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- All HBS Web (1,255)
- Faculty Publications (493)
- 08 May 2012
- First Look
First Look: May 8
clinical psychologists and journal editors, divide a continuous flow of judgments into subsets. College admissions interviewers, for instance, evaluate but a handful of applicants a day. We conjectured that in such situations, individuals... View Details
Keywords: Carmen Nobel
- 19 May 2009
- First Look
First Look: May 19, 2009
data so that they can evaluate both causes of and responses to the crisis. Purchase this case: http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709036 The First Global Financial Crisis of the 21st Century Harvard Business School... View Details
Keywords: Martha Lagace
- 01 Dec 2022
- News
Educating, Connecting, and Mobilizing Around Climate Change
incredible source of opportunity for entrepreneurial activity.” SHIRLEY LU, Assistant Professor of Business Administration Shirley Lu conducts research on how companies communicate environmental and social information. Some of her work... View Details
Keywords: Jennifer Gillespie
- 18 Feb 2015
- First Look
First Look: February 18
power. Publisher's link: http://www.hachettebookgroup.com/titles/amy-cuddy/presence/9780316256575/ February 2015 Prentice Hall Managerial Accounting: Making Decisions and Evaluating Performance By: Datar, Srikant M., and Madhav V. Rajan... View Details
Keywords: Sean Silverthorne
- September 2020 (Revised September 2021)
- Supplement
Student Success at Georgia State University (B)
By: Michael W. Toffel, Robin Mendelson and Julia Kelley
This is a supplement to the Student Success at Georgia State University (A) case. The (B) case includes the results of a randomized control trial that Georgia State conducted to test education technology start-up AdmitHub’s chatbot solution as a strategy for improving... View Details
Keywords: Education; Higher Education; Learning; Curriculum and Courses; Demographics; Diversity; Ethnicity; Income; Race; Values and Beliefs; Leadership; Goals and Objectives; Measurement and Metrics; Operations; Organizations; Mission and Purpose; Organizational Culture; Outcome or Result; Performance; Performance Effectiveness; Performance Evaluation; Performance Improvement; Planning; Strategic Planning; Social Enterprise; Nonprofit Organizations; Social Issues; Wealth and Poverty; Equality and Inequality; Information Technology; Digital Platforms; Education Industry; Atlanta
Toffel, Michael W., Robin Mendelson, and Julia Kelley. "Student Success at Georgia State University (B)." Harvard Business School Supplement 621-039, September 2020. (Revised September 2021.)
- July 2005 (Revised January 2011)
- Case
Understanding Customer Profitability at Charles Schwab
By: Francisco de Asis Martinez-Jerez
Charles Schwab is transforming into a customer-centric organization. Central to this cultural and organizational change is the utilization of customer profitability at different decision-making levels. Examines several technical aspects of the ABC cost system, as well... View Details
Keywords: Organizational Change and Adaptation; Motivation and Incentives; Customer Relationship Management; Customer Value and Value Chain; Activity Based Costing and Management; Decision Making; Organizational Culture; Profit; Performance Evaluation; Budgets and Budgeting
Martinez-Jerez, Francisco de Asis. "Understanding Customer Profitability at Charles Schwab." Harvard Business School Case 106-002, July 2005. (Revised January 2011.)
- 01 Sep 2012
- News
Ideas in Action
—GE Francesca Gino When hiring, relax but verify Gino Associate Professor Francesca Gino explores what makes human beings tick. Her research encompasses issues of judgment, decision-making, negotiation, ethics, social influence,... View Details
- 28 Feb 2012
- First Look
First Look: Feb. 28
show that increased competition is associated with greater inspection leniency, a form of illicit quality that customers value but is illegal and socially costly. Firms with greater numbers of local competitors pass customers at... View Details
Keywords: Sean Silverthorne
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
They spend much more time paying attention to reviews of other people like them and trying to understand and gauge in an unbiased fashion what the real quality is of these products and services, particularly those in which you can’t View Details
- 09 Feb 2009
- Research & Ideas
Uncompromising Leadership in Tough Times
Campbell Soup when it was in trouble and turned it around and sustained improvements over seven or more years. Q: Firms are economic organizations as well as social institutions, as you write. These days, most every company is hurting as... View Details
Keywords: by Martha Lagace
- 23 Nov 2010
- First Look
First Look: November 23
therefore presents a natural environment in which to evaluate alternatives for these and other design choices. In this piece, I review the basics of online advertising, then turn to design decisions as to ad pricing, measurement,... View Details
Keywords: Sean Silverthorne
- 01 Oct 2000
- News
Faculty Retirements
the University of Rochester in 1977 and served as its director until 1988. From 1992 to 1998, he was a member of the steering committee of Harvard's Mind/Brain/Behavior Initiative, an interfaculty effort to study the limitations of the human brain. Jensen is also... View Details
- 19 Jan 2017
- News
Finding Purpose in Profit
redefine the meaning of success in business. B Lab’s mission is to assemble a global community of Certified B Corporations, which are companies that meet certain prescribed standards of social and environmental performance, public... View Details
- 02 Dec 2019
- What Do You Think?
How Does a Company like Boeing Respond to Intense Competitive Pressure?
solution What’s to be done? Nick C. suggested that ‘Some mechanisms can be so suffocating and can fall into the ‘over governed and under led’ bucket, others are so loose as to be undetectable and easily worked around. One perspective that might be helpful here is to... View Details
- 24 Apr 2020
- Op-Ed
Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19
scheduled dates—albeit in a modified (virtual) form. NFL scouts had the entire 2019 college football season to evaluate prospects. The NFL Combine, another opportunity to see select recruits in action, went ahead as planned at the start... View Details
- 06 Jan 2012
- Op-Ed
Where Green Corporate Ratings Fail
for its carbon performance. Such ratings and rankings are largely based on companies' direct carbon footprint. For example, the Dow Jones Sustainability Index (DJIS), which evaluates the economic, environmental, and View Details
- 29 Apr 2014
- First Look
First Look: April 29
Transfers usefully move resources from lowest- to highest-valuation networks, but transfers tend to cause socially costly growth in the Internet's routing table. We propose a market rule that avoids excessive trading and comes close to... View Details
Keywords: Sean Silverthorne
- 30 Oct 2006
- First Look
First Look: October 31, 2006
Contributors draw from a range of disciplines, including political science, public administration, civil society studies, anthropology, organizational sociology, business, and social and critical theory. In so doing, they demonstrate the... View Details
Keywords: Sean Silverthorne
- 02 Sep 2008
- First Look
First Look: September 3, 2008
evidence that boards appoint overly optimistic analysts who exhibit little skill in evaluating the firm itself, other firms within the firm's industry, or even other firms in general. The magnitude of the optimistic bias is large: 82.0%... View Details
Keywords: Sean Silverthorne
- Web
Print View - Course Catalog
workable solutions. Building and Scaling Social Enterprises : The steps to build social enterprises from identifying the right funding sources (venture philanthropy and impact investing), to developing... View Details