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  • March 1998 (Revised June 1998)
  • Case

Coming to Grips with Deregulation: Bay State Gas

In 1995, CEO Roger Young made a surprising decision to bring in Joel Singer, an outsider with an MBA, to lead Bay State through the upcoming turmoil of deregulation. Singer was convinced that in this situation where the boundaries of the industry were being defined,... View Details
Keywords: Organizational Change and Adaptation; Corporate Strategy; Emerging Markets; Energy Industry; Massachusetts
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  • April 2012
  • Case

Renesas Electronics and the Automotive Microcontroller Supply Chain (A)

By: Willy Shih and Margaret Pierson
The magnitude 9.0 earthquake that struck Japan in March 2011 caused extensive damage to Renesas Electronics wafer fabrication facility, a critical link in the global automotive supply chain. Many OEMs sole-sourced customized microprocessors from the fab, so its... View Details
Keywords: Natural Disasters; Crisis Management; Supply Chain Management; Production; Strategy; Semiconductor Industry; Semiconductor Industry; Japan
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  • Research Summary

Overview

Downstream businesses that utilize global suppliers frequently use auditing programs to monitor their suppliers’ working conditions and are often deployed to address reputational concerns associated with procuring from unregulated suppliers. Despite their widespread... View Details
Keywords: Audit Quality; Remote Work; Outsourcing; Econometric Analysis; Switching Costs; Service Operations; Performance Effectiveness; Retail Industry; Retail Industry
  • 10 Oct 2023
  • Blog Post

Policy Drivers for Environmental Justice: What Businesses Need to Know

and prevent further industrial pollution in communities near ports. The law also allocates $15 billion for the Greenhouse Gas Reduction Fund,[31] which works both to stimulate the economy and make jobs and to deliver “lower View Details
  • 2014
  • Working Paper

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

By: Hummy Song, Anita L. Tucker and Karen L. Murrell
We conduct an empirical investigation of the impact of queue management on patients' average wait time and length of stay (LOS). Using an Emergency Department's (ED) patient-level data from 2007 to 2010, we find that patients' average wait time and LOS are longer when... View Details
Keywords: Pooling; Queue Management; Strategic Servers; Social Loafing; Empirical Operations; Health Care; Fairness; Management Practices and Processes; Service Delivery; Health Care and Treatment; Health Industry
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  • 15 Jan 2008
  • First Look

First Look: January 15, 2008

organizational studies research. We empirically assess this assertion by analyzing studies of negotiation published in top peer-reviewed management, psychology, sociology, and industrial relations journals from 1990 to 2005. Our findings... View Details
Keywords: Martha Lagace
  • January 2020 (Revised May 2021)
  • Case

Salary Finance US

By: John R. Wells and Benjamin Weinstock
In October 2019, Dan Macklin, the newly-appointed chief executive of Salary Finance Inc., was weighing his options for the future of the business. The company’s value proposition was quite simple: partner with employers to offer employees affordable loans that were... View Details
Keywords: Employees; Credit; Financing and Loans; Wages; Innovation and Invention; Expansion; Growth Management; Decision Making; Financial Services Industry; United States
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  • 31 Aug 2021
  • Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

If a person has something other people really want, that person has power. Consolidation—decreasing the number of alternatives that allow people to get something they value. A person has little power if their attractive resource can be... View Details
Keywords: by Jay Fitzgerald
  • 01 Mar 2024
  • News

In My Humble Opinion: Role Model

One of four daughters of Pakistani immigrants, Salma Qarnain (MBA 2002) grew up in the midwestern “I” states of Iowa, Illinois, and Indiana before attending Stanford University. “It was my first experience feeling happy and comfortable in a place that had diversity,”... View Details
Keywords: Julia Hanna; acting; theater; diversity; career path; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • October 2013
  • Article

Consulting on the Cusp of Disruption

By: Clayton M. Christensen, Dina Wang and Derek C. M. van Bever
Consulting fundamental business model has not changed in more than 100 years: very smart outsiders go into organizations for a finite period of time and recommend solutions for the most difficult problems confronting their clients. But at traditional... View Details
Keywords: Disruptive Innovation; Consulting Industry
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  • 11 Apr 2023
  • Blog Post

BTG Bioliquids: Creating Fast Pyrolysis Bio-Oil from Biomass Residue Streams

willing to contract to purchase the energy with a price escalator based on input price increases. However, offtakers may not be willing to internalize such variability in expenses and may indeed look to other View Details
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

industries by virtue of his efficiencies in agricultural production and in downstream logistics. He now needs to consider whether, and how aggressively, to expand abroad, either with production facilities or by exporting Brazilian output.... View Details
Keywords: Sean Silverthorne
  • November 2012 (Revised December 2017)
  • Case

TerraPower

By: William A. Sahlman, Ramana Nanda, Joseph B. Lassiter III and James McQuade
John Gilleland, CEO of TerraPower, returned to his office after a lengthy meeting with potential investors. It was October 2012, and TerraPower was in the process of raising a $200M Series C round to finance the ongoing development of its next-generation nuclear... View Details
Keywords: Nuclear Power; Entrepreneurial Finance; Financing and Loans; Venture Capital; Energy Industry; United States; China; India
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  • 09 Oct 2001
  • Research & Ideas

Driven: How Human Nature Shapes Organizations

to a well-known and admired model of industrial organization—General Motors. We will also compare the theoretical model to a much-admired high-technology firm, Hewlett-Packard. Finally we will propose a research project that would test... View Details
Keywords: by Paul Lawrence & Nitin Nohria
  • Web

Advisory Board - Entrepreneurship

before it went public. He then led Open Market's expansion into business-to-business applications. In 1999, he founded and ran PurchasingCenter.com, a "My Yahoo" portal for industrial purchasing agents who purchase $2-$10 million of... View Details
  • Web

Electricity - Business & Environment

Manager, Strategy & Business Development Distributed Generation, NextEra Energy Resources Tanuj Deora HBS MBA 2006 Vice President, Market Development and Regulatory Affairs, Uplight “I'm addressing climate change by helping transform... View Details
  • 25 Apr 2024
  • News

Origin Stories

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Where we come from and how we were raised has a profound effect on who we become. The recipients of this year’s Alumni Achievement Award grew up... View Details
  • 09 Mar 2003
  • Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

fidelity. But it enabled teenagers to do something that they couldn't before—listen to rock'n'roll out of their parents' earshot. Had Sony targeted consumers in established markets, the pocket radio would have bombed. But for teenagers, the View Details
Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony
  • Web

Business Finance Course Online | HBS Online

Leaders Gain the skills and confidence needed to understand the financial landscape of your business and industry in order to advance your career, especially if you’re in a non-finance role. In an ever fast-changing world, it is important... View Details
  • 09 Jun 2022
  • HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

back and shifted its staff, furloughing some employees and placing others in temporary jobs in other industries until the company needed them back. For example, the company had created a role that it calls “restaurant operations... View Details
Keywords: by Pamela Reynolds