lessons - Publications - Faculty & Research

17 Feb 2003
Research & Ideas

Building Communities as Well as Companies

Enterprises, Inc., named his mother—the owner of a beauty parlor—as one of his earliest entrepreneurial influences. By tidying the shop and running errands for her, McMillan absorbed a simple lesson that continues to serve him well as a... View Details

Keywords: by Julia Hanna

20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

implementations." In this e-mail interview Miller discusses lessons learned with colleagues Vincent Dessain (HBS MBA '87) and Daniela Beyersdorfer of the Paris-based HBS Europe Research Center. Dessain, executive director of the... View Details

Keywords: by Martha Lagace; Energy; Utilities

14 Nov 2006
First Look

First Look: November 14, 2006

The (B) case presents the final outcome of the events. Reveals how Keller is able to turn around perceptions about him and forge relationships with key decision makers. Includes reflections and lessons learned from all parties and... View Details

Keywords: Sean Silverthorne

18 Sep 2018
First Look

New Research and Ideas, September 18, 2018

The ASGM case provides lessons about the diffusion of certification to new sectors, with the aim of guiding global resources towards their most efficient and effective ends. Download working paper:... View Details

Keywords: Dina Gerdeman

21 Feb 2017
First Look

First Look at New Research: February 21

“linguistic-cultural expats” who, while neither native to the lingua franca nor the organization’s home culture, surprisingly have the easiest time adjusting to language changes. Neeley demonstrates that language can serve as the conduit for an unfamiliar culture,... View Details

Keywords: Carmen Nobel

08 Oct 2013
First Look

First Look: October 8

Elberse had the unique opportunity to observe Ferguson's management style in a series of visits and in-depth interviews. In this collaborative explication, she details eight parts of Ferguson's "formula" as she observed them and gives the manager his say. The... View Details

Keywords: Sean Silverthorne

05 Jun 2019
Research & Ideas

If Your Customers Don't Care What You Charge, What Should You Charge?

assuming that all customers are shoppers leads to overestimating their overall price sensitivity. Big lessons from a simple product In the context of retail gas, which many consumers view as a standardized product, a station’s location... View Details

Keywords: by Kristen Senz; Energy

06 Oct 2011
What Do You Think?

How Will the ‘Moneyball Generation’ Influence Management?

Several respondents suggested that the successful use of such analytics require much more than the data itself. For example, Doug Elliott commented that "The lesson of 'Moneyball' is about knowing what to look for in the first place.... View Details

Keywords: by James Heskett

28 Jul 2003
Research & Ideas

It’s India Above China in New World Order

will be tomorrow." How these two models play out has great significance not just for Asia but also for other parts of the world that want to benefit from their lessons and avoid their mistakes. Huang and Khanna recently collaborated... View Details

Keywords: by Martha Lagace

16 Jun 2003
Research & Ideas

Peeling Back the Global Brand

personality and values, said Arnold. Different strategic options emerged. While the results are still rolling in, Arnold and Schroiff agreed upon two main lessons of the Henkel experience: The persuasive elements that constitute the brand... View Details

Keywords: by Martha Lagace; Consumer Products; Retail

12 May 2015
Research & Ideas

How Crowds and Experts Kickstart the Arts

the discrepancies in funding would better show what succeeds where and why. But the overall lesson for artists and entrepreneurs remains a valuable one—their commitment to funding, whether cleverly accomplished through crowdfunding or... View Details

Keywords: Entertainment & Recreation

01 Apr 2014
Research & Ideas

When Do Alliances Make Sense?

that suggests to me is that the members of an alliance were able to learn something from their past experience and contribute that to achieve a better outcome," he says. That lesson could be applied more broadly to other industries,... View Details

Keywords: by Michael Blanding; Energy; Utilities

08 Apr 2002
Research & Ideas

How to Negotiate “Yes” Across Cultural Boundaries

into their negotiating approach. It's a lesson many companies have learned the hard way. And influence on negotiations need not be driven by an informal, underlying power structure, as U.S. Stone Container Corporation learned. While... View Details

Keywords: by James K. Sebenius

31 Jul 2015
Research & Ideas

The Faculty Reader: Who is Reading What This Summer?

personally special as we co-wrote a chapter together in a past book, Confidence, focusing on Nelson Mandela’s leadership lessons for organizations and businesses seeking large scale transformation. The Fearless Organization touches on... View Details

Keywords: by Carmen Nobel; Information; Publishing

23 Jun 2009
First Look

First Look: June 23

Download the paper: http://www.hbs.edu/research/pdf/09-139.pdf Optimal Taxation in Theory and Practice Authors:N. Gregory Mankiw, Matthew Weinzierl, and Danny Yagan Abstract We highlight and explain eight lessons from optimal tax theory... View Details

Keywords: Martha Lagace

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

and higher availability of inventory (a proxy for support). Our findings highlight important factors for successful implementations of 360-degree systems as complements to explicit incentives. Finally, we share some lessons learned with... View Details

Keywords: Dina Gerdeman

18 Aug 2009
First Look

First Look: August 18

a purely social act with economic considerations. Download the paper: http://www.hbs.edu/research/pdf/10-012.pdf Input Constraints and the Efficiency of Entry: Lessons from Cardiac Surgery Authors:David M. Cutler, Robert S. Huckman, and... View Details

Keywords: Martha Lagace

16 Jul 2013
First Look

First Look: July 16

Leadership Lessons from the Chilean Mine Rescue By: Rashid, Faaiza, Amy C. Edmondson, and Herman B. Leonard Abstract—Three years ago, when a cave-in at the San José mine in Chile trapped 33 men under 700,000 metric tons of rock, experts... View Details

Keywords: Anna Secino

21 May 2018
HBS Case

How Would You Price One of the World's Great Watches?

they started again, and within just a few years they had built this amazing watch company. It's one of the very few companies in this world that was started—and reached the top of its industry—twice.” While the company is unique in many ways, it holds some general... View Details

Keywords: by Roberta Holland; Fashion

22 Mar 2017
Research & Ideas

What's the Ideal Frequency for a Sales Quota?

decrease in sales of high-margin items. Ultimately, the Swedish firm decided that the benefits of a daily quota outweighed the costs. At the end of the study, the retailer switched its quota plan from monthly to daily across the company and has maintained the strategy... View Details

Keywords: by Carmen Nobel

Publications