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- All HBS Web
(1,817)
- People (1)
- News (435)
- Research (1,148)
- Multimedia (8)
- Faculty Publications (552)
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- October 1985 (Revised November 1986)
- Supplement
CompuServe (D)
By: James L. Heskett
Describes events and raises issues subsequent to Charlie McCall's acceptance of the job as CEO at CompuServe. View Details
Heskett, James L. "CompuServe (D)." Harvard Business School Supplement 386-097, October 1985. (Revised November 1986.)
- October 1985 (Revised February 1986)
- Supplement
CompuServe (A1)
By: James L. Heskett
This addendum to CompuServe (A) describes how resources were allocated. View Details
Heskett, James L. "CompuServe (A1)." Harvard Business School Supplement 386-094, October 1985. (Revised February 1986.)
- September 1985 (Revised October 1989)
- Case
CompuServe (A)
By: James L. Heskett
Keywords: Internet and the Web; Information Technology; Information Technology Industry; Communications Industry
Heskett, James L. "CompuServe (A)." Harvard Business School Case 386-067, September 1985. (Revised October 1989.)
- January 2013 (Revised February 2013)
- Supplement
Shouldice Hospital Limited (B)
By: James Heskett and Roger Hallowell
Heskett, James, and Roger Hallowell. "Shouldice Hospital Limited (B)." Harvard Business School Supplement 913-405, January 2013. (Revised February 2013.)
- 24 Jan 2012
- First Look
First Look: Jan. 24
(Study 1). Product priming also increases the speed with which product-relevant individuals come to mind (Study 2). In Study 3, consumers felt subjectively closer to networks primed by specific products, and this felt closeness predicted... View Details
Keywords: Sean Silverthorne
- 16 Nov 2010
- First Look
First Look: November 16, 2010
be avoided by using a more deliberative, analytical decision-making process. In this paper, we describe joint evaluation as an effective tool to help decision makers manage their emotional assessments of morality. Bounded Ethicality in... View Details
Keywords: Sean Silverthorne
- 05 May 2009
- First Look
First Look: May 5, 2009
Banerjee and Lakshmi Iyer Publication:Natural Experiments in History, edited by Jared Diamond and James Robinson. Harvard University Press, forthcoming No abstract is available at this time. Download the... View Details
Keywords: Martha Lagace
- February 2018
- Teaching Note
Montes Calcados: A Step Ahead (Brief Case)
By: James L. Heskett and James T. Kindley
Teaching Note for HBS No. 918-513. View Details
- 07 Jul 2010
- First Look
First Look: July 7
compensation limitations. Purchase this supplement:http://cb.hbsp.harvard.edu/cb/product/310057-PDF-ENG Southwest Airlines: In a Different World James L. Heskett and W. Earl Sasser, Jr. Harvard Business... View Details
Keywords: Martha Lagace
- 04 Sep 2018
- First Look
New Research and Ideas, September 4, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=54036 August 23, 2018 NEJM Catalyst Using a New EHR System to Increase Patient Engagement, Improve Efficiency, and Decrease Cost By: French, Katy, Barbra Bryce Speer, Alexis B. Guzman, Tayab Andrabi, Iris Recinos, Keith... View Details
Keywords: Dina Gerdeman
- April 2011
- Supplement
Porcini's Pronto: 'Great Italian cuisine without the wait!', Faculty Spreadsheet Supplement (Brief Case)
By: James L. Heskett and Richard Luecke
- April 2015
- Background Note
Key Elements for Excellence in Classroom Cases and Teaching Notes
Austin, James, James Heskett, and Christopher Bartlett. "Key Elements for Excellence in Classroom Cases and Teaching Notes." Harvard Business School Background Note 915-417, April 2015.
- February 2018
- Supplement
Montes Calcados: A Step Ahead, Spreadsheet for Instructors (Brief Case)
By: James L. Heskett and James T. Kindley
- 2022
- Article
Social Interactivity in Live Video Experiences Reduces Loneliness
By: Benjamin T. Kaveladze, Robert R. Morris, Rosa Victoria Dimitrova-Gammeltoft, Amit Goldenberg, James J. Gross, Judd Antin, Melissa Sandgren and Melissa C. Thomas-Hunt
Background: Loneliness, especially when chronic, can substantially reduce one's quality of life. However, positive social experiences might help to break cycles of loneliness by promoting more prosocial cognitions and behaviors. Internet-mediated live video... View Details
Keywords: Lonelines; Social Connection; Internet-mediated Communication; Experiment; Emotions; Well-being; Interpersonal Communication; Internet
Kaveladze, Benjamin T., Robert R. Morris, Rosa Victoria Dimitrova-Gammeltoft, Amit Goldenberg, James J. Gross, Judd Antin, Melissa Sandgren, and Melissa C. Thomas-Hunt. "Social Interactivity in Live Video Experiences Reduces Loneliness." Frontiers in Digital Health 4:859849 (2022).
- June 2008
- Case
Rackspace Hosting in Late 2000
By: James L. Heskett and W. Earl Sasser
The leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. This short case was designed as the discussion igniter for a series of short video... View Details
Keywords: Customer Focus and Relationships; Finance; Management Teams; Service Operations; Customer Ownership; Strategy
Heskett, James L., and W. Earl Sasser. "Rackspace Hosting in Late 2000." Harvard Business School Case 808-166, June 2008.
- April 2004 (Revised May 2006)
- Background Note
Achieving Profitable Growth and Market Value
By: James L. Heskett and Richard G. Hamermesh
Provides an overview of how a new venture needs to change as it passes from the initial start-up to the growth phase. Explores how a venture's leadership, strategy, and execution need to evolve to deal with rapid growth. View Details
Heskett, James L., and Richard G. Hamermesh. "Achieving Profitable Growth and Market Value." Harvard Business School Background Note 804-157, April 2004. (Revised May 2006.)
- July 2000
- Case
Cisco Systems: Are You Ready? (B)
By: James L. Heskett and John P. Morgridge
Supplements the (A) case. View Details
Heskett, James L., and John P. Morgridge. "Cisco Systems: Are You Ready? (B)." Harvard Business School Case 901-003, July 2000.
- January 1992 (Revised March 1994)
- Case
Texaco, Inc.
By: James L. Heskett and Roger H. Hallowell
Keywords: Energy Industry
Heskett, James L., and Roger H. Hallowell. "Texaco, Inc." Harvard Business School Case 392-076, January 1992. (Revised March 1994.)
- June 2010
- Teaching Note
Southwest Airlines: In a Different World (TN)
By: James L. Heskett and W. Earl Sasser
Teaching Note for 910419. View Details
- 17 Jul 2012
- First Look
First Look: July 17
identified and classified in terms of specifying, allocating, and utilizing capacity. The first two categories reflect challenges faced by infrastructure providers; the last category, challenges faced by... View Details
Keywords: Sean Silverthorne