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  • November 2020 (Revised February 2021)
  • Case

Wes Hall and the BlackNorth Initiative

By: Shikhar Ghosh, Marilyn Morgan Westner and Reza Satchu
Wes Hall founded Kingsdale Advisors and built it into one of Canada’s leading shareholder services and advisory firms. Influenced by the Black Lives Matter (BLM) movement and a series of social injustices—specifically the death of George Floyd in police custody—Hall... View Details
Keywords: Racism; Cultural Entrepreneurship; Social Entrepreneurship; Diversity; Race; Social Issues; Ethics; Canada; North America
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Ghosh, Shikhar, Marilyn Morgan Westner, and Reza Satchu. "Wes Hall and the BlackNorth Initiative." Harvard Business School Case 821-056, November 2020. (Revised February 2021.)
  • August 2018 (Revised October 2021)
  • Case

Edward Jones: Implementing the Solutions Approach

By: David Collis and Ashley Hartman
In 2017 Edward Jones, the largest brokerage firm in the U.S., is deciding whether and how to implement a new "solutions" business model to replace its traditional "product" or "transactional" approach. Many of the required changes appeared to violate some of the... View Details
Keywords: Strategy Formulation; Strategic Change; "Brokerage Industry; "Solutions Approach; Strategy Implementation; "USA,"; Business Model Innovation; Change Management; Strategy; Business Model; Innovation and Invention; Financial Services Industry; North and Central America; United States
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Collis, David, and Ashley Hartman. "Edward Jones: Implementing the Solutions Approach." Harvard Business School Case 719-411, August 2018. (Revised October 2021.)

    Andy Zelleke

    Andy Zelleke is the MBA Class of 1962 Senior Lecturer of Business Administration. A member of the General Management unit, he is the Faculty Chair of HBS’ Middle East & North Africa Research Center.

    Since Spring 2021, Dr. Zelleke has taught “Unpacking... View Details

    Keywords: professional services; professional services; professional services; professional services
    • November 2010 (Revised September 2015)
    • Case

    American International Group - 2010

    By: Jay W. Lorsch and Melissa Barton
    The AIG Board underwent significant restructuring after the company was bailed out by the U.S. government in September 2008 in the midst of the financial crisis. View Details
    Keywords: Financial Crisis; Insolvency and Bankruptcy; Business and Government Relations; Governing and Advisory Boards; Management Teams; Restructuring; Financial Services Industry
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    Lorsch, Jay W., and Melissa Barton. "American International Group - 2010." Harvard Business School Case 411-074, November 2010. (Revised September 2015.)
    • Teaching Interest

    Overview

    Chu's teaching focuses on businesses providing goods and services to the emerging middle class and low-income sectors that constitute the market below the well-served top of the socio-economic pyramid. In developed countries such as the USA, this may be 40-50% of the... View Details
    Keywords: Business At The Base Of The Pyramid; Emerging Markets; Low-income; Social Impact; Microfinance; Inclusive Finance; Impact Investing
    • June 2024 (Revised September 2024)
    • Case

    Driving Scale with Otto

    By: Rebecca Karp, David Allen and Annelena Lobb
    This case asks how startup founders make scaling decisions in light of their priorities for their business and for themselves. Otto was a technology company that applied artificial intelligence technology to sales. It deployed natural language processing to find sales... View Details
    Keywords: Artificial Intelligence; Natural Language Processing; B2B; B2B Innovation; Scaling; Scaling Tech Ventures; Business Startups; AI and Machine Learning; Finance; Sales; Business Strategy; Growth and Development Strategy; Entrepreneurship; Information Technology Industry; United States; Cambridge; New York (city, NY); Spain
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    Karp, Rebecca, David Allen, and Annelena Lobb. "Driving Scale with Otto." Harvard Business School Case 724-407, June 2024. (Revised September 2024.)
    • July 2020
    • Case

    CSL Capital Management: Patriot Proppants (A)

    By: Victoria Ivashina and Yury Kapko
    This two-part case series follows CSL Capital’s 2009 investment in the greenfield manufacturing company, Patriot Proppants. CSL, a recently established investment firm, employs a unique investment model, funding new ("green field") energy service businesses that serve... View Details
    Keywords: Investment; Renewable Energy; Business Model; Decision Making
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    Ivashina, Victoria, and Yury Kapko. "CSL Capital Management: Patriot Proppants (A)." Harvard Business School Case 220-094, July 2020.
    • January–February 2019
    • Article

    Cracking Frontier Markets

    By: Clayton M. Christensen, Efosa Ojomo and Karen Dillon
    Executive Summary:
    With emerging-market giants such as Brazil, Russia, India, and China experiencing slowdowns, investors, entrepreneurs, and multinationals are looking elsewhere. They’ve been eyeing frontier economies such as Nigeria and Pakistan with great... View Details
    Keywords: Emerging Markets; Market Entry and Exit; Growth and Development Strategy; Demand and Consumers; Innovation and Invention; Development Economics
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    Christensen, Clayton M., Efosa Ojomo, and Karen Dillon. "Cracking Frontier Markets." Harvard Business Review 97, no. 1 (January–February 2019): 90–101.

      The Promise of Micro Finance and Women's Empowerment

      The microfinance revolution has transformed access to financial services for low-income populations worldwide. As a result, it has become one of the most talked about innovations in global development in recent decades. However, its expansion has not been without... View Details

      • Web

      Publications - Faculty & Research

      Investment Portfolio ; Interest Rates ; Debt Securities ; Risk and Uncertainty ; Financial Statements ; Risk Management ; Financial Services Industry ; United States Citation... View Details
      • 2014
      • Discussion Paper

      The Promise of Microfinance and Women's Empowerment: What Does the Evidence Say?

