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Show Results For
- All HBS Web
(1,346)
- News (188)
- Research (1,024)
- Events (9)
- Multimedia (2)
- Faculty Publications (624)
- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
ensure that buyers and sellers who don’t know each other trust that the transactions will be safe and of high quality? This is the fundamental role of online platforms: aggregating information that is useful for buyers and sellers who... View Details
- 01 Apr 1997
- News
Manager's Notebook
customer information. But now, conveniences such as Web browsers and "smart cards" (which today are used to store electronic money in several European markets and, in the future, could record an individual's daily transaction information)... View Details
Keywords: Judith Ross
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
business and the company's strategy. In a service business like Tesco's, the health of the brand depends heavily on the quality of the millions of daily transactions between shoppers and staff. Motivating the front-line personnel is... View Details
Keywords: by John Quelch
- 05 Apr 2004
- What Do You Think?
Should We Brace Ourselves for Another Era of M&A Value Destruction?
terms: "Acquisitions are a macho exercise, not an intellectual one. Think World Wrestling Federation, not a chess tournament." Stephen Alexander adds: "Those promoting an acquisition are often dealmakers whose interest in the View Details
Keywords: by James Heskett
- 01 Jun 2018
- News
The Evolution of Modern Pricing Models
led to a pervasive problem: Virtually all e-commerce companies are losing money. So when we started working on a case with Zalora—a Southeast Asian fashion e-commerce company led by Paulo Campos (MBA 2010)—we thought about deliberately employing a strategy where we... View Details
- 01 Jun 2009
- News
Inside the Partnership
develop relationships — skills and capabilities that were not about to be matched by a mere commercial-paper salesman. Like other traditional investment bankers, Weinberg believed that only the banker who would actually execute the View Details
Keywords: Garry Emmons
- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
successful bid in 1988 of $3.18 billion for A. H. Robbins, a transaction that enlarged its OTC business, making it second in sales only to Johnson & Johnson. The purchase price included $2.5 billion to cover damages resulting from... View Details
- 05 Feb 2019
- First Look
New Research and Ideas, February 5, 2019
findings can help explain a variety of behavioral phenomena including the structure of social insurance programs, patterns of public good provision, and why transactions that turn money into time are often deemed repugnant. Download... View Details
Keywords: Dina Gerdeman
- 24 Jun 2014
- First Look
First Look: June 24
credit and documentary collection terms. Transactions are more likely to occur on cash in advance or letter of credit terms when the importer is located in a country with weak contractual enforcement. As an importer develops a... View Details
Keywords: Sean Silverthorne
- 26 Jan 2021
- Research & Ideas
A New Way to Cut Credit Card Debt: Pay Off One Purchase at a Time
Debt, Norton and his fellow researchers argue that separating the purchase from the actual payment demotivates consumers from paying more than the minimum. In contrast, repayment-by-purchase “recouples” the elements of the transaction and... View Details
- 07 Mar 2018
- Research & Ideas
Electronic Health Records Were Supposed to Cut Medical Costs. They Haven't.
nature of health care transactions with third-party involvement, the somewhat clunky EHR systems themselves that combine billing with health records, and fee-for-service payment systems. “Every time the patient moves, there’s another... View Details
- 01 Mar 2023
- News
The Latest Model
a missed opportunity. “Blockchain platforms are mini-economies written in code,” she explains. These digital systems are intended to help people carry out transactions and create value. And who better to help guide the implementation of a... View Details
- 01 Jun 2018
- News
Case Study: Tip the Scale
over speed in the fulfillment process. Walden aims to build a community of home cooks who are connected to local farms in a meaningful way, not simply a transactional purchase. The Question: With year-over-year growth at 75 to 100... View Details
- 28 Aug 2018
- First Look
New Research and Ideas, August 28, 2018
software—is similar to constant social influence: it increases mean performance but decreases exploration Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54901 August 19, 2018 Philosophical Transactions of the Royal... View Details
Keywords: Dina Gerdeman
- 21 Feb 2012
- First Look
First Look: Feb. 21
corporate archives to explore the fine details of how firms actually operated. It also includes work by those who have been influenced by evolutionary, transaction cost, and resource-based theories of the firm. The book will be an... View Details
Keywords: Sean Silverthorne
- 03 May 2011
- First Look
First Look: May 3
five-year term as chairman of State Bank of India (SBI), India's largest commercial bank. He had led SBI on a journey of transformation from an old, hierarchical, transaction oriented, government bank to a modern, customer focused, and... View Details
Keywords: Sean Silverthorne
- 18 Oct 2004
- Research & Ideas
The Bias of Wall Street Analysts
was recouped through a schedule of commission rates on stock transactions by the firm's clients. These commissions were regulated by the exchanges along with the Securities and Exchange Commission. The result was high commission rates and... View Details
- 01 Dec 2001
- News
Reaching Out
1960s. Nundy attended boarding school in India and later worked there during college summers. Her years in India have caused her to reexamine her priorities. "For me, closing a billiondollar merger transaction between two large corporate... View Details
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
market segments. Likewise, for many years, Chemical Bank (now Chase) cultivated relationships with unprofitable customers for the same reason. Most organizations view the sale purely as a transaction and then lose touch with the customer,... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- Student-Faculty-Profile
Michelle Shell & Ryan Buell
incorporated into the design and delivery of services. The design of financial services in particular has for many years focused on the efficient execution of transactions and strong investment performance, but in my opinion, not enough... View Details