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Show Results For
- All HBS Web
(1,418)
- People (2)
- News (328)
- Research (956)
- Events (7)
- Multimedia (4)
- Faculty Publications (322)
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
they go beyond earlier research to look at the broad context of call center service delivery. "Although much literature has recently been written about various ways to steer customer interactions to sale opportunities," write... View Details
- 08 May 2012
- First Look
First Look: May 8
the paper: http://www.hbs.edu/research/pdf/12-093.pdf Componential Theory of Creativity Author:Teresa M. Amabile Abstract The componential theory of creativity is a comprehensive model of the social and psychological components necessary... View Details
Keywords: Carmen Nobel
- 07 Apr 2015
- First Look
First Look: April 7
Publications April 2015 Harvard Business Review How to Really Motivate Salespeople By: Chung, Doug J. Abstract—Much of what we believe about the best ways to compensate and motivate the sales force is based on theory and lab... View Details
Keywords: Sean Silverthorne
- 28 Apr 2022
- Blog Post
Climate Stories Episode #4: Erika Myers, World Resources Institute Ross Center for Sustainable Cities
climate report warns that harmful carbon emissions have never been higher in human history. First, the encouraging news: Data analysts at EVAdoption.com reported record sales in the U.S. in the first half of 2021, despite global chip... View Details
- 01 Jun 2017
- News
Supercharged
“Crush it!” I was test-driving a Tesla Model S 75D under the watchful eye of Kristin, the “owner-advisor” tasked with accompanying me while I took one of Elon Musk’s battery-powered luxury cars for a spin on the Far West Side of... View Details
- 01 Apr 1997
- News
Facing the Music
record industry, 1996 was a bluesy kind of year. As revenues increased less than 1 percent and consumers bought 8 percent fewer CDs and cassettes compared to the previous year, the pause button, it seems, was hit on a decade of double-digit growth. Moreover, this View Details
Keywords: Marguerite Rigoglioso
- 03 Sep 2014
- What Do You Think?
Who Should Choose Your Boss?
recommendations ." Gerald Nanninga posed an interesting question: "Today's workforce is evolving ever more closely to a 'contract employee' model . So, if you think of yourself as your boss and your supervisor as your client,... View Details
- 01 Mar 2009
- News
A New Approach to Health-Care Reform
until we make sure that the treatments and services consumers are getting are effective and affordable, changing the way we consumers pay for the services doesn’t fix anything. What we need is a system of new value networks that will disrupt the old business View Details
- 26 Apr 2004
- Research & Ideas
A Clear Eye for Innovation
units at the senior executive level. In other words, they manage organizational separation through a tightly integrated senior team. We call these kinds of companies "ambidextrous organizations," and we believe they provide a practical and proven View Details
- 22 Mar 2010
- Research & Ideas
One Strategy: Aligning Planning and Execution
deep culture of direct sales to corporate customers, the company was slow to take advantage of a rapidly emerging consumer market—at least until founder Michael Dell returned to shake things up. "Our past is littered with firms that... View Details
- 19 May 2015
- First Look
First Look: May 19
Abstract—The prominent but unproven intuition that preference heterogeneity reduces redistribution in a standard optimal tax model is shown to hold under the plausible condition that the distribution of preferences for consumption... View Details
Keywords: Sean Silverthorne
- 01 Jun 2011
- News
The Best-Laid Plans
MBA 2011) were semifinalists in the 2010 contest with FashionStake, a “community-curated marketplace for independent fashion” that circumvents the traditional department store model by giving consumers a voting voice to determine which... View Details
- 04 Jun 2001
- Research & Ideas
Why dot.coms Will Rise Again
& Fung is a publicly traded family company that McFarlan reckoned would clock $5 billion in US sales by the end of 2001. The company operates a supply chain network involving "thousands" of factories across China, Southeast... View Details
Keywords: by Martha Lagace
- 15 Jan 2020
- News
The Business of Access
position at San Mateo–based Shelter Network, which needed her skills to research and implement its merger with another homelessness service provider, InnVision, in Santa Clara. InnVision’s business model was to charge homeless people for... View Details
Keywords: Maureen Harmon
- 20 Jun 2019
- News
Reframing Modern Art
Modernity: The Black Model from Manet and Matisse to Today, focused on the portrayal of black figures in modern and contemporary art. The New Yorker called the show “a memorizing display, deeply felt, accurate, and necessary,” while the... View Details
- 02 Oct 2000
- Research & Ideas
The Dubious Logic of Global Megamergers
expansion." In this excerpt, they detail seven such strategies that corporate leaders can pursue. Pick Up the Scraps. As Peter Drucker recently noted, for every megamerger or large acquisition, there are usually several spin-offs, divestments, or asset View Details
Keywords: by Pankaj Ghemawat & Fariborz Ghadar
- 28 Sep 2015
- News
Rockin’ for a Cause
victim to California’s statewide budget cuts. “Susan’s group came up with a new model of distributing funds district-wide instead of school-by-school,” Scheel explains. “Because of that, PiE appeals not just to individual donors, but also... View Details
- 22 Sep 2014
- Op-Ed
Online Banks Fill Funding Needs for Small Business
have the money in their account in just days, whereas in the conventional banking model small business owners may not be approved for several weeks. New Ways To Make Loan Decisions By and large, emerging online alternative lenders make... View Details
- 03 Mar 2015
- First Look
First Look: March 3
advertising strategy, and leather sourcing issues. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/514078-PDF-ENG Harvard Business School Case 815-070 The Grommet The Grommet, an online product launch platform, was at the brink of scaling its business. The... View Details
Keywords: Sean Silverthorne
- 20 Jan 2010
- First Look
First Look: Jan. 20
research suggests that the random coefficients logit is a highly flexible model that overcomes the problems of the homogeneous logit by allowing for differences in tastes across individuals. The purpose of this paper is to show that this... View Details
Keywords: Martha Lagace