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  • 10 Jun 2014
  • First Look

First Look: June 10

to 67.5% of standard. Customers who observed employees engaged in labor perceived greater effort, appreciated that effort, and valued the service more. Employees who observed customers felt more appreciated... View Details
Keywords: Sean Silverthorne
  • 13 Nov 2012
  • First Look

First Look: November 13

F. Ward, and Michael I. Norton Publication:Journal of Experimental Psychology: General (forthcoming) Abstract When people are the victims of greed or recipients of generosity, their first impulse is often to pay back that behavior in... View Details
Keywords: Sean Silverthorne
  • 01 Feb 2001
  • News

Drilling Down

States. "Like the supermajors, we have to be global in our orientation — albeit on a smaller scale — and that includes how we manage our human resources. It can be a challenge to find skilled, multilingual employees who are willing to... View Details
Keywords: Hanna, Julia; Matthew R. Simmons; Oil and Gas Extraction; Mining; Natural Gas Distribution; Utilities
  • 05 May 2009
  • First Look

First Look: May 5, 2009

Psychology (forthcoming) Abstract This study examined the convergent and construct validity of ratings of individual creative contributions in a team context. A sample of 201 employees and supervisors, working on 26 team projects,... View Details
Keywords: Martha Lagace
  • 01 Jun 2025
  • News

Alumni and Faculty Books

Edited by Margie Kelley Rethinking Investing: A Very Short Guide to Very Long-Term Investing By Charles D. Ellis (MBA 1963) Wiley In just 10 short, accessible, and inviting chapters, Rethinking Investing: A Very Short Book on Very Long-Term Investing presents... View Details
  • 03 Feb 2015
  • First Look

First Look: February 3

disseminating information about peer behavior on savings. Low-saving employees received simplified plan enrollment or contribution increase forms. A randomized subset of forms stated the fraction of... View Details
Keywords: Sean Silverthorne
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

sophisticated safeguards such as an independent ethics committee and a "whistle blower" system for employees concerned with the company's practices. In less than two decades, Sydney IVF grew from just four View Details
Keywords: Martha Lagace
  • Web

Hiring Process | Employment

may have the opportunity to meet other members of the department where the position resides. This interview is an opportunity to get to know the manager, the department culture, and to gather more insight into the specifics of the position. These interviews will... View Details
  • 22 Feb 2022
  • News

March 2022 Alumni and Faculty Books

life; move past common misconceptions—such as the idea that asking for more will make people dislike you—and understand why your go-to negotiation strategies are probably making you less influential; discover the one thing that influences View Details
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

this category has lower performance along traditional metrics but offers new benefits around convenience, customization, and simplicity that fit squarely with a customer's behavior patterns and priorities. The business model supports... View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 30 Nov 2017
  • News

Happy Meals (Are Here Again)

disciples, you need evangelists—you need to create situations that make it easier to model new behaviors. It’s one of the hardest things of managing any business, he says of shifting the culture. “Changing human behavior is a very... View Details
Keywords: Dan Morrell; photographed by Saverio Truglia
  • 05 Feb 2019
  • First Look

New Research and Ideas, February 5, 2019

findings can help explain a variety of behavioral phenomena including the structure of social insurance programs, patterns of public good provision, and why transactions that turn money into time are often deemed repugnant. Download... View Details
Keywords: Dina Gerdeman
  • 28 Jan 2014
  • First Look

First Look: January 28

field and the central research questions that it sought to answer. However, the commitment to engage with the complexities of business and the disinclination to rely on models with simplistic assumptions about business behavior also... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2017
  • News

The Middle Way

environmental counterpart Jody Holmes by surprise. “One day he’s working for the province, and the next day he’s on the other side,” she says. “It was a shock.” For Smith, adding a provincial employee to his team helped his side build... View Details
Keywords: Dan Morrell; photos by Kamil Bialous
  • 12 Jul 2004
  • Research & Ideas

Michael Porter’s Prescription For the High Cost of Health Care

in the behaviors of employers purchasing health plans. In addition, some important system infrastructure needs to be put in place—rules and regulations that shift the incentives and create the right types of information. Let's look at... View Details
Keywords: by Michael E. Porter; Health
  • 21 Jan 2013
  • Research & Ideas

Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill

professor in the Negotiation, Organizations & Markets Unit at Harvard Business School. "In an organization, all the employees already have some of this, in varying degrees." “Altruistic capital is the idea that every individual has... View Details
Keywords: by Carmen Nobel
  • 11 Feb 2014
  • First Look

First Look: February 11

http://people.hbs.edu/mluca/Papers%20on%20RIS/Land%20Reform.pdf August 2013 Psychological Science Evil Genius? How Dishonesty Can Lead to Greater Creativity By: Gino, F., and S. Wiltermuth Abstract—We propose that dishonest and creative View Details
Keywords: Sean Silverthorne
  • 15 Sep 2003
  • Lessons from the Classroom

HBS Cases: Developing the Courage to Act

features described by Donham. Typically, they average 10 to 20 pages of text, with 5 to 10 additional pages of numerical exhibits. The best cases describe real, not fictitious, organizations and real business issues. "A good case," Donham professor of... View Details
Keywords: by David A. Garvin
  • Web

Commencement 2012 Address | About

tire. What’s interesting to me about this second-hand account of Mr. Tata’s behavior isn’t the particulars of this incident, but the way it provides another data point to what I know about this wonderful business leader I have been... View Details
  • 17 Sep 2013
  • First Look

First Look: September 17

http://www.people.hbs.edu/shanson/shortint_text_20130814_FINAL.pdf September 2013 Organizational Behavior and Human Decision Processes Cheating More for Less: Upward Social Comparisons Motivate the Poorly Compensated to Cheat By: John,... View Details
Keywords: Sean Silverthorne