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- All HBS Web
(1,811)
- People (1)
- News (437)
- Research (1,142)
- Multimedia (8)
- Faculty Publications (540)
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- February 2018
- Supplement
Montes Calcados: A Step Ahead, Spreadsheet for Students (Brief Case)
By: James L. Heskett and James T. Kindley
- 2022
- Article
Social Interactivity in Live Video Experiences Reduces Loneliness
By: Benjamin T. Kaveladze, Robert R. Morris, Rosa Victoria Dimitrova-Gammeltoft, Amit Goldenberg, James J. Gross, Judd Antin, Melissa Sandgren and Melissa C. Thomas-Hunt
Background: Loneliness, especially when chronic, can substantially reduce one's quality of life. However, positive social experiences might help to break cycles of loneliness by promoting more prosocial cognitions and behaviors. Internet-mediated live video... View Details
Keywords: Lonelines; Social Connection; Internet-mediated Communication; Experiment; Emotions; Well-being; Interpersonal Communication; Internet
Kaveladze, Benjamin T., Robert R. Morris, Rosa Victoria Dimitrova-Gammeltoft, Amit Goldenberg, James J. Gross, Judd Antin, Melissa Sandgren, and Melissa C. Thomas-Hunt. "Social Interactivity in Live Video Experiences Reduces Loneliness." Frontiers in Digital Health 4:859849 (2022).
- 17 Jul 2012
- First Look
First Look: July 17
identified and classified in terms of specifying, allocating, and utilizing capacity. The first two categories reflect challenges faced by infrastructure providers; the last category, challenges faced by... View Details
Keywords: Sean Silverthorne
- April 2011
- Supplement
Porcini's Pronto: 'Great Italian cuisine without the wait!', Faculty Spreadsheet Supplement (Brief Case)
By: James L. Heskett and Richard Luecke
- 1996
- Chapter
Leading the Performance-Oriented Culture
By: Leonard A. Schlesinger and James Heskett
Schlesinger, Leonard A., and James Heskett. "Leading the Performance-Oriented Culture." Chap. 11 in The Leader of the Future: New Visions, Strategies, and Practices for the Next Era, edited by F. Hesselbein, M. Goldsmith, and R. Beckhard. San Francisco: Jossey-Bass, 1996.
- April 2011
- Supplement
Porcini's Pronto: 'Great Italian cuisine without the wait!', Spreadsheet Supplement (Brief Case)
By: James L. Heskett and Richard Luecke
- August 2015
- Teaching Note
KidZania: Shaping a Strategic Service Vision for the Future
By: James L. Heskett and Javier Reynoso
- September–October 1991
- Article
The Service Driven Service Company
By: Leonard A. Schlesinger and James Heskett
Schlesinger, Leonard A., and James Heskett. "The Service Driven Service Company." Harvard Business Review 69, no. 5 (September–October 1991): 71–81.
- Article
Leading the High Capability Organization: Challenges for the Twenty-First Century
By: Leonard A. Schlesinger and James Heskett
Schlesinger, Leonard A., and James Heskett. "Leading the High Capability Organization: Challenges for the Twenty-First Century." Human Resource Management 36, no. 1 (Spring 1997): 105–113.
- April 2011
- Teaching Note
Porcini's Pronto: "Great Italian cuisine without the wait!" (Brief Case)
By: James L. Heskett and Richard Luecke
Teaching Note to 4277. View Details
- March 2011
- Teaching Note
Calveta Dining Services, Inc.: A Recipe for Growth? (Brief Case)
By: James L. Heskett and Patricia Girardi
Teaching Note for #4261. View Details
- June 2010
- Teaching Note
Southwest Airlines: In a Different World (TN)
By: James L. Heskett and W. Earl Sasser
Teaching Note for 910419. View Details
- 24 Jan 2012
- First Look
First Look: Jan. 24
(Study 1). Product priming also increases the speed with which product-relevant individuals come to mind (Study 2). In Study 3, consumers felt subjectively closer to networks primed by specific products, and this felt closeness predicted... View Details
Keywords: Sean Silverthorne
- 05 May 2009
- First Look
First Look: May 5, 2009
Banerjee and Lakshmi Iyer Publication:Natural Experiments in History, edited by Jared Diamond and James Robinson. Harvard University Press, forthcoming No abstract is available at this time. Download the... View Details
Keywords: Martha Lagace
- August 1993
- Case
USAA: Business Process Review for the Great Lakes Region
By: James L. Heskett and Roger H. Hallowell
USAA proposes to develop a new set of processes for its property and casualty division. The case focuses on processes used in automobile claims. View Details
Heskett, James L., and Roger H. Hallowell. "USAA: Business Process Review for the Great Lakes Region." Harvard Business School Case 694-024, August 1993.
- October 1992 (Revised December 1993)
- Case
ServiceMaster Co.: The Quality Services Network
By: James L. Heskett and Roger H. Hallowell
Keywords: Service Industry
Heskett, James L., and Roger H. Hallowell. "ServiceMaster Co.: The Quality Services Network." Harvard Business School Case 693-042, October 1992. (Revised December 1993.)
- January 1992
- Supplement
Texaco, Inc., Supplement
By: James L. Heskett and Roger H. Hallowell
Heskett, James L., and Roger H. Hallowell. "Texaco, Inc., Supplement." Harvard Business School Supplement 392-080, January 1992.
- July 2000 (Revised October 2000)
- Case
Cisco Systems: Are You Ready? (A)
By: James L. Heskett and John P. Morgridge
An Internet service provider, INS, in which Cisco Systems has a minority ownership stake, receives an offer of $3.1 billion from Cisco's rival Lucent. Cisco's management has to decide whether to act on a request from INS management that Cisco make a counteroffer. The... View Details
Keywords: Corporate Strategy; Management Analysis, Tools, and Techniques; Ownership Stake; Strategic Planning; Innovation and Management; Technology; Information Technology Industry; Web Services Industry
Heskett, James L., and John P. Morgridge. "Cisco Systems: Are You Ready? (A)." Harvard Business School Case 901-002, July 2000. (Revised October 2000.)
- May 1990
- Teaching Note