Work Design - Publications - Faculty & Research

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

customers is just the starting point. From here, firms have to make a creative leap to discover the unique combination of products and services that may address those needs. No customer gave Steve Jobs and Apple the design for the iPhone... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

Web

Human Behavior & Decision-Making - Faculty & Research

even successful people fail to notice the absence of critical and readily available information in their environment due to the human tendency to focus on a limited set of information. This work is still in its formative stages, and I... View Details

21 Jan 2011
Working Paper Summaries

Learning from Customers in Outsourcing: Individual and Organizational Effects

Keywords: by Jonathan R. Clark, Robert S. Huckman & Bradley R. Staats

24 Oct 2023
Research & Ideas

When Tech Platforms Identify Black-Owned Businesses, White Customers Buy

Vaccinated When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb Steer Clear of the Blind Spots That Derail Experiments Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Jay Fitzgerald; Food & Beverage

18 Sep 2012
First Look

First Look: September 18

to sway our decisions in directions we did not initially consider? And what can we do to correct for the subtle influences that derail our decisions? The answers to these and similar questions will help you negotiate similar factors when faced with them in the real... View Details

Keywords: Sean Silverthorne

09 Jan 2012
Research & Ideas

Location, Location, Location: The Strategy of Place

what works in one location may not work somewhere else.” "The decision to expand is sometimes driven by the wrong reasons," says Associate Professor Juan Alcácer, who teaches in the Strategy Unit... View Details

Keywords: by Dina Gerdeman

16 Sep 2008
First Look

First Look: September 16, 2008

Working PapersMarket Reaction to the Adoption of IFRS in Europe Authors:Christopher S. Armstrong, Mary E. Barth, Alan D. Jagolinzer, and Edward J. Riedl Abstract This study examines the European stock market reaction to sixteen events... View Details

June 2020
Case

RBC: Transforming Transformation (A)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia

In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details

Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada

Citation

Educators

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21 May 2008
Research & Ideas

Going Negative in Political Advertising

Editor's Note: Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business Online. It is reprinted on HBS Working Knowledge.This post is drawn from an article that... View Details

Keywords: by John Quelch

23 Jan 2008
First Look

First Look: January 23, 2008

Working PapersA Resource Belief-Curse: Oil and Individualism Authors:Rafael Di Tella, Juan Dubra, and Robert MacCulloch Abstract We study the correlation between a belief concerning individualism and a measure of luck in the US during... View Details

Keywords: Martha Lagace

01 Dec 2023
News

Thinking Ahead

Lab at the Digital Data Design Institute at Harvard; his research develops tools for machine learning that mitigate bias and enhance privacy. Generative AI poses a greater risk to privacy by its nature, Neel explains. A traditional... View Details

Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information

26 Sep 2023
Book

Digital Strategy: A Handbook for Managing a Moving Target

to the new digital context. ” Enthusiasts and advocates of the digital revolution would submit that digital transformation changes everything, from product design to how value is built and captured in the market. In some cases,... View Details

Keywords: by Dina Gerdeman; Information Technology; Technology

Web

Tools & Training - Alumni

they’ve learned in Harvard ManageMentor, or engage in entirely new subjects such as Authenticity, Big Data and Analytics, Design Thinking and Emotional Intelligence. The content in HMM Spark is curated and continuously updated by HBP’s... View Details

Web

For MBA Students - Entrepreneurship

accomplishments of our graduates and for the past eight years, we've invited experienced and successful entrepreneurs to come to HBS for the academic year to advise and mentor student entrepreneurs and work with faculty on research and... View Details

27 Feb 2007
First Look

First Look: February 27, 2007

work and get paid, and the growing role of design in management. Purchase this note: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607026 eDonkey-Deciding the Future of File Sharing Harvard... View Details

Keywords: Martha Lagace

February 2003 (Revised October 2003)
Case

Versity.com

By: Leslie A. Perlow

Versity.com has grown from four college students working out of a dorm to a $125 million venture capital-backed company. The young founders and new professional managers struggle to create a company vision and grapple with the question of whether to acquire another... View Details

Keywords: Business Startups; Growth and Development; Organizational Design; Mission and Purpose; Strategic Planning; Conflict and Resolution; Mergers and Acquisitions; Management Teams; Core Relationships

Citation

Find at Harvard

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

including Rivkin, who had spent their academic careers studying organizational design and organizational identity. A comprehensive study of the FBI’s transformation resulted in the paper "Does 'What We Do' Make Us 'Who We Are'?... View Details

Keywords: by Carmen Nobel

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

long-term innovation output rather than for private benefits. Code Contingencies: Designing Monitoring Regimes to Promote Improvement in Supply Chain Working Conditions By: Short, Jodi L., Michael W. Toffel,... View Details

Keywords: Dina Gerdeman

02 Sep 2014
First Look

First Look: September 2

self-downloads on SSRN, the leading working paper repository in the social sciences, to show that employees higher in a hierarchy are more likely to engage in deception, particularly when the employee has enjoyed a high level of past... View Details