite to CEO - Alumni

    what you can offer and what the company needs. Utilize Baker Library to find industry overviews and latest news and build your target list of companies. Connect directly with a Baker Librarian for support at infoservices@hbs.edu or View Details
    • 01 Mar 2012
    • News

    Putting Ghosts to Rest

    where almost everyone was poor (living on less than $1 per day) and stuck on tiny hillsides. How on earth would this work? There were few people with the skills to care for the cows, little land for grazing,... View Details
    Keywords: Chris Maloney; Animal Production and Aquaculture; Agriculture; Social Assistance; Health, Social Assistance
    • 02 Jan 2014
    • News

    The Power to Change

    Entrepreneur-in-Residence at Harvard Business School. Yet for all his big thinking, Wilcox doesn't necessarily view himself as a visionary. He says he's more the guy to help transform the Big Idea from mere brainstorm View Details
    Keywords: Ralph Ranalli; Business and Environment Initiative; Scientific Research and Development Services
    • 13 Aug 2012
    • Research & Ideas

    When Good Incentives Lead to Bad Decisions

    employment and economic growth," Cole explains. "But they often find it hard to get access to financing because they lack the large amounts of collateral that banks... View Details
    Keywords: by Carmen Nobel; Banking
    • 06 Nov 2023
    • Research & Ideas

    Did You Hear What I Said? How to Listen Better

    is going to a concert over the weekend can signal she cares on Monday morning by asking the employee about the show. “We often have very unreasonable expectations about how hard it is View Details
    Keywords: by Michael Blanding
    • 06 Aug 2008
    • News

    Caution to the Winds

    the octogenarian billionaire oilman, says it’s time to throw caution to the winds — literally. A big investor in wind power (a special research interest of HBS professor Richard Vietor), Pickens says he’s... View Details
    Keywords: Garry Emmons