Service Design - Publications - Faculty & Research

04 Jun 2007
Research & Ideas

Is Health Care Making You Better—or Dead?

innovations and entrepreneurs in health services to spring up. But we don't. I have an acquaintance, Garrison Bliss, who is a Harvard Medical School doctor, and his brother-in-law is Norman Wu, a software guy who went to the MBA program.... View Details

Keywords: by Sean Silverthorne; Health

19 Oct 2010
First Look

First Look: October 19, 2010

Diversity in Experience and Team Familiarity on Team Performance Authors:Robert S. Huckman and Bradley R. Staats Publication:Manufacturing and Service Operations Management (forthcoming) Abstract In this paper, we consider how the... View Details

Keywords: Sean Silverthorne

20 Apr 2016
Research & Ideas

When CEOs Become Activists

passed the Religious Freedom Restoration Act (RFRA), allowing businesses to cite religious freedom as a defensible reason to deny service to a customer. Critics, who included a number of high-profile CEOs, argued that the law granted... View Details

Keywords: by Carmen Nobel; Technology; Publishing

08 Jan 2008
First Look

First Look: January 8, 2008

finding is that societies that depend heavily on oil, and perhaps natural resources more generally, will experience a heavier demand for government intervention. We argue that this is one aspect that the good design of policies on the... View Details

Keywords: Martha Lagace

13 Sep 2011
First Look

First Look: September 13

investigates the design of incentives in firms, yet less is known about incentives in organizations that hire individuals to perform tasks with positive social spillovers. We conduct a field experiment in which agents hired by a public... View Details

Keywords: Sean Silverthorne

11 Dec 2018
First Look

New Research and Ideas, December 11, 2018

relationship that favored all parties. We discuss implications for research in the economics and management of MSPs. Specifically, we argue that the literature would benefit from work that endogenizes platform design and that considers... View Details

Keywords: Dina Gerdeman

05 Apr 2016
First Look

April 5, 2016

occupations, the creative act has received limited attention as an economic behavior and has historically proven difficult to study. This paper studies the incentive effects of competition on individuals' creative production. Using a sample of commercial logo View Details

Keywords: Sean Silverthlorne

04 Sep 2001
Lessons from the Classroom

Getting Back on Course

families. As Professor of Management Practice and co-head of the HBS Entrepreneurial and Service Management unit, Myra Hart has been particularly interested in women in business. Since joining the faculty in 1995, she has created both... View Details

Keywords: by Martha Lagace

18 Feb 2014
First Look

First Look: February 18

Cambridge, Massachusetts, on January 8, 2013, psychology lost a giant. Six and a half feet tall, with an outsize personality to match, Richard was the leading scholar in two distinct areas: work design and team effectiveness. In both... View Details

Keywords: Sean Silverthorne

26 Feb 2008
First Look

First Look: February 26, 2008

Evidence from Indian Software Services Authors:Robert S. Huckman, Bradley R. Staats, and David M. Upton Abstract Much of the literature on team learning views experience as a unidimensional concept captured by the cumulative production... View Details

Keywords: Martha Lagace

24 Aug 2016
Research & Ideas

Can Obamacare Be Saved?

providers to improve services to Americans. Source: gpointstudio In 2015, there was an average of 6.9 plans to choose from in each state. This fell to 6.5 in 2016, and even before Aetna's decision, the Kaiser Family Foundation projected... View Details

Keywords: by John A. Quelch and Emily Boudreau; Insurance; Health

05 Sep 2007
First Look

First Look: September 5, 2007

quality of the search service offered to consumers is more likely to be degraded (i.e. the probability that consumers find their favorite store in the first round of search is less than 1) when the intermediary derives higher revenues... View Details

Keywords: Martha Lagace

23 Jun 2009
First Look

First Look: June 23

variety of applications and services that drive the popularity of software. The first principle focuses on enabling choice: firms should allow consumers and partners to have a real choice between complementary products and View Details

Keywords: Martha Lagace

24 Oct 2017
First Look

First Look at New Research and Ideas, October 24, 2017

within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking, operationalized as perspective-taking. In Study 1, a longitudinal field study of... View Details

Keywords: Sean Silverthorne

07 Feb 2007
Research & Ideas

Dividends from Schumpeter’s Noble Failure

chapters in seminars. That so enormous an achievement was the product of lonely research tells what a great scholar Schumpeter was."4 The design of Business Cycles—a three-country study of the United States, Britain, and Germany,... View Details

Keywords: by Thomas K. McCraw

17 Jul 2012
First Look

First Look: July 17

prices determine organizational design by studying how trade policy affects vertical integration. Property rights theory asserts that firm boundaries are chosen by stakeholders to mediate organizational goals (e.g., profits) and private... View Details

Keywords: Sean Silverthorne

2024
Book

The Everything Token: How NFTs and Web3 Will Transform the Way We Buy, Sell, and Create

By: Steve Kaczynski and Scott Duke Kominers

We demystify the coming digital revolution, showing how NFTs will transform our online and offline interactions.

NFTs aren’t just pictures on the internet, or a fad that has come and gone. Rather, they’re a new technology for creating digital assets and... View Details

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25 Feb 2014
First Look

First Look: February 25

first comprehensive and systematic findings on supply chain auditing practices, our study suggests strategies for designing more credible monitoring regimes. Download working paper: http://ssrn.com/abstract=2343802 Cases & Course... View Details

Keywords: Sean Silverthorne

01 Apr 2008
First Look

First Look: April 1, 2008

development organizations, involved in both research and program design and delivery. This case explores CCL's approach to leadership and management education for executives and presents some of the challenges the CCL faces as many... View Details

Keywords: Martha Lagace

03 Apr 2012
First Look

First Look: April 3

clinical leadership responsibilities. The purpose of this article is twofold: first, to make the case for the need to refocus residency education around the development of outstanding "frontline" clinical leaders and, second, to provide an evidence-based... View Details

Keywords: Carmen Nobel

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Is Health Care Making You Better—or Dead?

First Look: October 19, 2010

When CEOs Become Activists

First Look: January 8, 2008

First Look: September 13

New Research and Ideas, December 11, 2018

April 5, 2016

Getting Back on Course

First Look: February 18

First Look: February 26, 2008

Can Obamacare Be Saved?

First Look: September 5, 2007

First Look: June 23

First Look at New Research and Ideas, October 24, 2017

Dividends from Schumpeter’s Noble Failure

First Look: July 17

The Everything Token: How NFTs and Web3 Will Transform the Way We Buy, Sell, and Create

First Look: February 25

First Look: April 1, 2008

First Look: April 3

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