      By: Dina D. Pomeranz
      The microfinance revolution has transformed access to financial services for low-income populations worldwide. As a result, it has become one of the most talked-about innovations in global development in recent decades. However, its expansion has not been without... View Details
      Keywords: Entrepreneurship In Emerging Markets; Entrepreneurship; Women's Empowerment; Entrepreneurs; Saving; Savings; Credit; Credit Supply; Insurance; Development Economics; Development Finance; Behavioral Economics; Gender; Microfinance; Social Entrepreneurship; Developing Countries and Economies; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Latin America; Kenya; Chile; India; Asia; Africa
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      Pomeranz, Dina D. "The Promise of Microfinance and Women's Empowerment: What Does the Evidence Say?" EY Thought Leadership Series, February 2014.
      • 30 Nov 2016
      • Op-Ed

      Where Could More Regulation Help Small Businesses? Online Lending.

      With Donald Trump’s election, Washington’s policy debate on financial services shifted overnight. Recent signs such as the president-elect’s own words and those of GOP leaders point to renewed efforts to... View Details
      Keywords: by Karen Mills and Brayden McCarthy; Financial Services
      • March 1991 (Revised May 1991)
      • Case

      New York Life Insurance Co.: Pension Department

      By: Robert J. Dolan
      Analyzes competition in the pension fund industry. In particular, New York Life must decide whether to compete head-to-head with mutual fund giants by offering record-keeping services or to just continue to focus on selling investment products. Presents the results of... View Details
      Keywords: Competition; Financial Instruments; Financial Services Industry; Financial Services Industry
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      Dolan, Robert J. "New York Life Insurance Co.: Pension Department." Harvard Business School Case 591-051, March 1991. (Revised May 1991.)
      • April 2011 (Revised March 2013)
      • Supplement

      BANEX and the No Pago Movement (B)

      By: Shawn Cole and Baily Blair Kempner
      This case examines Grassroots Capital's decision of whether or not to continue investing in a Bolivian microfinance bank that is suffering financial distress. View Details
      Keywords: Decisions; Insolvency and Bankruptcy; Microfinance; Investment; Government and Politics; Crisis Management; Risk and Uncertainty; Financial Services Industry; Bolivia
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      Cole, Shawn, and Baily Blair Kempner. "BANEX and the No Pago Movement (B)." Harvard Business School Supplement 211-102, April 2011. (Revised March 2013.)
      • 10 Feb 2009
      • First Look

      First Look: February 10, 2009

      approaches. Finally, the paper reviews the potential role of regional cooperation in mitigating conflict. Download the paper: http://www.hbs.edu/research/pdf/09-086.pdf An Ounce of Prevention: The Power of Public Risk Management in Stabilizing the View Details
      Keywords: Martha Lagace

        Brian L. Trelstad

         

        Brian Trelstad is a Senior Lecturer at Harvard Business School in the General Management Unit and the Faculty Chair of the Advanced Leadership Initiative. He teaches elective courses on Social Entrepreneurship and Systems... View Details

        Keywords: service industry; service industry; service industry; service industry; service industry; service industry
        • January 2017 (Revised January 2019)
        • Case

        Shisong Cardiac Center: Kumbo, Cameroon

        By: Kevin Schulman and Nelly-Ange Konthcou
        Shisong Cardiac Center in Kumbo, Cameroon, is a regional cardiac referral center in central Africa. As the continent transitions from communicable to non-communicable diseases, there is a critical shortage of surgical care required to treat these conditions. This case... View Details
        Keywords: Finance; Operations; Health Care and Treatment; Health Industry; Africa
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        Schulman, Kevin, and Nelly-Ange Konthcou. "Shisong Cardiac Center: Kumbo, Cameroon." Harvard Business School Case 317-085, January 2017. (Revised January 2019.)
        • July 2010
        • Article

        Board Interlocks and the Propensity to Be Targeted in Private Equity Transactions

        By: Toby E. Stuart and Soojin Yim
        In this paper, we examine the propensity for U.S. public companies to become targets for private equity-backed, take-private transactions. We consider the characteristics of 483 private equity-backed deals in the 2000-2007 period relative to public companies, and find... View Details
        Keywords: Board Interlocks; Board Networks; Social Networks; Private Equity; Corporate Governance; Public Ownership; Market Transactions; Governing and Advisory Boards; United States
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        Stuart, Toby E., and Soojin Yim. "Board Interlocks and the Propensity to Be Targeted in Private Equity Transactions." Journal of Financial Economics 97, no. 1 (July 2010): 174–189.
        • October 2012
        • Case

        Ribbons an' Bows, Inc.

        By: David F. Hawkins
        The basic concepts of accounting are explored while students prepare the financial statements for a retailer's first three months of business. View Details
        Keywords: Basic Accounting Concepts; Fair Value; Fair Value Accounting; Financial Statements; Retail Industry
        Citation
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        Hawkins, David F. "Ribbons an' Bows, Inc. ." Harvard Business School Case 113-046, October 2012.
        • Web

        Faculty & Research

        Journal of Financial Economics 165 (March 2025). Optimal Illiquidity By: John Beshears , James J. Choi, Christopher Clayton, Christopher Harris, David Laibson and Brigitte C. Madrian We study the socially optimal level of illiquidity in... View Details
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