Publications

July 1986
Article

Management, Managers and Revolution

By: James E. Austin and J.C. Ickis

Keywords: Management

February 2013 (Revised September 2013)
Case

Elasto Therm: The Next Step

By: Jim Sharpe and James Weber

Julia and Nate Burstein were living their dream running their own business and balancing the demands between their work and family obligations while creating a company that was responsive to their employees' and their customers' needs. The Bursteins had joined a large... View Details

Keywords: Entrepreneurial Management; Entrepreneurs; Pricing; Pricing Policies; Pricing Strategy; Pricing Structure; Sales Force Management; Acquisitions; Work/family Balance; Family-owned Business; Entrepreneurship; Growth and Development Strategy; Expansion; Work-Life Balance; Manufacturing Industry; Rubber Industry; United States

Educators

Purchase

21 Apr 2009
First Look

First Look: April 21, 2009

ratings that guide investors to select "socially responsible," and avoid "socially irresponsible," companies. We examine how several hundred firms respond to corporate environmental ratings issued by a prominent... View Details

Keywords: Martha Lagace

February 2018
Supplement

Qualtrics (C)

By: Doug J. Chung and James M. Lattin

Qualtrics was an online survey research platform and since the beginning, the company had relied entirely on an inside sales model—sales done remotely without face-to-face contact with clients. The low-cost inside sales model, along with an emphasis on a strong sales... View Details

Keywords: Inside Sales Model; Sales; Strategy; Growth and Development Strategy; Organizational Change and Adaptation

Purchase

April 2008 (Revised September 2008)
Case

Shareholder Activists at Friendly Ice Cream (A)

By: Fabrizio Ferri, V.G. Narayanan and James Weber

Two activist investors, one a founder and one a hedge-fund manager, seek to improve board oversight at a chain restaurant company. Prestley Blake founded Friendly Ice Cream in 1935 with his brother, and the two created a chain of full-service restaurants. In 1979 they... View Details

Keywords: Investment Activism; Governing and Advisory Boards; Lawsuits and Litigation; Business or Company Management; Business and Shareholder Relations; Conflict of Interests; Food and Beverage Industry; United States

Educators

Purchase

April 1982 (Revised March 1986)
Case

Standard Fruit Co. in Nicaragua (B)

Keywords: Business and Government Relations; Developing Countries and Economies; Agriculture and Agribusiness Industry; Food and Beverage Industry; Nicaragua

April 1979 (Revised April 1986)
Case

Mexico: Development Strategies and Performance

Keywords: Developing Countries and Economies; Growth and Development Strategy; Mexico

2008
Chapter

Sustainability through Partnering: Conceptualizing Partnerships between Businesses and NGOs

Keywords: Partners and Partnerships; Business Ventures; Non-Governmental Organizations

March 2002
Case

AOL, Cisco, Yahoo!: Building the Internet Commons

Since the spring of 2001, AOL, Cisco, and Yahoo! had collaborated on ways to improve the effectiveness of using the Internet to benefit society. Each company considered itself strongly committed to philanthropy, making significant charitable donations, and fostering a... View Details

Keywords: Internet and the Web; Philanthropy and Charitable Giving; Business and Community Relations; Information Technology Industry; Web Services Industry