Operational Effectiveness - Publications - Faculty & Research

February 2004 (Revised March 2004)
Case

Fuel Cells: The Hydrogen Revolution?

By: Thomas R. Eisenmann and Ryland Matthew Willis

The challenges faced in establishing hydrogen fuel cell-powered transportation in the United States, which promises to reduce greenhouse gas emissions and dependence on imported oil is examined. Foremost among these challenges is a "chicken-and-egg" dynamic: consumers... View Details

Keywords: Taxation; Environmental Sustainability; Infrastructure; Government Administration; Energy Sources; Business and Government Relations; Network Effects; Transportation; Green Technology Industry; Energy Industry; European Union; Japan; United States

Citation

Find at Harvard

18 Feb 2009
First Look

First Look: February 18, 2009

who need them most, but unrestricted transfers might threaten the Internet's routing system. I suggest policies to create an IP address "market" while avoiding major negative externalities—mitigating the worst effects of v4... View Details

Keywords: Martha Lagace

15 Apr 2002
Research & Ideas

In the Virtual Dressing Room Returns Are A Real Problem

sense of self. Thus the decision can be laden with emotional factors that are less important in decisions to buy books, music, groceries, and electronics. Ample evidence suggests that current B2C sites are unable to characterize their products adequately to allow... View Details

Keywords: by Jan Hammond & Kristin Kohler; Apparel & Accessories; Fashion; Consumer Products; Manufacturing; Retail

04 Oct 2016
First Look

October 4, 2016

private information is directionally strong, managers, at announcement, provide guidance and use language that points statistically in the opposite direction. This effect is more pronounced when, post-announcement, management insiders... View Details

26 Mar 2007
Research & Ideas

Learning from Failed Political Leadership

rose-colored glasses will be much better positioned to profit from both positive and negative global developments. In summary, successful business operations in the current global economy necessitate a deeper understanding of political... View Details

Keywords: by Martha Lagace

02 Jul 2001
What Do You Think?

Built to Last or Bought to Sell?

Summing Up The authors of a recently-published book, Creative Destruction, have more work to do to convince our readers of their primary argument that creative destruction, based on an assumption of discontinuity, is a more effective... View Details

Keywords: by James Heskett

19 Mar 2019
First Look

New Research and Ideas, March 19, 2019

arise from operating performance, leverage, and the effect of large cash holdings (in Bata). In doing so, students learn the components of the traditional and modified DuPont frameworks and how to analyze... View Details

Keywords: Dina Gerdeman

23 Jan 2019
Sharpening Your Skills

Sports: Lessons for Managers

break away from their leader? Research Papers How Much Is a Win Worth? An Application to Intercollegiate Athletics The authors investigate the short- and long-term direct monetary effects of operating a... View Details

Keywords: by Sean Silverthorne; Sports

11 Mar 2001
Research & Ideas

Group Therapy

of several South American nations. Its operations in numerous energy-related industries have done much to improve the economic infrastructure of that continent's emerging countries. On the other hand, the close connections of some groups... View Details

Keywords: by Peter Jacobs

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

potential profit drivers rather than the first troops to cut in a downturn. Ton's working paper, "The Effect of Labor on Profitability: The Role of Quality", examines how mundane activities such as stocking shelves, setting up displays,... View Details

Keywords: by Julia Hanna; Retail

17 Jan 2007
Op-Ed

Learning from Private-Equity Boards

for corporate boards. The yes answer reflects the fact that many productive aspects of corporate governance and control that have proven effective in the private-equity industry were noticeably absent at Enron. If Enron's board (which was... View Details

Keywords: by Malcolm Salter; Financial Services

10 Oct 2000
Research & Ideas

Cross-Sector Collaboration: Lessons from the International Trachoma Initiative

donation." In "Cross-Sector Collaboration: Lessons from the International Trachoma Initiative," Barrett, Austin and McCarthy examine one such collaboration, a joint effort of the Edna McConnell Clark Foundation and Pfizer, Inc. to combat the devastating... View Details

Keywords: by Diana Barrett, James Austin & Sheila McCarthy

12 Aug 2008
First Look

First Look: August 12, 2008

evaluated less negatively than harmful actions carried out directly? Four experiments examine the moral psychology of indirect agency. Experiment 1 reveals effects of indirect agency under conditions favoring intuitive judgment, but not... View Details

Keywords: Sean Silverthorne

28 Sep 2015
Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

Lal says. “But 80 to 90 percent of mobile money operations are failures.” “If you don’t identify the right problem, the rest of it will not go anywhere” His research shows that companies are starting their market analyses in the wrong... View Details

Keywords: by Dina Gerdeman; Financial Services; Telecommunications

18 Apr 2005
Research & Ideas

Selling Luxury to Everyone

established middle-market and even lower-market players." For example, she said, "eight years ago, Starbucks was a luxury game on the east coast. . . . Now, Starbucks is daily standard operating procedure—a mass business."... View Details

Keywords: by Julie Jette; Consumer Products

18 Oct 2018
Research & Ideas

How to Use Free Shipping as a Competitive Weapon

there is room available for merchants to experiment with different value combinations. "Contingent free shipping magnifies the effectiveness of a promotion" To help online sellers understand the complex relationship between... View Details

Keywords: by Kristen Senz; Retail

06 Jan 2012
Op-Ed

Where Green Corporate Ratings Fail

News Corporation—a multinational media conglomerate that includes BSKYB, Dow Jones, Fox News, 20th Century Fox and Star, among other units—announced earlier this year that it has become climate neutral, meaning that its operations have no net impact on global climate... View Details

Keywords: by Michael Toffel & Auden Schendler; Information; Publishing

April 2007
Article

Wintel: Cooperation and Conflict

By: Ramon Casadesus-Masanell and David B. Yoffie

We study competitive interactions between Intel and Microsoft, two producers of complementary products. In a system of complements, like the PC, the value of the final product depends on how well the different components work together. This, in turn, depends on the... View Details

Keywords: Conflict and Resolution; Competition; Cooperation; Value; Performance Effectiveness; Research and Development; Motivation and Incentives; Investment; Price; Product Launch; Product