• 2001
• Case

Stora Enso North America (SENA)

By: Vijay Govindarajan, Jesse Johnson and Chris Trimble

Robert Leach, VP of information technology for SENA had a vision of building an IT infrastructure that connected all of the participants in the paper supply chain and launching new service businesses enabled by the new infrastructure. Through a detailed description of... View Details

Keywords: Information Technology; Service Delivery; Supply Chain; Business Strategy

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Govindarajan, Vijay, Jesse Johnson, and Chris Trimble. "Stora Enso North America (SENA)." 2001. (Case No. 2-0001.)

• 01 Mar 2009
• News

An Excerpt from The Innovator’s Prescription: A Disruptive Solution for Health Care

“The current health-care system generally is modular. Specialized companies operate hospitals, process paperwork, negotiate blanket service contracts, and manage outpatient and retail clinics. Most doctors’ offices are set up View Details

Keywords: Health, Social Assistance

• 19 Feb 2015
• Video

David Hornik, venture capitalist, August Capital

W. Earl Sasser

Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details

Keywords: service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry

• February 2011 (Revised September 2013)
• Case

Sarvajal: Water for All

By: John D. Macomber and Mona Sinha

Entrepreneur wrestles with business model using SMS and RFID technology, franchising, and leasing to rapidly grow off-the-grid water purification business without subsidies. The company seeks to provide potable water services to rural and urban India where the public... View Details

Keywords: Business Subsidiaries; Business Model; Communication Technology; Private Sector; Social Entrepreneurship; Cost Management; Rural Scope; Emerging Markets; Infrastructure; Problems and Challenges; Information Infrastructure; India

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Macomber, John D., and Mona Sinha. "Sarvajal: Water for All." Harvard Business School Case 211-028, February 2011. (Revised September 2013.)

• Web

Impact on a Global Scale | Social Enterprise | Harvard Business School

Impact on a Global Scale “We are living at an extraordinary point in the arc of history,” says Tom Tierney (MBA 1980). “Countless leaders, from social entrepreneurs to corporate executives to public servants, are aggressively committing... View Details

• Web

Activating a Legion of People | Social Enterprise | Harvard Business School

insight led to nine rewarding years as senior vice president at United Way of New York City. Careers & Connections My next turning point came when I realized that I wanted to develop my international skills and experience and somehow... View Details

• December 2023 (Revised August 2024)
• Supplement

Microsoft Azure and the Cloud Wars (B)

By: Andy Wu and Matt Higgins

By 2023, the global market for cloud infrastructure had consolidated into a three-horse race. As of Q4 2022, Amazon, Microsoft, and Google collectively accounted for 66% of the global market. AWS had a market share of 33%, Microsoft Azure had 23%, and Google Cloud had... View Details

Keywords: Microsoft; Artificial Intelligence; AI; Competition; Information Infrastructure; Market Participation

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Wu, Andy, and Matt Higgins. "Microsoft Azure and the Cloud Wars (B)." Harvard Business School Supplement 724-434, December 2023. (Revised August 2024.)

• Web

Once in a Lifetime Opportunities | Social Enterprise | Harvard Business School

effectively and efficiently measure the impact of Acumen’s portfolio companies. “We developed Lean Data as a smart way to listen to our customers and understand the impact of our products and View Details

• 22 Apr 2021
• News

Leading for a Better World in Boston; Virtual Event Showcases Japan Fellowship

would produce even if there wasn’t a pandemic, as it is another chance for alumni to find inspiration. “This is about truly authentic leadership stories, from people whose work is amazing,” says Driscoll.... View Details

Keywords: Margie Kelley

• 17 Sep 2015
• News

Seattle and Cleveland Alumni Connect Around a ‘Vision’ for the New HBS

the world. “And the Campaign is about more than raising money,” he noted. “It provides an opportunity to inspire and engage the next generation of leaders at the School—to better connect alumni with each other and with HBS in powerful ways View Details

• Web

A Broad Spectrum of Opportunities | Social Enterprise | Harvard Business School

and 2008 New Orleans Service Immersions at HBS. “The community around Social Enterprise activities at HBS is a large, diverse group of faculty, staff, and students—there are definitely View Details

• 2012
• Book

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

By: Frances Frei and Anne Morriss

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance—for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the... View Details

Keywords: Customers; Business Ventures

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Frei, Frances, and Anne Morriss. Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Cambridge: Harvard Business Review Press, 2012.

Leonard A. Schlesinger

Leonard A. Schlesinger is Baker Foundation Professor at the Harvard Business School where he serves as Chair of the School’s Practice based faculty and faculty Chair of the MBA Field Global Immersion program. He has served as a member of the HBS faculty from 1978 to... View Details