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  • April 2021
  • Exercise

Valuing Employment Exercise

By: George Serafeim, Ethan Rouen and Katie Panella
The Valuing Employment exercise can be used to show the importance of impact measurement in designing incentives and contracts. The exercise has two phases. In the first phase, participants play the role of managers at the State of Massachusetts Infrastructure... View Details
Keywords: Bid Evaluation; Workforce; Impact Measurement; Bids and Bidding; Contracts; Design; Measurement and Metrics
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  • 22 Dec 2016
  • Op-Ed

The Small Business Administration is a Model for How to Drive Economic Growth

eliminating SBA programs. Rather, it was an ambitious plan to make it easier for constituencies, like small businesses, to access the programs and services that are in place to help them. “The SBA is perhaps the perfect prototype for... View Details
Keywords: by Karen Mills
  • 19 Feb 2015
  • Video

David Hornik, venture capitalist, August Capital

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • January 2011 (Revised June 2011)
    • Supplement

    Fixed Income Arbitrage in a Financial Crisis (C): TED Spread and Swap Spread in November 2008

    Investment manager Albert Mills confronts an apparent arbitrage opportunity during the global financial crisis of 2008 when he notices an unusually low-- and briefly negative-- thirty-year U.S. dollar fixed-floating swap spread. Mills must decide if there is an... View Details
    Keywords: Bonds; Financial Management; Investment Return; Financial Crisis; Financial Services Industry; United States
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    • 2001
    • Case

    Stora Enso North America (SENA)

    By: Vijay Govindarajan, Jesse Johnson and Chris Trimble
    Robert Leach, VP of information technology for SENA had a vision of building an IT infrastructure that connected all of the participants in the paper supply chain and launching new service businesses enabled by the new infrastructure. Through a detailed description of... View Details
    Keywords: Information Technology; Service Delivery; Supply Chain; Business Strategy
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    • 01 Mar 2009
    • News

    An Excerpt from The Innovator’s Prescription: A Disruptive Solution for Health Care

    “The current health-care system generally is modular. Specialized companies operate hospitals, process paperwork, negotiate blanket service contracts, and manage outpatient and retail clinics. Most doctors’ offices are set up View Details
    Keywords: Health, Social Assistance
    • Web

    Impact on a Global Scale | Social Enterprise | Harvard Business School

    Impact on a Global Scale “We are living at an extraordinary point in the arc of history,” says Tom Tierney (MBA 1980). “Countless leaders, from social entrepreneurs to corporate executives to public servants, are aggressively committing... View Details
    • Web

    Activating a Legion of People | Social Enterprise | Harvard Business School

    insight led to nine rewarding years as senior vice president at United Way of New York City. Careers & Connections My next turning point came when I realized that I wanted to develop my international skills and experience and somehow... View Details
    • Web

    A Broad Spectrum of Opportunities | Social Enterprise | Harvard Business School

    and 2008 New Orleans Service Immersions at HBS. “The community around Social Enterprise activities at HBS is a large, diverse group of faculty, staff, and students—there are definitely View Details
    • Web

    Once in a Lifetime Opportunities | Social Enterprise | Harvard Business School

    effectively and efficiently measure the impact of Acumen’s portfolio companies. “We developed Lean Data as a smart way to listen to our customers and understand the impact of our products and View Details
    • December 2023 (Revised August 2024)
    • Supplement

    Microsoft Azure and the Cloud Wars (B)

    By: Andy Wu and Matt Higgins
    By 2023, the global market for cloud infrastructure had consolidated into a three-horse race. As of Q4 2022, Amazon, Microsoft, and Google collectively accounted for 66% of the global market. AWS had a market share of 33%, Microsoft Azure had 23%, and Google Cloud had... View Details
    Keywords: Microsoft; Artificial Intelligence; AI; Competition; Information Infrastructure; Market Participation
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    • 22 Apr 2021
    • News

    Leading for a Better World in Boston; Virtual Event Showcases Japan Fellowship

    would produce even if there wasn’t a pandemic, as it is another chance for alumni to find inspiration. “This is about truly authentic leadership stories, from people whose work is amazing,” says Driscoll.... View Details
    Keywords: Margie Kelley
    • 17 Sep 2015
    • News

