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  • 20 Jun 2005
  • Research & Ideas

Creating a Positive Professional Image

appearance, but how do you manage something like skin color? Roberts will present her research, called "Changing Faces: Professional Image Construction in Diverse Organizational Settings," in the October issue of the Academy of... View Details
Keywords: by Mallory Stark
  • Web

A New Vision – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

for the sake of a goal like productivity, the actual conditions of power tend to disappear from view. But by having plunged into the experience of organizational life and then reflected on the meaning of it, the Hawthorne View Details
  • 2019
  • Article

Overcoming Cultural Resistance to Open Source Innovation

By: John Winsor, Jin Hyun Paik, Michael Tushman and Karim R. Lakhani
Purpose: This article offers insight on how to effectively help incumbent organizations prepare for global business shifts to open source and digital business models.
Design/methodology/approach: Discussion related to observation, experience and case studies... View Details
Keywords: Open Source Innovation; Organizational Culture; Organizational Change and Adaptation; Business Model; Technological Innovation; Collaborative Innovation and Invention
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  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

they go beyond earlier research to look at the broad context of call center service delivery. "Although much literature has recently been written about various ways to steer customer interactions to sale opportunities," write... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 07 Aug 2012
  • First Look

First Look: August 7

  PublicationsChange Agents, Networks, and Institutions: A Contingency Theory of Organizational Change Authors:Julie Battilana and Tiziana Casciaro Publication:Academy of Management Journal 55, no. 2 (April 2012) Abstract We develop a... View Details
Keywords: Sean Silverthorne
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

such behaviors led to undesirable consequences, even if they saw those behaviors as acceptable before they knew its consequences. Furthermore, our results demonstrate that a rational, analytic mindset can override the effects of one's intuitions in ethical judgments.... View Details
Keywords: Martha Lagace
  • Web

Africa - Global

Africa Research Center in Johannesburg, South Africa in 2017 followed by an office in Lagos, Nigeria in 2019, and an office in Nairobi, Kenya in 2022. This center plays an important role in helping HBS develop and strengthen relationships... View Details
  • Web

Middle East & North Africa - Global

Middle East & North Africa Cairo, Dubai, Istanbul, Tel Aviv HBS continues its efforts to build a deep understanding of and expertise in global business practice and innovation around the world, including throughout the Middle East and North Africa (MENA) region. The... View Details
  • 09 Sep 2014
  • First Look

First Look: September 9

making social enterprise an attractive setting to study hybrid organizing. Based on a literature review of organizational research on social enterprise and on our own research... View Details
Keywords: Sean Silverthorne
  • 24 Aug 2010
  • First Look

First Look: August 24

http://www.hbs.edu/research/pdf/11-013.pdf A Reexamination of Tunneling and Business Groups: New Data and New Methods Authors:Jordan Siegel and Prithwiraj Choudhury Abstract The last decade of corporate governance research has been... View Details
Keywords: Sean Silverthorne
  • November 2008 (Revised September 2014)
  • Background Note

Differences at Work: The Leadership Challenge

By: Sandra J. Sucher
This note reviews research findings on the leadership challenges of diversity, including the social psychology of similarity and difference, the value of multiple perspectives to problem-solving, the relationship between diversity and firm performance, and management... View Details
Keywords: Prejudice and Bias; Leadership; Behavior; Ethics; Organizational Culture; Diversity
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  • 19 Jan 2016
  • First Look

January 19, 2016

emphasize users over producers. Large parts of the knowledge economy now routinely rely on users, communities, and open innovation approaches to solve important technological and organizational problems. This view of innovation, pioneered... View Details
Keywords: Sean Silverthorne
  • 12 Apr 2016
  • First Look

April 12, 2016

link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50897 forthcoming Journal of Marketing Research Repairing the Damage: The Effect of Gender and Price Knowledge on Auto-Repair Price Quotes By: Busse, Meghan, Ayelet Israeli, and Florian... View Details
Keywords: Sean Silverthorne
  • 31 Oct 2023
  • Research & Ideas

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

disconnect between a company’s stated argument for diversity and the psychological reality of decision-making. “Your employees, future employees, customers and investors are watching.” As some CEOs weigh the future of their company’s DEI efforts amid recent legal... View Details
Keywords: by Katherine Hutt Scott and Barbara DeLollis
  • 2016
  • Book

Lead and Disrupt: How to Solve the Innovator's Dilemma

By: Charles A. O'Reilly and Michael Tushman
In the past few years, a number of well-known firms have failed—think of Blockbuster, Kodak, and RadioShack. When we read about their demise, it often seems inevitable—a natural part of "creative destruction." But closer examination reveals a disturbing truth:... View Details
Keywords: Organizational Change and Adaptation; Disruptive Innovation; Innovation and Management
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  • Research Summary

The role of the manager in cross-sector interactions

My second stream of research takes the individual manager as the unit of analysis in examining cross-sector interactions.  Two papers explore processes and mechanisms that allow managers to cross sectoral boundaries more effectively.

The first paper... View Details
  • 04 Apr 2016
  • HBS Seminar

Shelley Correll, Stanford University

    Corporate Social Responsibility Reporting in China: Symbol or Substance?

    This study focuses on how and why firms strategically respond to government signals regarding appropriate corporate activity. We integrate institutional theory with research on corporate political strategy to develop a political dependence model that explains (a) how... View Details
    • 2019
    • Article

    Can Big Data Improve Firm Decision Quality? The Role of Data Quality and Data Diagnosticity

    By: Maryam Ghasemaghaei and Goran Calic
    Anecdotal evidence suggests that, despite the large variety of data, the huge volume of generated data, and the fast velocity of obtaining data (i.e., big data), quality of big data is far from perfect. Therefore, many firms defer collecting and integrating big data as... View Details
    Keywords: Big Data; Analytics and Data Science; Decisions; Quality
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    • Web

    Named Fellowship Funds - Alumni

    to the broadest range of talented students. Berro is a portfolio counselor for and a partner of Capital World Investors, a division of Capital Research and Management Company. He graduated magna cum laude from the University of California... View Details