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  • All HBS Web  (3,921)
    • People  (12)
    • News  (537)
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    • Events  (33)
    • Multimedia  (24)
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  • April 2008
  • Exercise

Exercise: Customer-Operator Letter Writing

By: Frances X. Frei
The exercise involves having students write letters to an organization of their choice describing their operating experience at a detailed level. The companies' responses are paired with the students' letters and the entire collection is made available to the class.... View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Customer Value and Value Chain; Knowledge Sharing; Knowledge Use and Leverage; Performance Improvement
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Frei, Frances X. "Exercise: Customer-Operator Letter Writing." Harvard Business School Exercise 608-126, April 2008.
  • March 2008 (Revised June 2009)
  • Case

Actis: January 2008

By: Felda Hardymon, Josh Lerner and Ann Leamon
Paul Feltcher, the CEO of Actis, a leading private equity investor in emerging markets, is preparing for an executive retreat at which the management team will consider how best to position the firm for the future. Actis could move in a number of different directions... View Details
Keywords: Business Model; Private Equity; Investment; Growth and Development Strategy; Management Teams; Emerging Markets; Organizational Change and Adaptation
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Hardymon, Felda, Josh Lerner, and Ann Leamon. "Actis: January 2008." Harvard Business School Case 808-130, March 2008. (Revised June 2009.)
  • April 2007
  • Case

Schibsted

By: Bharat N. Anand and Sophie Hood
In 2006, newspaper firms in developed markets were severely threatened on three fronts: the growth of online news, online classified advertising, and free newspapers. Schibsted, however, had managed to cope with these challenges successfully, and had become something... View Details
Keywords: Transition; Product Launch; Organizational Change and Adaptation; Adaptation; Competitive Advantage; Media and Broadcasting Industry; Scandinavia
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Anand, Bharat N., and Sophie Hood. "Schibsted." Harvard Business School Case 707-474, April 2007.
  • April 2002
  • Background Note

Local Institutions and Global Strategy

By: Tarun Khanna
Explores how location affects a firm's strategy and identifies the different ways location affects industry structure, choice of a firm's position, and the sustainability of that position. The intellectual foundations lie in an appreciation of institutional economics.... View Details
Keywords: Global Range; Global Strategy; Product Positioning; Market Transactions; Industry Structures; Negotiation Deal; Organizational Design; Outcome or Result; Strategic Planning
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Khanna, Tarun. "Local Institutions and Global Strategy." Harvard Business School Background Note 702-475, April 2002.
  • 28 Jan 2022
  • News

How Companies Are Using Tech to Give Employees More Autonomy

  • 01 Mar 2018
  • News

Leadership books for volatile and uncertain times

  • Web

Placement - Doctoral

Lecturer Dissertation: Antecedents, Process, and Consequences: Strategic Choice in Organization Advisors: Ranjay Gulati (Chair), Jan W. Rivkin , and Rory McDonald Close Marketing 2025 Ta-Wei (David) Huang Marketing, 2025 Placement:... View Details
  • Web

Strategic Positioning - Institute For Strategy And Competitiveness

Strategic Positioning A company’s relative position within its industry matters for performance. Strategic positioning reflects choices a company makes about the kind of value it will create and how that value will be created differently... View Details
  • 2008
  • Working Paper

Signaling Firm Performance Through Financial Statement Presentation: An Analysis Using Special Items

By: Edward J. Riedl and Suraj Srinivasan
This paper investigates whether managers' presentation of special items within the financial statements reflects economic performance or opportunism. Specifically, we assess special items presented as a separate line item on the income statement (income statement... View Details
Keywords: Financial Reporting; Financial Statements; Decision Choices and Conditions; Corporate Disclosure; Performance
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Riedl, Edward J., and Suraj Srinivasan. "Signaling Firm Performance Through Financial Statement Presentation: An Analysis Using Special Items." Harvard Business School Working Paper, No. 09-031, September 2008. (Conditionally accepted at Contemporary Accounting Research.)
  • Web

Hiring Organizations

CesiumAstro Chaac Ventures Chandaria Foundation, The CHANEL Chelsea Football Club Cherry Cherry Ventures Chicago City Soccer Club Chicago Fire FC Choice Hotels International ChrysCapital CIM Group Cimarron Healthcare Capital Cinven Citi... View Details
  • 15 Aug 2023
  • Cold Call Podcast

Ryan Serhant: How to Manage Your Time for Happiness

Keywords: Re: Ashley V. Whillans; Real Estate

    John A. Quelch

    John A. Quelch is Executive Vice Chancellor and Distinguished Professor of Social Science at Duke Kunshan University. He is also John DeButts Professor at Duke University's Fuqua School of Business.  Between 2017 and 2023 he was the Leonard M. Miller University... View Details

    Keywords: advertising; broadcasting; consumer products; e-commerce industry; fashion; fast food; federal government; financial services; food; food processing; health care; high technology; marketing industry; media
    • 25 Jan 2024
    • Research & Ideas

