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  • 1999
  • Chapter

Organizing for Worldwide Effectiveness: The Transnational Solution

By: C. A. Bartlett and S. Ghoshal
Keywords: Globalized Firms and Management; Performance Effectiveness; Organizational Design
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  • 11 Oct 2004
  • Research & Ideas

Four Ways to Create Lasting Change

systems and processes. Moreover, the firm had experienced a slight decline in performance and increasing competition from major rivals prior to his arrival. We were intrigued by the changes taking place at Alpha, particularly as we... View Details
Keywords: by Martha Lagace
  • 2014
  • Article

Notes from the Search for Deep Indicators in Services

By: James L. Heskett
Much of the research in the service sector over the last four decades has concerned itself with the search for deep indicators that explain service performance. This paper provides a brief retrospective of some of this research and illustrates the directions that this... View Details
Keywords: Service Delivery; Organizational Culture; Performance; Service Industry
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  • Forthcoming
  • Article

No Line Left Behind: Assortative Matching Inside the Firm

By: Achyuta Adhvaryu, Vittorio Bassi, Anant Nyshadham and Jorge Tamayo
How do firms pair workers with managers, and which constraints affect the allocation of labor within the firm? We characterize the sorting pattern of managers to workers in a large readymade garment manufacturer in India and then explore potential drivers of the... View Details
Keywords: Assortative Matching; Productivity; Global Buyers; Readymade Garments; Labor; Organizational Design; Performance Productivity; Fashion Industry
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  • 23 Mar 2003
  • Research & Ideas

Putting the Project Puzzle Together

School, discusses his findings in this interview. Benko (HBS MBA '89), is Deloitte Consulting's global e-business leader. Lagace: A company's project portfolio, according to you and your co-author, Cathleen Benko, is a significant agent of View Details
Keywords: by Martha Lagace
  • 08 Aug 2023
  • Research & Ideas

The Rise of Employee Analytics: Productivity Dream or Micromanagement Nightmare?

hiring and productivity, says Jeffrey T. Polzer, the UPS Foundation Professor of Human Resource Management at Harvard Business School. His recent paper probes how organizational researchers should study people analytics practices, which... View Details
Keywords: by Ben Rand
  • 25 Feb 2002
  • Research & Ideas

The Country Effect: Does Location Matter?

"…This study suggests that just as there is no single management model that can be applied unilaterally across cultures, there is no unified Asian style of management. Market orientation, innovation, organizational climate, and... View Details
Keywords: by Sean Silverthorne
  • 14 Nov 2011
  • Research & Ideas

Creating a Global Business Code

performance perspective on conduct as opposed to a compliance mentality, Margolis says. "It's not just about thou shalt not, it's about taking a path of continual improvement." View Details
Keywords: by Carmen Nobel
  • 25 Nov 2013
  • Research & Ideas

Hiding From Managers Can Increase Your Productivity

employees, too. During the first summer, the embeds quickly discovered the crux of the transparency problem, which Bernstein recalls in his paper The Transparency Paradox: A Role for Privacy in Organizational Learning and Operational... View Details
Keywords: by Carmen Nobel; Manufacturing
  • 25 Nov 2021
  • News

An Aria for the Ambidextrous Organization

operating an arts nonprofit in a competitive environment to ensure its future growth and organizational health. Zvulun, the subject of an HBS case by Tushman, cites Tushman’s new book, Lead and Disrupt: How to Solve the Innovator’s... View Details
Keywords: opera; strategy; innovation; leadership; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
  • 10 Nov 2003
  • Research & Ideas

A Fast Start on Your New Job

been doing on the management of organizational change. The more I studied leaders who were trying to make changes in their organizations, the more I realized that they were usually in the midst of transitioning into new positions. In... View Details
Keywords: by Martha Lagace
  • 25 Oct 2018
  • Cold Call Podcast

Vodafone’s Innovative Approach to Advanced Technologies

Keywords: Telecommunications
  • 05 Jul 2011
  • News

The Business of Champions

triumph since 1972 hold lessons for other kinds of organizations and companies? Sports and games serve as a handy source of metaphors for business. Performance metrics abound, and success and failure are on the scoreboard for all to see.... View Details
Keywords: Garry Emmons; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
  • June 2, 2020
  • Article

How to 'Re-engineer' Your Business for Safety

By: Hubert Joly
Process reengineering was a massive trend in the 1990s. By focusing on improving either cost, quality, or service, a company could gain benefits in all three categories. Today, the principles that underpin process reengineering can be applied anew, with safety as a... View Details
Keywords: Re-engineering; COVID; Safety; Performance Improvement; Organizational Change and Adaptation
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  • 1994
  • Chapter

Core Capabilities and Core Rigidities

By: D. A. Leonard-Barton
Keywords: Core Relationships; Organizational Design; Performance Capacity
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  • Web

2017 Symposium - Race, Gender & Equity

writer and performer of Burq Off!, co-creator and performer of Shugs & Fats The Structured World and the Self Debra Meyerson Debra Meyerson, Adjunct Professor at Stanford Consulting Professor of View Details
  • 01 Dec 2015
  • Research & Ideas

What to Do When Your Organization Has Dueling Missions

the social mission. “Hybrids have to simultaneously pursue commercial and social objectives,” says Julie Battilana, an associate professor in the Organizational Behavior unit at Harvard Business School. “The big question is, is it really... View Details
Keywords: by Carmen Nobel
  • 2009
  • Chapter

Entry, Exit and Labour Productivity in U.K. Retailing: Evidence from Micro Data

By: Jonathan Haskel and Raffaella Sadun
The paper investigates the U.K. retail sector using store and firm-level data between 1998 and 2003. First, we present the first exhaustive description of the U.K. retail sector using micro data sources. Second, in the spirit of Foster, Haltiwanger, and Krizan (2002),... View Details
Keywords: Business Ventures; Market Entry and Exit; Organizational Change and Adaptation; Performance Productivity; Retail Industry; United Kingdom
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  • 2009
  • Book

Leading for Equity: The Pursuit of Excellence in the Montgomery County Public Schools

By: Stacey M. Childress, Dennis Doyle and David A. Thomas
Leading for Equity tells the compelling story of the Montgomery County (Maryland) Public Schools and its transformation—in less than a decade—into a system committed to breaking the links between race and class and academic achievement. In chapters organized around six... View Details
Keywords: Transformation; Education; Leadership; Organizational Change and Adaptation; Performance Improvement; Social Issues
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  • 19 Mar 2006
  • Research & Ideas

Do I Dare Say Something?

relevant ideas and concerns they have is the focus of this research. Upward voice refers to communications directed to someone higher in the organizational hierarchy with the perceived power or authority to take action on the problem or... View Details
Keywords: by Sarah Jane Gilbert