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  • All HBS Web  (8,205)
    • People  (17)
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  • February 2003 (Revised November 2003)
  • Exercise

McDonald's: Super-Sized Troubles (B)

This case is the second of two cases that describe the situation and poor performance at McDonald's Corp. in early 2003. This exercise directs students to employ a structured problem-solving process to evaluate the McDonald's strategy. View Details
Keywords: Competitive Strategy; Decision Making; Retail Industry; Food and Beverage Industry
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"McDonald's: Super-Sized Troubles (B)." Harvard Business School Exercise 303-099, February 2003. (Revised November 2003.)
  • February 2003 (Revised February 2003)
  • Exercise

McDonald's: Super-Sized Troubles (A)

This case is one of two cases that describe the situation and poor performance at McDonald's Corp. in early 2003. This exercise instructs students to employ an unstructured brainstorming process to develop strategic options for McDonald's. View Details
Keywords: Competitive Strategy; Decision Making; Retail Industry; Food and Beverage Industry
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"McDonald's: Super-Sized Troubles (A)." Harvard Business School Exercise 303-098, February 2003. (Revised February 2003.)
  • Career Coach

Lisa Li

Lisa is excited to help students who are navigating the consulting recruiting process as well as current consultants who may be looking for career transitions into investing or operating roles. She is most experienced in the biotech and... View Details
  • January 2008
  • Article

Mastering the Management System

By: Robert S. Kaplan and David P. Norton
Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class processes won't lead to success without the right strategic direction, and the best strategy in the world will get... View Details
Keywords: Framework; Management Analysis, Tools, and Techniques; Management Systems; Operations; Performance Improvement; Strategy
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Kaplan, Robert S., and David P. Norton. "Mastering the Management System." Special Issue on HBS Centennial. Harvard Business Review 86, no. 1 (January 2008): 62–77.
  • July 2010
  • Case

Mekong Capital: Building a Culture of Leadership in Vietnam

By: Christopher Marquis, Vinay Ganti, Kevin Smith and Doug Guthrie
Mekong Capital, a private equity firm specializing in investing in Vietnam, had grown dramatically since its inception in 2002 and faced numerous organizational issues in 2007. There was a shortage of qualified middle managers, an overall lack of leadership, and a... View Details
Keywords: Entrepreneurship; Leading Change; Organizational Change and Adaptation; Organizational Culture; Performance Improvement; Groups and Teams; Alignment; Financial Services Industry
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Marquis, Christopher, Vinay Ganti, Kevin Smith, and Doug Guthrie. "Mekong Capital: Building a Culture of Leadership in Vietnam." Harvard Business School Case 411-023, July 2010.
  • Article

Turning Waste into By-Product

By: Deishin Lee
This paper studies how a firm can create and capture value by converting a waste stream into a useful and saleable by-product (i.e., implementing by-product synergy [BPS]). We show that BPS creates an operational synergy between two products that are jointly produced.... View Details
Keywords: Value Creation; Innovation and Invention; Cost Management; Opportunities; Market Participation; Framework; Profit; Competition; Wastes and Waste Processing; Product; Business Processes
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Lee, Deishin. "Turning Waste into By-Product." Manufacturing & Service Operations Management 13, no. 1 (Winter 2011).
  • 03 Jun 2021
  • Blog Post

HBS Pilots First Impact Investing Fund

This year, HBS piloted its first student-run Impact Investing Fund, focused on investing in BIPOC-led and owned small businesses in the Massachusetts area. Since launching, the fund has raised $200k, completed diligence on eight businesses, and is in the View Details
  • January 1998
  • Case

Transformation at Ernst & Young, United Kingdom

By: John J. Gabarro and Samantha Graff
Describes a major organizational transformation process at Ernst & Young, United Kingdom, and the events leading up to the first deal since its introduction. Raises questions of leadership, organizational design, and organizational change. View Details
Keywords: Organizational Change and Adaptation; Change Management; Leadership; Organizational Design; Restructuring; Accounting Industry; United Kingdom
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Gabarro, John J., and Samantha Graff. "Transformation at Ernst & Young, United Kingdom." Harvard Business School Case 498-049, January 1998.
  • 2021
  • Book

Sales Management That Works: How to Sell in a World That Never Stops Changing

By: Frank V. Cespedes
Selling is changing, but the impact on sales of megatrends like ecommerce, big data, and AI is often misunderstood and not supported by empirical data. Managers who fail to separate fact from hype will make decisions based on bad assumptions and, in a competitive... View Details
Keywords: Sales; Strategy; Salesforce Management; Change; Adaptation
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Cespedes, Frank V. Sales Management That Works: How to Sell in a World That Never Stops Changing. Boston, MA: Harvard Business Review Press, 2021.
  • August 2021
  • Case

Precision Paint Co.

