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Show Results For
- All HBS Web
(2,814)
- People (12)
- News (877)
- Research (1,443)
- Events (12)
- Multimedia (10)
- Faculty Publications (795)
- 07 Aug 2012
- First Look
First Look: August 7
Communicating Frames in Negotiation Authors:Kathleen L. McGinn and Markus Noth Publication:." In The Oxford Handbook of Economic Conflict Resolution, edited by Gary E. Bolton and Rachel T.A. Croson. Oxford University Press,... View Details
Keywords: Sean Silverthorne
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
strongest—on his relationship to the IT department—and tended to retreat into the IT "basement" in times of conflict with business units and senior management. Barton paid attention to his staff, while at the same time more effectively managing View Details
Keywords: by Martha Lagace
- 24 Apr 2012
- First Look
First Look: April 24
and resource-efficient development with the use of information and communication technologies to better manage complex urban systems. Book: http://www.routledge.com/books/details/9780415893169/ Integrated... View Details
Keywords: Carmen Nobel
- 16 Oct 2015
- Blog Post
HBS and the Arts
experiences. Coming from a business development background, I had never thought about working on the operational side of a business. But my Technology and Operations Management (TOM) Class – taught by the amazing Feng Zhu – inspired me to... View Details
- 20 Dec 2010
- Research & Ideas
Panama Canal: Troubled History, Astounding Turnaround
years of construction of the Panama Canal proved to be a management foul-up of the first order. The Isthmian Canal Commission tried to supervise construction from Washington. This would have been a bad idea with the communications View Details
- 01 Jun 2023
- News
Cultivating Prosperity in Afghanistan
supportive community it gave us in which to learn and grow as entrepreneurs.” After earning prize money as runners-up in both the HBS New Venture Competition and the Harvard President’s Innovation Challenge, the founders secured funding... View Details
Keywords: Jennifer Gillespie
- 08 Jul 2019
- Research & Ideas
Are Paywalls Saving Newspapers?
Associate Professor of Business Administration at Harvard Business School. “To our knowledge, ours is the first study to do that.” Total upheaval Over the past 25 years, the once-profitable newspaper industry has endured upheaval due to changing View Details
- 11 Jul 2017
- First Look
First Look at New Ideas and Research, July 11
time. We examined a radical change in a recently acquired subsidiary of a U.S.-based global organization over a two-year period. With the aim to standardize communication across borders, the subsidiary changed its native working language... View Details
Keywords: Sean Silverthorne
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
buell) is the Finnegan Family Associate Professor of Business Administration in the Technology and Operations Management Unit. Prithwiraj (Raj) Choudhury: Remote work will become strategic I’ve been studying remote work for years now,... View Details
Keywords: by Dina Gerdeman
- 22 Feb 2022
- News
New Urban Order
Currently an adjunct associate professor at NYU’s Stern School, where he teaches about commercializing carbon-reduction technologies in the course Disruption, Entrepreneurship, and Social Impact, Carty points to the significant potential... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
- Forthcoming
- Article
Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment
By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
design process. This design rule is easy to state, but it is difficult to follow for two basic reasons. First, some core production technologies are less amenable to applying the rule than others. Second, organizations have a tendency to... View Details
Keywords: by Paul Lawrence & Nitin Nohria
- Profile
Dilan Gomih
think now." As an example, she references her Technology & Operations Management course, “which teaches you how managers can make things more efficient. Now, even when I'm in a cafeteria line, I'm thinking of how to make the line... View Details
- 14 Jul 2016
- Blog Post
Dating at HBS
discussion group, I came to respect him greatly. We always ended up on the same side of the arguments, and whereas I could teach him Finance he excelled in Technology and Operations Management, so we complemented each other’s skillset. We... View Details
- 17 Jan 2011
- Research & Ideas
Being the Boss
between those two bosses and how to negotiate what will be your priorities, given their priorities. Q: Due to technological advances and globalization, more and more managers find themselves leading, collaborating with, and reporting to... View Details
Keywords: by Carmen Nobel
- 01 May 2020
- What Do You Think?
Does Remote Work Mix with Organizational Culture?
work as the new normal It is not a technological issue, but a managerial one. The technology more or less exists today. What we don’t have yet (in many cases) is the new mindset.” Do you agree with Zicari?... View Details
Keywords: by James Heskett
- 15 Sep 2015
- First Look
September 15, 2015
an associated 90% confidence interval of (2.3%, 17.8%). Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49523 2015 The Changing Frontier: Rethinking Science and Innovation Policy Information Technology and the... View Details
Keywords: Sean Silverthorne
- 25 Oct 2016
- First Look
October 25, 2016
on how they communicate with the capital markets and how the markets respond to the disclosure event. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=51752 Carbon Tariffs: Effects in Settings with View Details
Keywords: Sean Silverthorne
- 07 May 2014
- What Do You Think?
How Should Wealth Be Redistributed?
left But an agenda that increases the rewards of work, encourages stable, engaged families and promotes healthy community institutions could be a shared political enterprise." Is wealth distribution a problem cause or symptom? What... View Details
Keywords: by James Heskett
- 22 Jul 2008
- First Look
First Look: July 22, 2008
different responses lenders designed to minimize the impact of information asymmetries. As far as Latin America is concerned, there is no previous historical research available. In that sense, this paper aims to depict some of the mechanisms used within the Argentine... View Details
Keywords: Martha Lagace