    Seattle and Cleveland Alumni Connect Around a ‘Vision’ for the New HBS

    the world. “And the Campaign is about more than raising money,” he noted. “It provides an opportunity to inspire and engage the next generation of leaders at the School—to better connect alumni with each other and with HBS in powerful ways View Details
    • October 2013
    • Case

    FasterCures: Removing Barriers to Treatments

    By: Richard G. Hamermesh and James Weber

    In mid-2013, as FasterCures celebrated its 10th anniversary as a center of the Milken Institute, Executive Director Margaret Anderson thought about what the organization should do to ensure it had even more impact in its next 10 years. FasterCures was a non-profit... View Details

    Keywords: Health Care; Health Care Industry; Health Care Policy; Health Services; Healthcare; Healthcare Reform; Healthcare Ventures; Nonprofit; Non-profit Management; Not-for-profit; Incubator; Accelerator; Venture Philanthropy; Medical Services; Medical Solutions; Medical Research; Medical Treatment; Clinical Trials; Drug Reimbursement; Early Stage; Early Stage Research Funding; Early Stage Funding; Milken Institute; Michael Milken; David Baltimore; Partnering For Cures; National Institutes Of Health; Cancer Care In The U.S.; Cancer Care Services; Policy-making; Health Care and Treatment; Health; Health Testing and Trials; Entrepreneurship; Social Entrepreneurship; Nonprofit Organizations; Policy; Health Industry; United States; District of Columbia
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    • February 2011 (Revised September 2013)
    • Case

    Sarvajal: Water for All

    By: John D. Macomber and Mona Sinha
    Entrepreneur wrestles with business model using SMS and RFID technology, franchising, and leasing to rapidly grow off-the-grid water purification business without subsidies. The company seeks to provide potable water services to rural and urban India where the public... View Details
    Keywords: Business Subsidiaries; Business Model; Communication Technology; Private Sector; Social Entrepreneurship; Cost Management; Rural Scope; Emerging Markets; Infrastructure; Problems and Challenges; Information Infrastructure; India
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      W. Earl Sasser

      Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details

      Keywords: service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry
      • 2012
      • Case

      Advanced Leadership Pathways: Shelly London and Ethics Education—'Strengthening Our Moral Compass'

      By: Rosabeth Moss Kanter and Anne Arlinghaus
      Shelly London and Ethics Education — 'Strengthening Our Moral Compass' 2009 AL Fellow
      Following a successful career as a Senior Vice President, Vice President, and Chief Communications Officer at two large corporate companies, Shelly London set out to promote... View Details
      Keywords: Leadership Skills; Ethics Education; Initiatives; Morality; Moral Compass; Prima Facie; Grassroots Movement; Ethical Reasoning; Decision-making; Social Media; Media Relations; Family Dinner Project; Public Conversations Project; Laura Chasin; Computer Games; Video Games; Quandary; Organizational Structure; Infrastructure; Ethics; Education; Moral Sensibility; Behavior; Decision Making; Leadership; Innovation and Management; Service Industry; Service Industry; North and Central America
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      • April 2020
      • Case

      Apple Inc. in 2020

      By: David B. Yoffie and Daniel Fisher
      After a decade as CEO, Tim Cook is facing one of his biggest strategic transitions of his tenure. While Apple had performed spectacularly well under Cook, Apple's core business was maturing. Sales of iPhones, iPads, and Macs were flat or down. However, Apple's new... View Details
      Keywords: Innovation; Market Positioning; Marketing Implementation; Planning; Products; Strategic Positioning; Strategy; Information Technology; Competitive Strategy; Technological Innovation; Competitive Advantage; Product Positioning; Communication; Competition; Leadership; Strategic Planning; Computer Industry; Telecommunications Industry; Technology Industry
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      • 2012
      • Book

      Uncommon Service: How to Win by Putting Customers at the Core of Your Business

      By: Frances Frei and Anne Morriss
      Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance—for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the... View Details
      Keywords: Customers; Business Ventures
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