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Show Results For
- All HBS Web
(1,872)
- People (2)
- News (554)
- Research (1,029)
- Events (4)
- Multimedia (13)
- Faculty Publications (324)
- 01 Jun 2018
- News
Ask the Expert: Star Search
data on trending revenue and customer delivery. We also share successes in biweekly emails from the CEO and in quarterly all-company meetings. Each starts with broad business metrics and then goes into a deep dive on a particular function... View Details
Keywords: Dan Morrell
- 13 Feb 2017
- Research & Ideas
Paid Search Ads Pay Off for Lesser-Known Restaurants
businesses—like eBay or Gap—should be running experiments to test their own ads. If you’re a small business with a good reputation, getting that information out to people is an important thing to do. “Having an online presence isn’t... View Details
- 13 Apr 2010
- First Look
First Look: April 13
Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and View Details
Keywords: Martha Lagace
- 06 Dec 2017
- News
Puzzle Master
towards digital experiences that enhance customer engagement. In an interview with Black Enterprise, Williams-Sonoma Vice President and Head of Strategy & Business Anddria Clack-Rogers Varnado (MBA 2014)... View Details
- 13 Jul 2011
- Research & Ideas
Experimental Researcher Helps Improve Health Care in Zambia
"We can't solve the challenges of global health without deeply understanding what motivates customer and provider behavior," she said. And field experiments make that possible. View Details
- 24 Aug 2021
- News
Having a Moment
experienced an immediate change: “I realized it’s not caffeine that gets you focused, you need a calm mind to be able to think clearly—that’s when you can be at your best,” she told Forbes.com. The experience inspired the Pakistani native... View Details
- 27 Oct 2017
- News
The Best Business Advice I’ve Ever Received
customers and, inherently, your revenues come. My name is Riccardo Concha the class of 2007. I believe the best business advice that I have received so far that has been most useful to me, being curious about things that you don't know... View Details
- 24 Apr 2014
- News
Student turns family health crisis into online solution
opportunity,” she explains. Hoffman’s experiences inspired her to collaborate with classmate Arick Morton (MBA 2014), with whom she brainstormed in Harvard’s Innovation Lab (i-lab), which led to a concept for an entrepreneurial solution... View Details
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
diverse units, employees, and constituencies. In this chapter, we describe how effective leaders customize their organization's measurement and management system to partner with their employees for strategy implementation. We also discuss... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency—the deliberate design of windows into and out of the organization's operations... View Details
Keywords: Dina Gerdeman
- Profile
Rob Casper
As a Marine captain with experience in the Middle East, East Asia, and Afghanistan, Rob Casper has learned to learn from mistakes. “When I went into the Philippines, I had what I thought was a brilliant plan for teaching patrol skills to... View Details
- 01 Jun 2014
- News
Screen Saver
in the coffee business, serving people—it's in the people business, serving coffee. It's about the human experience of coffee, which as a concept is very transferable from one business to another." That focus on the View Details
- 01 Dec 2009
- News
Faculty Books
7 Lessons for Leading in Crisis by Bill George (Jossey-Bass) Drawing on his in-the-trenches experience and lessons from crisis-tested executives, Professor George shows what leaders must do to become strong and survive any crisis. His... View Details
- 13 Nov 2020
- News
New Virtual Classrooms Expand Digital Learning
classroom experience has everything to do with the level of interactivity between faculty and students, and these virtual classrooms provide a better online experience.” Students log in from their respective computers all over the world... View Details
- 17 Jun 2002
- Research & Ideas
A Litmus Test for Entrepreneurs
years of experience at the likes of Procter & Gamble and Johnson & Johnson, decided to set himself up as Spain's first pizza magnate and founded TelePizza. He believed that customers in Spain—and,... View Details
Keywords: by Walter Kuemmerle
- 02 Apr 2015
- Research & Ideas
Digital Initiative Summit: Freeing Patient Data to Enable Innovation
customer experience is so poor across the health care industry. "Employers do. So there's no real driver for quality." Hsiang (HBS MBA 2010), a health data advisor for the White House's US Digital Service... View Details
- 01 Jun 2000
- News
Flexibility Is Key to Product Development in Internet Time
When the number of Internet-based businesses took off in the mid-1990s, many long-standing rules for product innovation were blown away. Previous models of development based on a sequential process of planning and execution are not workable in the Internet age, where... View Details
Keywords: Judith A. Ross
- 07 Sep 2021
- News
Alumni Perspective: The Morning After 9/11
she promised with a mischievous twinkle in her eye. She then listed a couple in her sights: “ ‘The customer is always right.’ Or ‘If it is free to offer better service, then always do it.’ ” Frances loves to tease business students,... View Details
- 26 May 2009
- Research & Ideas
Improving Market Research in a Recession
supplier aggressively explore synergies across its various component agencies as well as eliminate research redundancies. Value experience and judgment. CMOs should tap the knowledge and intuitions of managers and researchers who've lived... View Details
Keywords: by John Quelch
- 15 Nov 2016
- News
Classroom Lessons Put Into Practice Abroad
discovered while doing fieldwork in São Paulo, Brazil, in some countries, proximity to one’s neighborhood can be a more influential factor when deciding where to shop. During FIELD 2, part of the Required Curriculum course Field Immersion View Details