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- All HBS Web
(2,166)
- People (4)
- News (660)
- Research (1,191)
- Events (2)
- Multimedia (52)
- Faculty Publications (660)
- 12 Mar 2021
- News
My Favorite Case
you. “I was here in years 2002, 2003, and 2004. We had one of the smallest classes of OPMers because many people couldn’t get their visas and many of their businesses failed. It was an extraordinary time of relationships and trust and... View Details
- 26 Jun 2013
- News
How a Trivial Pursuit Became a Significant Case
negotiating licensing and royalty agreements. One key move involved persuading TV Guide, in exchange for increased royalties from additional sales, to carry free ads for stores that would sell the game. Drawing on his trusted contacts in... View Details
- 01 Sep 2023
- News
Turning Point: Listen to the Music
Marnie Tattersall: (MBA 1972) (Illustration by Gisela Goppel) Marnie Tattersall: (MBA 1972) (Illustration by Gisela Goppel) I was born in Colombo, Sri Lanka, and came to the United States in 1958 with my parents and my brother because my parents thought it was... View Details
- 04 Mar 2019
- What Do You Think?
What’s the Antidote to Surveillance Capitalism?
trusts like Standard Oil were busted by President Theodore Roosevelt. They were the Big Tech of their day. Where is the outrage today?” Facebook should be broken up, he added. Wildebeest proclaimed, “The best approach is to break up the... View Details
- 03 Jul 2013
- What Do You Think?
What Are the Limits of Transparency?
those intentions. People establish relationships with institutions they trust ." Gerald Nanninga, in observing that we overdo caution, asked, "How can you expect people to implement the strategy if they don't know what it... View Details
Keywords: by James Heskett
- February 2023
- Case
Ransomware Attack at Springhill Medical Center
By: Suraj Srinivasan and Li-Kuan (Jason) Ni
In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama, fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to securely restore the network, medical... View Details
Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Health Industry; United States; Alabama
Srinivasan, Suraj, and Li-Kuan (Jason) Ni. "Ransomware Attack at Springhill Medical Center." Harvard Business School Case 123-065, February 2023.
- Research Summary
Regulatory Change/Business-Government Relations
“Sources of Learning Heterogeneity: Discontinuous Regulatory Shock and its Impact on Organizational Search Behaviors”
Co-authoring with Jerry Kim, in this study I look at how discontinuous regulatory shock shapes organizational... View Details
Camille J. Douglas
CAMILLE J. DOUGLAS is a Lecturer at Harvard Business School and a Lecturer and Senior Fellow at Harvard University Graduate School of Design in their inaugural Master of Real Estate (MRE) degree program. She was an Adjunct Professor in Finance and... View Details
- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
metric; you never have enough.But only you can define fulfillment. We as individuals are the only judges.— Ricardo Levy,Catalytica Energy Systems For Robert Glassman, his spirituality at work is expressed as a commitment to social justice. As co-founder and co-chairman... View Details
- 30 Nov 2007
- What Do You Think?
What Is Management’s Role in Innovation?
also "to provide a work environment of openness built on trust where every member of the team feels free to express their views/opinions without fear of ridicule or reprisal." Debbe Kennedy called for management to insure... View Details
Keywords: by Jim Heskett
- March 2023
- Case
Ransomware Attack at Colonial Pipeline Company
By: Suraj Srinivasan and Li-Kuan Ni
On the morning of May 7, 2021, Colonial Pipeline Company became aware that the company had been the victim of a malicious ransomware attack that had stolen and locked up company data. The extortionists demanded 75 bitcoins (worth about $4.4 million at the time) in... View Details
Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Business or Company Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Infrastructure; Distribution Industry; United States; Alabama
Srinivasan, Suraj, and Li-Kuan Ni. "Ransomware Attack at Colonial Pipeline Company." Harvard Business School Case 123-069, March 2023.
- March 2020 (Revised August 2022)
- Case
Racial Discrimination on Airbnb (A)
By: Michael Luca, Scott Stern, Devin Cook and Hyunjin Kim
Facing mounting criticism and evidence of widespread racial discrimination on the platform, apartment rental platform Airbnb needed to decide a path forward. For years, Airbnb had given hosts extensive discretion about whether to reject a guest after seeing little more... View Details
Keywords: Platform Design; Digital Platforms; Design; Prejudice and Bias; Trust; Problems and Challenges
Luca, Michael, Scott Stern, Devin Cook, and Hyunjin Kim. "Racial Discrimination on Airbnb (A)." Harvard Business School Case 920-051, March 2020. (Revised August 2022.)
- 28 Jun 2022
- Book
The Moral Enterprise: How Two Companies Profit with Purpose
How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details
Keywords: by Avery Forman
- 01 Oct 1997
- News
Donald J. Chiofaro
projects in New York, Chicago, and other major cities. He dismisses predictions that real-estate investment trusts and other industry innovations may spell the end for development entrepreneurs. "I've been an endangered species all my... View Details
Keywords: Daniel Penrice
- 01 Nov 2021
- Op-Ed
Team Success Starts with the Individual—and with Love
don’t share a common background or life experience with team members. Such empathy in turn generates trust and activates team members’ sense of self-worth. Each of us in our own way seeks acceptance from others. When we receive it, it not... View Details
- 09 Jul 2007
- Research & Ideas
Five Steps to Better Family Negotiations
and his or her possible choices. In a trusting environment where an individual's true needs, goals, and fears can be expressed, a negotiation over interests rather than over positions is more likely. Concluding Thoughts Negotiations... View Details
Keywords: by John A. Davis and Deepak Malhotra
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
that internal support or shared services groups provide, such straight-across cost or numeric comparisons become meaningless. Today's successful support unit earns its keep by being a trusted partner to the business units it serves. So,... View Details
- Web
Partners & Fellows | Social Enterprise | Harvard Business School
Light Probable Futures ProNicaragua Right To Play International Robin Hood Foundation Rocky Mountain Institute Save the Children Sesame Workshop Single Stop Social Finance Special Olympics Teach for America The Boston Foundation The Nature Conservancy The Shed The... View Details
- 30 Mar 2020
- Research & Ideas
The New Rules for Remote Work: Pandemic Edition
table or at least put them on a back burner for now, and let workers know which projects should be prioritized, says HBS Senior Lecturer Julia Austin, who provides leadership coaching to companies. “While now is a time to foster trust and... View Details
Keywords: by Dina Gerdeman
- 09 Dec 2019
- Research & Ideas
Identify Great Customers from Their First Purchase
access and trust them. For that reason, she works to find ways to reverse engineer the prediction model to gain some insight into the relationships between variables and the purchasing motivations it discerns from the data. “The way... View Details