By: Iavor I. Bojinov, Chiara Farronato, Janice H. Hammond, Michael Parzen and Paul Hamilton
Describes a marketing director about to launch a new process for demand forecasting. Provides data that allow students to do a multivariable regression analysis. A rewritten version of an earlier case. View Details
Keywords: Regression; Prediction; Forecasting; Data Science; Analysis; Forecasting and Prediction
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Bojinov, Iavor I., Chiara Farronato, Janice H. Hammond, Michael Parzen, and Paul Hamilton. "Precision Paint Co." Harvard Business School Case 622-055, August 2021.
  • July 2020
  • Teaching Note

Shindigz

By: Frank Cespedes
Teaching Note for HBS Case No. 819-010. Shindigz sells party and celebratory items through its branded direct online channel, third-party retail and wholesale channels, and online marketplaces. Shindigz has for decades successfully executed a premium-priced branded... View Details
Keywords: Ecommerce; Pricing; Price; Strategy; Decision Making; Distribution Channels; Brands and Branding; E-commerce; Consumer Products Industry
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Cespedes, Frank. "Shindigz." Harvard Business School Teaching Note 821-024, July 2020.
  • January–February 2015
  • Article

The Art of Giving and Receiving Advice

By: David A. Garvin and Joshua D. Margolis
The article looks at giving and receiving advice as an element of organizational leadership and managerial ability. It suggests that the skills related to these actions, such as self-awareness and diplomacy, are not innate talents but can be learned. It lists problems... View Details
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Garvin, David A., and Joshua D. Margolis. "The Art of Giving and Receiving Advice." Harvard Business Review 93, nos. 1/2 (January–February 2015): 60–71.
  • October 1997 (Revised September 2003)
  • Case

Eli Lilly and Company: Drug Development Strategy (A)

By: Stefan H. Thomke, Ashok Nimgade and Paul Pospisil
Describes how Eli Lilly and Co. tries to accelerate its new drug development process with the aid of "combinatorial chemistry"--a rapidly emerging and revolutionary approach to preclinical drug discovery. The product manager of a potential blockbuster migraine drug... View Details
Keywords: Chemicals; Finance; Innovation and Invention; Time Management; Markets; Product Development; Organizations; Business Processes; Problems and Challenges; Business and Stakeholder Relations; Competition; Pharmaceutical Industry
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Thomke, Stefan H., Ashok Nimgade, and Paul Pospisil. "Eli Lilly and Company: Drug Development Strategy (A)." Harvard Business School Case 698-010, October 1997. (Revised September 2003.)
  • 07 Jul 2014
  • Video

Class of 2017 Application Details

  • 21 Jan 2021
  • Video

Laila Tyabji

Laila Tyabji, Chairperson of Dastkar, an NGO supporting traditional Indian craftspeople, explains her start-up process without a background or experience in management and how it happened in an informal and organic way. View Details
  • November 2000
  • Background Note

Running and Growing the Small Company: Team Project Guidelines

Requires participation in a team research project. Each team should have three to four members. The goal of the project is to acquire first-hand knowledge of how a particular business process is managed at a small company. View Details
Keywords: Small Business; Groups and Teams; Projects
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Spear, Steven J. "Running and Growing the Small Company: Team Project Guidelines." Harvard Business School Background Note 601-083, November 2000.
  • 12 Nov 2019
  • News

‘She Build’: Creating an All-Women Real Estate Development Team

  • 9 AM – 9 AM EST, 31 Jan 2018
  • HBS Online

HBX Becoming A Better Manager

Master a process approach to management and move your organization forward. In Becoming a Better Manager youll learn to identify, analyze, design, and influence four critical organizational processes: decision-making, implementation, organizational learning, and change... View Details
  • April 2021
  • Case

Coca-Cola: Preparing for the Next 100 Years

By: Cynthia A. Montgomery and James Weber
In early 2020, James Quincey, the 14th chair of the 133-year old The Coca-Cola Company, was in the midst of a years-long transformation of Coca-Cola from being the leading carbonated soft drink (CSD) beverage company into a total beverage company. The company’s... View Details
Keywords: Strategy; Diversification; Change Management; Organizational Culture; Environmental Sustainability; Food and Beverage Industry; United States
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Montgomery, Cynthia A., and James Weber. "Coca-Cola: Preparing for the Next 100 Years." Harvard Business School Case 721-359, April 2021.
  • Program

Leading in the Digital Era

and in the larger classroom, driven by the renowned HBS case method. Review Our Campus Health & Safety Protocols Admissions Criteria and Process We admit candidates to specific sessions on a rolling, space-available basis, and encourage... View Details
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