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Show Results For
- All HBS Web
(10,178)
- People (64)
- News (3,423)
- Research (4,038)
- Events (30)
- Multimedia (61)
- Faculty Publications (1,453)
- 12 Mar 2024
- HBS Case
How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones
Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details
- 22 May 2019
- Research & Ideas
Forgiving Student Loan Debt Leads to Better Jobs, Stronger Consumers
get their other finances in order, and make more substantial contributions to the economy, according to a new research study Second Chance: Life without Student Debt. The study was co-written by Harvard Business School Associate Professor... View Details
Keywords: by Dina Gerdeman
- 13 Jul 2016
- HBS Case
How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers
trouble. The chickens will run for the hills.” LESSON ONE: THINK LIKE A CUSTOMER From the beginning, it was clear to the founders of apartment-sharing site Airbnb that they’d need to find people willing to list their homes before finding... View Details
- 16 May 2000
- Research & Ideas
The Simple Economics of Open Source
pay-off, no reward? Could it be driven, as some media reports have admiringly suggested, purely by intellectual fervor on the part of programmers, perhaps coupled with a noble desire to share and dispense knowledge to benefit mankind? Not... View Details
- 07 Jun 2023
- HBS Case
3 Ways to Gain a Competitive Advantage Now: Lessons from Amazon, Chipotle, and Facebook
enough, then you are creating value not just for the company, but for the customer, or for employees and suppliers as well,” Karp says. Differentiation is key Many companies achieve a competitive advantage by differentiating themselves... View Details
Keywords: by Michael Blanding
- 12 May 2021
- Book
The Hard Truth About Being a CEO
blocked by you hanging around. That’s a true warning sign that maybe it’s time for you to move on and do something new.” 5. Strive for authenticity “A lot of CEOs think they have to play a role, like an... View Details
Keywords: by Michael Blanding
- 26 Jun 2023
- Research & Ideas
Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks
marketers think of the customer experience like a play in three acts—pre-purchase, purchase, and post-purchase. However, research by De Freitas and fellow researchers looked more holistically at the customer... View Details
- 19 Dec 2023
- Research & Ideas
The 10 Most Popular Articles of 2023
People Get Ahead?Society seems to reward people with particular facial features. Research by Shunyuan Zhang and colleagues uses machine learning to analyze traits that people associate with charisma. The... View Details
Keywords: by Danielle Kost
- 30 Apr 2024
- Book
When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners
the companies involved in scandals, but for all businesses. Find out more in this excerpt from Paine’s chapter: Research Handbook on Organisational Integrity, edited by Muel Kaptein Excerpt from Chapter 2: “Managing Organisational... View Details
Keywords: by Dina Gerdeman
- 29 Oct 2008
- Research & Ideas
The Next Marketing Challenge: Selling to ’Simplifiers’
by too much stuff acquired. She is increasingly skeptical in the face of a financial meltdown that it was all worth the effort. Out will go luxury purchases, conspicuous consumption, and a trophy culture. Tomorrow's consumer will buy more... View Details
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
the world has three. I don't mean to boast. And there are lots of things that we've been working on since the eighties. We've been trying to get an HIV vaccine since the 1980s and we've been unsuccessful. Neeley: So, where does this leave us? Frazier: Let me start... View Details
- 01 Nov 2021
- What Do You Think?
How Long Does It Take to Improve an Organization’s Culture?
(iStockphoto/skynesher) Most CEOs recognize the power of organizational culture and the impact that it can have on the bottom line. They acknowledge the importance of shared values and behaviors that influence the way an organization conducts its business. One... View Details
Keywords: by James Heskett
- 02 May 2019
- Sharpening Your Skills
How To Ask Better Questions
not in having all the right answers, but rather in asking the right questions. Teaching The DealShowing emotion, asking questions, and understanding your own strengths and weaknesses can be key to a successful agreement. About the Author Kristen Senz is a writer and... View Details
Keywords: by Kristen Senz
- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
by allocating rewards and resources for both traditional performance and for learning activities. What has changed and what hasn’t? The four drives themselves, fundamental to human psychology, have not... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- 01 May 2024
- What Do You Think?
Have You Had Enough?
(Illustration created using image generated by Midjourney, an artificial intelligence tool.) Last month, I posted a column in HBS Working Knowledge titled, “What’s Enough to Make Us Happy?” Over the last few months, I’ve been asking... View Details
Keywords: by James Heskett
- 07 Sep 2020
- Working Paper Summaries
Entrepreneurs (Co-) Working in Close Proximity: Impacts on Technology Adoption and Startup Performance Outcomes
- 29 Jan 2007
- Research & Ideas
The Business Press Is a Watchdog that Bites
and so many outlets, it does not appear that advertising money biases coverage—which I think was a cool result and different from the conflict we've seen with analysts, for instance. Q: You found that the press published articles on... View Details
- 07 Jun 2012
- Working Paper Summaries
How Short-Termism Invites Corruption--And What to Do About It
Keywords: by Malcolm S. Salter
- 02 Aug 2021
- Research & Ideas
What If Closing the Wage Gap Means Everyone Earns Less?
laws that seek to give workers more bargaining power by requiring companies to disclose employee salaries. However, opening up the books for all to see has put 2 to 3 percent less cash in workers’ pockets, at least in the US private... View Details
Keywords: by Avery Forman
- 21 Jul 2011
- Working Paper Summaries