    Being a Team Player: Why College Athletes Succeed in Business

    career choice at 3.5 percent. Among all the Ivy League graduates: 21 percent held at least one finance job after graduation. 8 percent made it to the C-suite, the highest level of management at most companies. 14 percent pursued science,... View Details
    Keywords: by Rachel Layne
    • 05 Dec 2023
    • Research & Ideas

    Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are)

    choices influence meta-cognition,” they write. You Might Also Like: Looking to Leave a Mark? Memorable Leaders Don't Just Spout Statistics, They Tell Stories When Glasses Land the Gig: Employers Still Choose Workers Who 'Look the Part'... View Details
    Keywords: by Kara Baskin
    • August 2022
    • Teaching Plan

    Janet Ames (A), (B), (C), (D)

    By: Brian Trelstad
    Teaching Plan for HBS Case Nos. 320-076, 320-077, 320-078, and 322-051. The series of Janet Ames cases follow a fictional alumna of Harvard Business School into her consulting career in Boston. Over the series of cases, Ames is first offered the opportunity to join... View Details
    Keywords: Philanthropy; Board; Non-profit Management; Career Changes And Transitions; Evaluation; Personal Development and Career; Opportunities; Decision Choices and Conditions; Philanthropy and Charitable Giving; Governing and Advisory Boards; Social Enterprise; Social Entrepreneurship; Nonprofit Organizations; Management; United States
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    Trelstad, Brian. "Janet Ames (A), (B), (C), (D)." Harvard Business School Teaching Plan 323-025, August 2022.
    • January 2016 (Revised July 2018)
    • Case

    Cyberdyne: A Leap to the Future

    By: Doug J. Chung and Mayuka Yamazaki
    Cyberdyne Inc. was a Japanese technology venture that wanted to commercialize a hybrid assistive limb (HAL). HAL was a robotic exoskeleton system for people who had difficulty walking due to nervous system disabilities resulting from stroke, spinal cord injury (SCI),... View Details
    Keywords: Go-to-market Strategy; Pricing; Sales Channel; Technological Innovation; Marketing; Sales; Distribution; Strategy; Medical Devices and Supplies Industry
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    Chung, Doug J., and Mayuka Yamazaki. "Cyberdyne: A Leap to the Future." Harvard Business School Case 516-072, January 2016. (Revised July 2018.)
    • February 2009 (Revised April 2011)
    • Supplement

    Mistry Architects (C)

    By: Amy C. Edmondson, Robert G. Eccles and Mona Sinha
    This case is a follow-up to "Mistry Architects: Innovating for Sustainability (A)" (Case 609-044) and (B) (Case 609-064). In Case (A) Sharukh and Renu Mistry founded and run an architectural firm dedicated to being both client-oriented and environmentally responsible.... View Details
    Keywords: Decision Choices and Conditions; Growth and Development Strategy; Management Succession; Corporate Social Responsibility and Impact; Business and Community Relations; Nonprofit Organizations; Environmental Sustainability
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    Edmondson, Amy C., Robert G. Eccles, and Mona Sinha. "Mistry Architects (C)." Harvard Business School Supplement 609-086, February 2009. (Revised April 2011.)
    • November 2008 (Revised November 2008)
    • Case

    Cyworld: Creating and Capturing Value in a Social Network

    By: Sunil Gupta and Sangman Han
    In May 2008, the new CEO of Cyworld, a social network company in Korea, had to decide how to create and capture value from his rapidly growing user base. Cyworld was founded in 1999, and in 2003 it was acquired by SK Telecom, a leading mobile service provider in Korea.... View Details
    Keywords: Customer Value and Value Chain; Consumer Behavior; Social and Collaborative Networks; Segmentation; Value Creation; South Korea
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    Gupta, Sunil, and Sangman Han. "Cyworld: Creating and Capturing Value in a Social Network." Harvard Business School Case 509-012, November 2008. (Revised November 2008.)
    • March 1986 (Revised July 2000)
    • Case

    Peter Browning and Continental White Cap (A)

    Presents a new divisional vice president's entry into a well-established and still successful manufacturing organization which is nevertheless facing an impending competitive crisis. Demonstrates his challenge and his efforts, under pressure from corporate... View Details
    Keywords: Organizational Change and Adaptation; Leading Change; Crisis Management; Manufacturing Industry
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    Jick, Todd D., and Mary C. Gentile. "Peter Browning and Continental White Cap (A)." Harvard Business School Case 486-090, March 1986. (Revised July 2000.)
    • 20 Jun 2023
    • Research & Ideas

    Looking to Leave a Mark? Memorable Leaders Don't Just Spout Statistics, They Tell Stories

    It doesn’t matter if you’re crafting a pitch for tech investors, consumers, or election-season voters. If you want your target audience to remember your message the next day, tell a story. That’s one of the findings of a new study by Thomas Graeber, assistant professor... View Details
    Keywords: by Scott Van Voorhis
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