Online Technology - Publications - Faculty & Research

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

centricity cannot be achieved by simply listening to customers about their experiences with Best Buy; the company has to commit to owning the customers' problems and working creatively to solve them. Faced with increased price competition from retailers like Walmart as... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

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Digital Innovation - Alumni

Giving Digital Innovation Giving Digital Innovation Expand Impact Fuel HBS’s digital transformation to enable innovation in research and outreach Rapid technological change is sweeping our society, and leaders must be able to understand... View Details

08 Jun 2010
First Look

First Look: June 8

extract maximum value from technologies such as point-of-sale scanners and customer loyalty cards. Highly readable and compelling, The New Science of Retailing is your playbook for turning all that data into a wellspring for new profits... View Details

Keywords: Martha Lagace

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2022 Reunion Presentations - Alumni

at how CS50's pedagogy and technology has evolved to accommodate students in Cambridge, Allston, New Haven, and beyond, particularly during COVID-19. Participants will leave with a newfound appreciation of what View Details

07 Nov 2022
News

Victoria’s Secret Buys Alumni-Founded Adore Me

Today, the Journal notes, Adore Me “has more than 1.2 million customers who purchase its products online through monthly subscriptions and one-time buys.” Victoria’s Secret CEO Martin Waters noted that Adore Me is “significantly further... View Details

Keywords: Clothing and Clothing Accessories Stores; Retail Trade

02 Oct 2014
Working Paper Summaries

Bitcoin

Keywords: by Rainer Böhme, Nicolas Christin, Benjamin Edelman & Tyler Moore; Banking

23 Nov 2021
Research & Ideas

The Vinyl Renaissance: Take Those Old Records Off the Shelf

and LA. Gazette: Given how trendy it is now, will vinyl continue to grow after COVID? Kelleher: I don’t see vinyl shrinking away again, but I do worry that, as an industry, if we can’t get more capacity online to lessen turn times, fans... View Details

Keywords: by Christine Pazzanese, Harvard Gazette; Music

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Climate Impact - Business & Environment

rural India.” Danielle Colson MBA 2022 | Co-founder & COO, Mantel “Mantel is developing the first liquid phase materials that capture CO2 at high temperatures. Our molten borate technology enables new process designs that reduce costs by... View Details

01 Dec 2023
News

Engaging Students More Deeply

producing such cases rose in the 2010s as the technology improved, but it boomed in 2020 when the pandemic forced HBS into online classrooms and teachers were in search of the best ways to engage students in... View Details

Keywords: April White

11 Jul 2017
First Look

First Look at New Ideas and Research, July 11

customers, and (4) becoming a supplier to a multisided platform. These ideas can be used by physical as well as online businesses. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52837 forthcoming The Laryngoscope... View Details

Keywords: Sean Silverthorne

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HBS - Financials | Supplemental Financial Information

Publishing 27% Endowment Distribution & Current 18% Executive Education Tuition 14% MBA Tuition & Fees 8% HBS Online 2% Housing, Rents, & Other MBA Tuition and Fees Student tuition and fee revenue from the MBA program increased 21 percent... View Details

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MBA 2023 Alumni Transition - Alumni

listservs The current listserv technology that exists for each section (i.e. mba2023x@listserv.hbs.edu) will no longer work after June 8. The Alumni Web site has an online application, the ( Email Your... View Details

March 2023 (Revised August 2023)
Case

Majid Al Futaim: Adapting the Shopping Mall to the Digital Era

By: Antonio Moreno and Gamze Yucaoglu

The case opens in August 2022, as Ahmed Galal Ismail, CEO of Majid Al Futtaim Properties and Fatima Zada, digital and omnichannel director at Majid Al Futtaim Shopping Malls, go over the plans to roll out the omnichannel mall offering for the Mall of the Emirates they... View Details

Keywords: Business Model; Strategy; Information Technology; Technology Adoption; Value Creation; Competition; Expansion; Profit; Corporate Strategy; Retail Industry; Real Estate Industry; United Arab Emirates

Citation

Educators

Purchase

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

to do now, and to have any hope of doing that, we need to be integrating the specialized domain knowledge that managers possess into these tools and systems.” Marketers have long envisioned the potential for technology to bring about a... View Details

Keywords: by Kristen Senz

08 Mar 2004
Research & Ideas

Creating Value in Your Business Ecosystem

larger than the companies themselves: the success of their respective business ecosystems. These loose networks—of suppliers, distributors, outsourcing firms, makers of related products or services, technology providers, and a host of... View Details

Keywords: by Marco Iansiti & Roy Levien

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Industry Information - Alumni

technology of realtors. Redfin Real Estate News & Analysis Real estate news and analysis from one of the leaders in online real estate brokerage. Includes data on the state of US housing market and advice... View Details

Fast Answer

Resources for Investment Management and Financial Analysis

on technology-related reports covering the following subject areas: apps and platforms, online marketing, digital media, Internet of Things (IoT), payments, fintech. Frost & Sullivan Reports covering View Details

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Globalization - Faculty & Research

to Run?'." Harvard Business School Case 425-010, July 2024. Freelancer, Ltd. By: Christopher Stanton , Karim R. Lakhani , Jin Hyun Paik and Nina Cohodes July 2024 | Case | Faculty Research Over the course of the 2010s, the rapid advancement of mobile View Details

2022
Working Paper

The Disagreement Problem in Explainable Machine Learning: A Practitioner's Perspective

By: Satyapriya Krishna, Tessa Han, Alex Gu, Javin Pombra, Shahin Jabbari, Steven Wu and Himabindu Lakkaraju

As various post hoc explanation methods are increasingly being leveraged to explain complex models in high-stakes settings, it becomes critical to develop a deeper understanding of if and when the explanations output by these methods disagree with each other, and how... View Details

Keywords: AI and Machine Learning; Analytics and Data Science; Mathematical Methods