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  • Web

Organizational Leadership Course | HBS Online

and less averse to having difficult conversations. Juliana Casale Head of Marketing at Crazy Egg Learn to lead at scale and mobilize your employees as you transition your business from a startup into a growth-stage company. "HBS Online... View Details
  • 01 Jan 2004
  • News

D. Ronald Daniel, MBA 1954

off to meet with older client executives, Marvin insisted that we all wear hats during our travels to and from the firm. The only non-American among us was a Brit." Daniel made his mark as part of the team that advised Mobil Oil. That... View Details
  • August 2023 (Revised December 2023)
  • Case

Money Fellows: The Quest for Expansion

By: Álvaro Rodríguez Arregui, Michael Chu and Ahmed Dahawy
This case explores the opportunities and challenges associated with expanding the operations of a complex entrepreneurial business model. It highlights how cultural aspects of different geographies impact a startup's operational and economic models. The case also... View Details
Keywords: Business Model; Developing Countries and Economies; Geographic Scope; Business Strategy; Mobile and Wireless Technology; Cross-Cultural and Cross-Border Issues; Business and Shareholder Relations; Financial Services Industry; Banking Industry; Egypt
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  • July–August 2021
  • Article

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs. Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details
Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust
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  • 2013
  • Working Paper

Clusters and the New Growth Path for Europe

By: Christian Ketels and Sergiy Protsiv
This paper outlines elements of a conceptual framework that clarifies the role that clusters play relative to government policies and actions of individual companies in supporting the emergence of "High Road" strategies that lead to better New Growth Path–related... View Details
Keywords: Technological Innovation; Competition; Industry Clusters; Globalization; Economic Growth; Europe
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  • 18 Sep 2017
  • Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

conveying long-lasting brand values in the minds of consumers, says Sunil Gupta, the Edward W. Carter Professor of Business Administration. As an example, take a look at location-based mobile marketing. “You walk past a restaurant, and... View Details
Keywords: by Dina Gerdeman; Advertising; Technology
  • 08 May 2020
  • Blog Post

Building a World of Trusted Leaders: Taking the MBA Oath

In 2009, students at Harvard Business School mobilized to create a social contract: the MBA Oath. The MBA Oath has since been adopted by 1000+ MBAs worldwide and counting. In this new era, the MBA Oath feels more relevant than ever and... View Details
  • Portrait Project

Tory Voight

elementary school to hide our circumstances. My modest childhood was encapsulated by multiple service jobs and the hope I could achieve “more” than what I was born into. Yet gaining upward mobility as a first-gen student was not as simple... View Details
  • 21 Aug 2019
  • Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

such as the mobile phone and Internet of Things explosions across many fast-growing Asian economies. Beyond academic questions, business analysts could use these machine-learning techniques, which the researchers say are relatively simple... View Details
Keywords: by Michael Blanding
  • 29 Aug 2005
  • Research & Ideas

How Organizations Create Social Value

knowledge than do nonprofit groups about the social problem, so they experience more ramp-up time. In nonprofits, the founders often have technical expertise in the problem area and are able to do a more in-depth analysis. Resource View Details
Keywords: by Manda Salls
  • Web

Privacy Policy & Legal Info | HBS Online

services (the Websites and the services, “Services”). Our Services include Websites and other applications, programs, and Online or mobile products of HBS Online, including the HBS Online Community. Although HBS Online is a unit of... View Details
  • Blog

Is the Digital Transformation Certificate Right for You?

It's no secret that digital technologies have transformed—and continue to transform—entire industries. The ability to grasp the implications of shifting technologies, from mobile devices to social media to machine learning, is critical... View Details
  • 01 Sep 2023
  • News

Alumni and Faculty Books

crisis. Based on unprecedented access to Indonesian archives and a wealth of international sources, Suharto’s Cold War narrates the first decades of the Suharto regime at the national, regional, and global levels. Suharto mobilized... View Details
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Studies in Management (Dublin, Ireland, June 2004) for “Exploring the Relationships between Product Development and Environmental Turbulence: The Case of Mobile TLC Services,” with T. Buganza and C. Dell’Era. Roberto Verganti : Awarded... View Details
  • 08 Mar 2022
  • Blog Post

Recalling My First Cold Call: A Conversation with Second-Year Students

job as a general manager of a mobile cellular company owned by a parent corporation. I had spoken up and participated in previous classes, so I did not anticipate being cold-called. But as always, it comes when you least expect it. We... View Details
  • November 2017
  • Case

The Digital Factory – Siemens: Electronic Works Amberg

By: Rajiv Lal and Scott F. Johnson
The Electronic Works Amberg (EWA) was Siemens' most advanced factory. The plant built industrial automation equipment using state-of-the-art manufacturing techniques. Siemens was considering creating a consulting business for its manufacturing clients. Given the EWA's... View Details
Keywords: Siemens; Internet Of Things; Industrie 4.0; Manufacturing; Consulting; Digital Factory; Ewa; Amberg; Electronic Works Amberg; Information Technology; Mobile and Wireless Technology; Applications and Software; Internet and the Web; Production; Manufacturing Industry; Industrial Products Industry; Technology Industry; Germany
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  • 16 Aug 2018
  • News

Working with a Giver’s Spirit

Philippine tech incubator behind a number of remarkable companies, including Ayannah, which uses social media and mobile platforms to provide digital commerce and payment services to the world’s unbanked; PawnHero, an online pawnshop that... View Details
Keywords: Constantine von Hoffman
  • 20 Sep 2022
  • Research & Ideas

How Partisan Politics Play Out in American Boardrooms

political environment in mind,” Kempf says. “Apparently, that seems to influence even the decisions of very high-level executives in public US firms, [which is surprising because] you think they're generally very mobile and not really... View Details
Keywords: by Pamela Reynolds
  • 10 Oct 2011
  • Research & Ideas

Retailing Revolution: Category Killers on the Brink

located stores that are paragons of flexibility: Best Buy Mobile outlets, which focus on selling mobile phones, are a good example of this phenomenon. Consumer behavior is changing faster than ever, and... View Details
Keywords: by Rajiv Lal & Jose B. Alvarez; Retail
  • 01 Nov 2019
  • What Do You Think?

Should Non-Compete Clauses Be Abolished?

restrict an employee’s upward mobility and reduce wage and benefits competition among employers. According to statistics cited by the US Senate Committee on Small Business and Entrepreneurship, 12 percent of workers earning less than... View Details
Keywords: by James Heskett