employee performance - Publications - Faculty & Research

December 2003 (Revised May 2004)
Case

Sears Auto Centers (A) (Abridged)

In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to... View Details

Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry

Citation

Educators

Purchase

28 Sep 2017
News

Alumni-Founded Aerospace Pioneer Orbital Acquired for $7.8 Billion

two years ago, and will make Northrop the fourth-largest Pentagon contractor. In a statement about the deal, Thompson said: “The unique alignment in culture and mission offered by this transaction will allow us to maintain strong operational View Details

14 May 2020
Research & Ideas

What Leaders Can Do to Fight the COVID Fog

deftly: “How to most effectively communicate with all employees remotely and show empathy, while running around with [my] hair on fire trying to save the current business while at the same time trying to shape the future of the company in... View Details

Keywords: by Boris Groysberg and Robin Abrahams

July 1993 (Revised December 2003)
Case

Sears Auto Centers (A)

By: Lynn S. Paine and Michael Santoro

The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs. View Details

Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry

Citation

Educators

Purchase

01 Jun 2014
News

Alumni and Faculty Books for June 2014

which employees act like free agents. The solution? Think of employees not as family or free agents but as allies. Both managers and employees must trust each other enough to... View Details

01 Dec 2020
News

Tried and Tested

are active, I’m also looking for, as Katie mentioned, a situation that is really meaningful to somebody’s life. I know that employees talk quite a bit about their managers and how that manager affects their career progress, for example,... View Details

Keywords: Jen McFarland Flint; Scientific Research and Development Services

06 Feb 2006
What Do You Think?

Should CEOs of Public Companies Offer Earnings Guidance?

Terry Ott commented, "I worked in a private company that went public. . . . Post-IPO, the company has continued to do well but the morale has seriously declined because employees feel pressure to have the business look good on a... View Details

Keywords: by James Heskett; Financial Services

26 Mar 2013
First Look

First Look: March 26

Publications International Marketing Review Achievement Motivation, Strategic Orientations and Business Performance in Entrepreneurial Firms: How Different Are Japanese and American Founders? By: Deshpandé, Rohit, Amir Grinstein, Elie... View Details

Keywords: Sean Silverthorne

15 May 2012
First Look

First Look: May 15

adhesives products, in 2008, he was determined to transform a corporate culture of "good enough" into one singularly focused on winning in a competitive marketplace. Historically, Henkel was a comfortable, stable place to work. Many View Details

Keywords: Carmen Nobel

15 Sep 2011
Research & Ideas

High Ambition Leadership

They instituted an incentive scheme that gave employees a financial stake in the performance of the business. They invested in IT systems and other tools to improve the ability of frontline call-center... View Details

Keywords: by Martha Lagace

29 Jun 2009
Sharpening Your Skills

Sharpening Your Skills: Leading Change

current crisis, says Professor Michael Beer. Key concepts include: The CEOs in high commitment, high performance (HCHP) organizations are quite different in personality, background, and leadership style. But they are similar in what they... View Details

Keywords: by Staff

18 Jul 2024
Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

employees clam up, the overall performance of an organization often suffers—and the effects can be dire, especially in an industry like health care. “Delivering patient care is one of those situations where... View Details

Keywords: by Michael Blanding; Health

12 Oct 1999
Research & Ideas

A Perfect Fit: Aligning Organization & Strategy

begin with, the top team must first agree on a "statement of strategic and organizational direction" — an outline of what the company must do as a whole in order to gain competitive advantage. They then appoint an employee task... View Details

Keywords: by Judith A. Ross

14 May 2001
Research & Ideas

Are You Managing To a ‘T’? Time To Break With Tradition

intellectual resources—using existing knowledge to improve performance or combining strands of knowledge to create something altogether new—can help companies respond to a surprising array of challenges, from fending off smaller, nimbler... View Details

Keywords: by Morten T. Hansen & Bolko Von Oetinger

16 Apr 2012
Research & Ideas

The Inner Workings of Corporate Headquarters

portfolio," says Stuart. "All that is premised on the coordinating role of the corporate headquarters and corporate staff positions." The key word is theoretically. As Stuart explains, there is actually very little empirical data about how a company's... View Details

Keywords: by Michael Blanding

01 Oct 2001
Research & Ideas

Connecting With Nonprofits

activities as cause-related marketing programs, event sponsorships, special projects, and employee volunteer services. Integrative Stage. A smaller but growing number of collaborations evolve into strategic alliances that involve deep... View Details

Keywords: by James Austin

03 Jan 2017
First Look

January 3, 2017

Performance Goals and Incentives This module explains how managers use performance goals and incentives to ensure that employee actions align with the strategy of the... View Details

Keywords: Carmen Nobel

12 Mar 2012
Research & Ideas

Crowded at the Top: The Rise of the Functional Manager

number of administrative functional managers in the C-suite. One possible explanation is that prior to the onset of electronic communication, it would have been too costly for employees to communicate crucial local information from the... View Details

Keywords: by Carmen Nobel

23 May 2011
Op-Ed

Leading and Lagging Countries in Contributing to a Sustainable Society

which corporate and investor behavior is changing. We did so by analyzing data from more than 2,000 companies in 23 countries, and then ranked those countries based on the degree of integration of corporate environmental and social View Details

Keywords: by Robert G. Eccles & George Serafeim

09 Jul 2024
News

On Balance

companies that want to perform a gender-pay-gap audit and a campaign to encourage men to take parental leave, “because we know that changes the dynamic of who does what in the home, in terms of unpaid labor, and facilitates women... View Details

Publications