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  • Web

Globalization - Faculty & Research

Development ; Leadership Style ; Crisis Management ; Management Skills ; Business Processes ; Organizational Culture ; Organizational Structure ; Performance Efficiency ; Transportation ; Auto Industry ; Battery Industry ; Energy Industry... View Details
  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

alike. It is also, however, an opportunity to examine current business practices in order to increase long-term operational efficiency and competitiveness, as well as to innovate for the sake of surviving now and thriving later. It is a... View Details
Keywords: by Sean Silverthorne
  • March 2023
  • Background Note

A Primer on OKRs

By: Suraj Srinivasan and Li-Kuan (Jason) Ni
The OKR framework is a popular goal-setting and strategy execution tool that uses goal setting through “Objectives” and measuring performance using “Key Results” on a periodic basis to measure and drive performance. The OKR framework has been adopted and practiced at... View Details
Keywords: Business Organization; Talent and Talent Management; Framework; Corporate Governance; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Analysis, Tools, and Techniques; Management Practices and Processes; Management Skills; Management Systems; Measurement and Metrics; Outcome or Result; Performance Effectiveness; Performance Evaluation; Performance Expectations; Performance Productivity; Performance Efficiency
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  • 09 Oct 2001
  • Research & Ideas

Driven: How Human Nature Shapes Organizations

other words, all this energy probably would not be harnessed efficiently to the goals of the larger enterprise. The acquiring drive will lead to ongoing competition as everyone in the organization seeks to boost their relative share of... View Details
Keywords: by Paul Lawrence & Nitin Nohria
  • 16 Oct 2015
  • Blog Post

HBS and the Arts

loading dock and throughout the facility. Once we had refined the procedure, making it more efficient and improving accountability, I helped to train the art handlers who would be following it day to day. I spent the second half of the... View Details
  • October 2002 (Revised May 2004)
  • Case

Starbucks and Conservation International

By: James E. Austin and Cate Reavis
Starbucks, the world's leading specialty coffee company, developed a strategic alliance with Conservation International, a major international environmental nonprofit organization. The purpose of the alliance was to promote coffee-growing practices of small farms that... View Details
Keywords: Financial Crisis; Growth and Development Strategy; Markets; Demand and Consumers; Production; Corporate Social Responsibility and Impact; Cooperative Ownership; Performance Efficiency; Alliances; Nonprofit Organizations; Food and Beverage Industry; Mexico
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  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

product, or service against the best-known similar activity, so that challenging but attainable goals can be set and a realistic course of action implemented to efficiently become and remain best of the best. In one dramatic benchmarking... View Details
Keywords: by Robert S. Kaplan; Service
  • Web

Nonprofit Strategy & Governance | Social Enterprise | Harvard Business School

Expanding its early focus on helping nonprofits operate more efficiently to the emerging space of social enterprises and the challenges of measuring social impact, our faculty have developed a body of knowledge that encompasses... View Details
  • 11 Jul 2019
  • Sharpening Your Skills

Deconstructing 'Customer Experience'

dream come true. But then Amazon's data-driven efficiency met the customer-driven culture at Whole Foods—and the shelves began to empty. How an Order Views Your Company Managers should imagine the customer is watching as their order moves... View Details
Keywords: by Sean Silverthorne; Retail; Service
  • 19 Jan 2024
  • News

The Values and Virtues of a Quick Fix

organizational behaviors at the time is that people would often email each other about each other in the middle of meetings. DM: Wow. AM: Which is a very efficient way to destroy trust in a room. And so we ran experiments, and one of the... View Details
  • 22 Aug 2022
  • Research & Ideas

Can Amazon Remake Health Care?

Investors and market watchers noted Amazon’s less-than-stellar forays into health care, while privacy advocates raised concerns about Amazon’s access to patient medical data. Still others have voiced hopes Amazon will bring much-needed View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Health
  • Web

Case Studies - Social Impact Collaboratory

financing) poses many challenges to core investing activities such as financial projections, valuation and exit modeling. Family offices doing direct investing have unique capacities to be flexible, long-term partners to companies absent formal capital markets. Root... View Details
  • Web

The New Role for Government & NGOs - Institute For Strategy And Competitiveness

participants. This approach recognizes that helping small farmers increase their yields will not create any lasting benefits unless there are ready buyers for their crops, other enterprises that can process the crops once they are harvested, and a local cluster that... View Details
  • 14 Apr 2014
  • Working Paper Summaries

Facts and Figuring: An Experimental Investigation of Network Structure and Performance in Information and Solution Spaces

Keywords: by Jesse Shore, Ethan Bernstein & David Lazer
  • Research Summary

THEME #2: BUILDING CAPABILITIES THROUGH VARIATION

Prior work has yet to establish definitively the role that variation (e.g. in individuals' activities or organizational processes) plays in the development of capabilities.  Variation is usually either not considered (e.g., the learning curve examines... View Details

  • 2010
  • Article

Hospital Performance, the Local Economy, and the Local Workforce: Findings from a U.S. National Longitudinal Study

Background: Pay-for-performance is an increasingly popular approach to improving health care quality, and the US government will soon implement pay-for-performance in hospitals nationwide. Yet hospital capacity to perform (and improve performance) likely depends on... View Details
Keywords: Health Care and Treatment; Performance; Health Industry; United States
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  • Person Page

Press / Media

By: Gary P. Pisano

Thought Leader: Gary Pisano

by Amy Bernstein, strategy+business, Summer 2007

A leading student of the biotech business describes the problems holding the industry back, and how it can overcome... View Details

  • 28 Jul 2008
  • Research & Ideas

Making the Decision to Franchise (or not)

headquarters maximize an organization's overall revenues by efficiently (and effectively) monitoring the desires of consumers representing a wide range of ethnicities and income levels, large families and singletons? Much has been written... View Details
Keywords: by Julia Hanna; Retail
  • Web

Research Computing Services - Faculty & Research

upon request, and installations are self-service or can be done by Technology Support Services. Research Infrastructure The RCS research computing environment provides high‐speed, high‐capacity computing resources to help HBS researchers effectively and View Details
  • Web

Judging Criteria - Alumni

addressable market for your product and service. Highlight growth and trends. Attractive business model: How do you plan to make money? Who pays you? What are your distribution channels? What is your gross margin? Is your business model viable with the ability to View Details